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“vacation comfort”

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Best Western Plus Lackland Hotel & Suites
Ranked #4 of 358 Hotels in San Antonio
Certificate of Excellence
Reviewed March 31, 2014

This is a nice new hotel. Good location if you want to be near Lakeland Air Force base. Friendly staff. Clean. Nice indoor pool and hot tub. Fitness center. Breakfast on site easy w/kids. Good internet access.

  • Stayed: March 2014, traveled with family
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Review collected in partnership with Best Western
1  Thank Bonnie L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lamas1, Manager at Best Western Plus Lackland Hotel & Suites, responded to this reviewResponded April 2, 2014

Thank you very much for taking your time to review our hotel. I am very glad to hear that you enjoyed your stay with us, and the various amenities our property has to offer for our guests. I hope you will choose to stay with us again should you return to San Antonio.

Amado Lamas
Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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538 - 544 of 706 reviews

Reviewed March 27, 2014

Wonderful staff, clean room, clean hotel, very good breakfast, and good coffee! What more do you need? If you are coming to an Air Force graduation, this is the best place to stay, very convenient to the base!

  • Stayed: March 2014, traveled with family
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Review collected in partnership with Best Western
1  Thank irenemt2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lamas1, Manager at Best Western Plus Lackland Hotel & Suites, responded to this reviewResponded March 28, 2014

Thank you very much for your kind words, and for taking your time to review and recommend of our property. We hope to have the opportunity to give you excellent customer service again when you are next in the San Antonio area.

Amado Lamas
General Manager

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Reviewed March 26, 2014

If you have a love one graduation from the Lackland AFB, this is the place to stay. Close by and clean. Most of the staff could take a hospitality course but the distance and cleanness outweighs any rude staff. If traffic noise bothers you, request a room on the "R" side.

  • Stayed: March 2014, traveled as a couple
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Review collected in partnership with Best Western
Thank DOUGETTASUE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lamas1, General Manager at Best Western Plus Lackland Hotel & Suites, responded to this reviewResponded March 28, 2014

Thank you for taking the time to review our property. We truly value the opinions of our customers and we apologize that we did not exceed your expectations. Providing our guests with the best possible hospitality and service has always been our mission. If you come back to our hotel I would love to have the opportunity to speak with you directly, so please ask for me. We hope to see you again in the future and wish you the very best.

Amado Lamas
General Manager

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Reviewed March 24, 2014

1st of all, I am a serious germophobe so when my husband and I travel, we need to find a place that I can sleep in without sitting straight up on the bed without touching anything. Needless to say, this hotel is always cleaning their floors, their tables, their pool, everything was spotless and the staff was amazing! You need it, they have it. The only downfall for this hotel (and it's not the staff's fault) is the walls are very thin. Try to get 4th floor if you can so you are on top of everyone else but you will still hear everything on the rooms side to side. The breakfast buffet was good - lots of variety and the coffee/tea/hot cocoa is 24/7 which we loved. The beds were soft and comfy, the bathrooms were immaculate! The bartender was a total ditz so if you order drinks make sure you order enough to last awhile - she likes to visit with other employees and ignore paying customers.

Room Tip: Try to stay on top floor - for noise reasons
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  • Stayed: March 2014, traveled with family
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Thank Elaine M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lamas1, General Manager at Best Western Plus Lackland Hotel & Suites, responded to this reviewResponded March 28, 2014

We are very pleased that you found the cleanliness and the accommodations of our hotel so very much to your liking. Our staff works very hard to ensure all areas of our property are taken great care of. I have spoken with the employee in question about the situation concerning service.

We want you to know that we truly enjoy sharing our passion for our destination with visitors and want you to walk out the door feeling refreshed. We hope if you are again in San Antonio that you will return to enjoy our cleanliness and hospitality again.

Amado Lamas
General Manager

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Reviewed March 24, 2014

Rooms were very clean. Staff was very friendly and helpful. Lounge area was quite and clean, a nice place to have a late cup of coffee or hot chocolate. Breakfast was very good and hot. Front desk had information on how to get to where we needed to be.

  • Stayed: March 2014, traveled with family
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Review collected in partnership with Best Western
Thank George D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lamas1, General Manager at Best Western Plus Lackland Hotel & Suites, responded to this reviewResponded March 28, 2014

Thank you for taking your time to review our property and your experience with us. Your business is very important to us and we value your feedback. We hope you will come back and see us again if your travels take you back to San Antonio in the future.

The Staff of the Best Western Plus Atrea

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Reviewed March 23, 2014

This is definitely the hotel for you if you are coming for any activities on the base. The hotel staff was not only compassionate & caring but provided detailed directions about graduation activities including what time to leave the hotel to where to stand for the Airman's Run! The free buffet breakfast was even served at 5:30 AM(earlier than usual) so we could get to the base on time! The food was delicious & plentiful & we bonded with other military families during this time. The hotel is 1 1/2 miles to the base so we were never late. They gave us a graduation rate so the hotel was very affordable. You'll be very happy you chose this hotel !

  • Stayed: March 2014, traveled with family
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Review collected in partnership with Best Western
1  Thank Sandra/j P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lamas1, General Manager at Best Western Plus Lackland Hotel & Suites, responded to this reviewResponded March 28, 2014

Thank you for much for your enthusiastic review of our hotel. We are always happy to assist guests to our property in any and every way we can to make their stay in San Antonio as a smooth and productive as possible. We hope to have to opportunity to serve you again in future!

The Staff of the Best Western Plus Atrea

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 23, 2014

We stayed here for our sons Air Force Graduation and it was the best. Location was great and the staff was extremely helpful with the maps and breakfast times accomadating the families. We wouldn't have wanted to stay anywhere else. I highly recomend this hotel for families coming to the graduations or just for pleasure.

  • Stayed: March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Best Western
Thank Lauren I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lamas1, General Manager at Best Western Plus Lackland Hotel & Suites, responded to this reviewResponded March 28, 2014

Thank you so much for taking the time to share your experience at our hotel. We strive to make every unique guest experience as memorable as possible, and I will be sharing your kind words with all our staff. We hope you will give us another chance to impress you with our service should your travels bring you back to San Antonio in the future.

Amado Lamas
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Plus Lackland Hotel & Suites

Address: 3635 Crooked Trl, San Antonio, TX 78227-4360 (Formerly BEST WESTERN PLUS Atrea Hotel & Suites)
Phone Number:
Location: United States > Texas > San Antonio > Far West Side
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 358 Hotels in San Antonio
Price Range: $103 - $146 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Plus Lackland Hotel & Suites 2.5*
Number of rooms: 77
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