Over a year ago, we stayed at this property for Spring Break. The visit was so bad that I wrote a review on Trip Advisor and was done with this property. I should point out that I am a Marriott Gold customer, and have stayed in Marriott properties around the world. This is by the worst hotel stay I have ever had, then and now. The property itself is nice, but the service is so bad, that it ruins the entire stay. The people at the front desk are rude, they were making bad remarks about the guests , and being rude to people as they checked in, or asked questions. The management of the hotel is completely clueless. When you approach one of the "jackets" they are too busy to even talk to a customer. Marriott has a real problem, they don't know how to run such a big resort. They are losing a lot of loyal customers. Heaven forbid, what will happen with the TPC golf tournament comes to this hotel, I suspect a train wreck.
- Official Description (provided by the hotel):
- JW Marriott San Antonio Hill Country Resort & Spa has firmly established itself as the city's premier luxury destination and the renowned resort in Texas' Hill Country. Rated 4-Diamonds by AAA, and just 12 miles from San Antonio International Airport (SAT), our luxury resort features the 36-hole TPC San Antonio golf course, home to the Valero Texas Open, Lantana Spa, a six acre water park and seven restaurants. Our restaurants are sure to please with Texas BBQ, genuine Mexican cuisine and private dining rooms for groups. Our rooms offer cozy beds, scenic views, soft robes & large bathrooms. Guests will also enjoy the open lobby with free Wi-Fi. Whether you're seeking a peaceful respite, productive conference or fun-filled family vacation, our luxurious Hill Country resort will not only exceed your expectations but redefine them altogether. ... more less
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- Also Known As:
- Jw Marriott San Antonio Hill Country Hotel San Antonio
- Jw Marriott San Antonio Hill Country Resort And Spa