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“Poor communication”

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Courtyard San Antonio Six FlagsR at The RIM
Ranked #105 of 358 Hotels in San Antonio
Certificate of Excellence
New Haven, Connecticut, United States
Level 2 Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Poor communication”
Reviewed April 10, 2014

Poorest communication from staff from any Marriott I have ever stayed at. Great confusion while checking in and they did not know what rooms had adjoining doors or not. They had a map but evidentially it was not correct. Seems like that would be a simple thing to update. Toilet handle did not work so evidentially they did not clean it or they would have known. Makes you wonder what else they did not clean , cable went in and out. Checking out process, they were just as confused. Better places to stay for the same dollar amount.

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DBtravels2much
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Courtyard San Antonio Six FlagsR at The RIM, responded to this review, April 14, 2014
DBtravels2much,
Thank you for bringing your concerns to my attention. We always try to exceed guest expectations and sincerely apologize for the areas we fell short of this goal. Your comments have been shared with our staff and additional steps will be taken to prevent future occurrences. We hope you'll consider giving us another opportunity to share our improvements. Thank you again for writing.

Kind regards,
Troy Chontas, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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196 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Laredo, Texas
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 7, 2014

I was very pleased with the cleanliness and comfort of this hotel. The staff was friendly and accommodating to our needs. The location is excellent. There are many stores and nice restaurants in the area. I would definitely stay again.

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank robalex69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Courtyard San Antonio Six FlagsR at The RIM, responded to this review, April 11, 2014
robalex69,
Thank you for writing a review of your Courtyard San Antonio experience. It's fantastic to hear about the level of comfort and cleanliness you experienced during your stay, and we're' glad our location added convenience to your travels. We look forward to your next visit and thank you again for writing.

Sincerely,
Troy Chontas, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 4, 2014

My wife and I stayed for 7 days at the Courtyard San Antonio. Our stay was fantastic-The service was impeccable, the room was very big and extremely clean. The location of this hotel met our needs since our son played in a tennis tournament at UTSA and we were very close to the Cantera Mall. We visit San Antonio twice a year and we are definitely staying at this hotel during all of our stays!

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Rick M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Courtyard San Antonio Six FlagsR at The RIM, responded to this review, April 11, 2014
Rick M,
We're happy to hear from you and thank you for your review. We appreciate you selecting our hotel while attending your son's tennis tournament at UTSA, and we're glad our accommodations, service, and location all met your travel needs. We look forward to welcoming you back as our guest again at Courtyard San Antonio. Thanks again.

Sincerely,
Troy Chontas, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 25, 2014

Definitely enjoyed the friendliness, and cleanliness. It was good place to feel comfortable after running around all day in San Antonio/Boerne area. We enjoyed our stay here, and was greeted immediately. The front desk ladies were all very sweet.

We stayed on the third floor, and thought maybe a handicapped room would suit our needs. Yet it felt a little too roomy. We loved how welcoming the room was, and the bed was just so darn comfy, I wanted to take it home with me.

The first night, our toilet did have a mishap. In which, I contacted the front desk right away. They took care of the problem, by letting us use another room down the hallway for our bathroom needs. She even came up to the room to drop off the key. How nice! We did have it fixed right away as we were out and about. We came back to a freshened room, and the toilet fixed!

Second night was nice and cozy. We enjoyed our stay and look forward to another night when we come to visit!

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ariaslei8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Courtyard San Antonio Six FlagsR at The RIM, responded to this review, April 1, 2014
ariaslei8,
Thank you for sharing your kind comments regarding the friendliness and cleanliness that you experienced at Courtyard San Antonio. I’m sorry for the maintenance issue you encountered and I’m glad our staff promptly attended to the problem. We’re happy to hear you’ll be returning for another visit in the future. We look forward to seeing you again!

Sincerely,
Troy Chontas, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boulder City, Nevada
Level 6 Contributor
396 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 119 helpful votes
Reviewed March 19, 2014

We love Courtyards - and always pick there if we can. Unfortunately, this one did not meet the standards of many of the others we have visited.

