Stayed here for a week. Hotel is very nice and was located perfectly close to where I had work at. Here's the deal. The check in process needs improvement. No one to acknowledge upon entering. The desk clerk upon check in should have been more professional, courteous and trained better. Maids are great however and the rooms show it. Have to admit not all rooms are great but the maid supervisor rectified the situation. (Had room changed due to a funky smell even admitted by the maid). Also, Specifically requested upper floor not by the elevator. Guy at check in gives me room 102 right across the elevator. Not a smart move if you were trying to be funny. Overall, Great hotel, great room (4th floor), one particular staff member needs improvement. Would have rated higher if my experience reflected BW standards.
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