The good - awesome staff. Very nice and helpful. The room was clean.
The not-so-good: The Bistro seemed understaffed, and under managed. The girl working was great - but the manager never delivered the wine to display, so she did not have anything to show. we also had to use the laundry room - and they had maintenance tags on all the machines, so I looked - last maintenance was 2011!
I really would not care, but leaving the tags on and showing dates of 2011... well thats a bad manager. If your not gonna do the maintenance, at least remove the tags so no one knows.

If you use the toilet - make sure to hold down the handle, and be careful of the shower door - gets stuck.

All in all - a decent night - we actually slept really well. But I suspect the management here is just not up to par... or the owners are just cutting corners and tying the hands of those under them.

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank William G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Courtyard San Antonio Six FlagsR at The RIM, responded to this review, March 25, 2014
William G,
Thank you for sharing feedback from your stay. I appreciate you recognizing our helpful staff and clean accommodations even though we fell short of meeting your expectations in other areas of your stay. We are removing the tags on equipment that is in the public view. Back in 2011 we had moved to an electronic version of a preventive maintenance program and all documents are stored electronically and the tags are no longer in use. Please be assured that we take all feedback seriously as our highest priority is delivering the quality product and service that our guests expect and deserve. We hope you will give us another opportunity in the future.

Sincerely,
Troy Chontas, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Jose, Costa Rica
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 9, 2014

Very good service, very attentive people, the hotel is new, or very "young" and is very confortable. For business all the extra are ok, the space of the room, the quality of internet and the cable tv offer great.

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank FFerlini
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Courtyard San Antonio Six FlagsR at The RIM, responded to this review, March 18, 2014
FFerlini,
We appreciate your complimentary feedback from your visit to Courtyard San Antonio. It's fantastic to know our level of service and comfort made for a great stay. We hope to see you back on property in the near future. Thank you again for writing.

Sincerely,
Troy Chontas, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bellaire, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 7, 2014

Hotel appeared to be relatively new. Had a solid stay. room was comfortable and had all needed amenities. The front desk was very helpful in locating toiletries for me. They gladly called their sister hotel next door for needed items

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank johnnyo111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Courtyard San Antonio Six FlagsR at The RIM, responded to this review, March 11, 2014
johnnyo111,
Thank you for choosing to stay with us at Courtyard San Antonio. We appreciate your complimentary feedback on our comfortable accommodations and helpful staff. We hope to see you back on our property in the near future. Thank you again for writing.

Sincerely,
Troy Chontas, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Courtyard San Antonio Six FlagsR at The RIM

Property: Courtyard San Antonio Six FlagsR at The RIM
Address: 5731 Rim Pass, San Antonio, TX 78257-9544
Phone Number:
Location: United States > Texas > San Antonio > Northwest Side
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#34 Business Hotel in San Antonio
#43 Family Hotel in San Antonio
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard San Antonio Six FlagsR at The RIM 3*
Number of rooms: 124
Official Description (provided by the hotel):
You've arrived at a whole new kind of stay at Courtyard by Marriott San Antonio Six Flags at The RIM hotel. The thoughtfully appointed guest rooms offer you a perfect place to work, relax, and recharge. Enjoy our fresh, plush bedding, modern and flexible spaces and well lit work space with free Wi-Fi. This San Antonio hotel is near Six Flags Fiesta Texas, Camp Bullis Military Training Base, The Shops at La Cantera, and is just minutes to other fantastic San Antonio attractions like SeaWorld, The Alamo, The Riverwalk, University of TX San Antonio (UTSA), and the San Antonio Zoo. Relax, socialize or stay productive in our inspired public areas with media pods and free Wi-Fi, The Bistro and more. Unwind in our outdoor pool or fitness center at the Courtyard San Antonio Six Flags. Relax and enjoy a reasonably priced breakfast or dinner, Starbucks coffee or cocktail in The Bistro. We look forward to providing you the superior service you deserve here at the Courtyard San Antonio Six Flags at The RIM hotel. ... more   less 
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Also Known As:
Courtyard San Antonio 6 Flags At The Rim
Courtyard San Antonio Six Flags At The Rim Hotel San Antonio

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