Stayed here for work in early June and was blown away by the amazing service I received. I travel for work around 1-2 weeks every month so I stay in a lot of hotels and am a fairly seasoned traveler. This place blew me away. Staff at the hotel and cafe oro went out of their way to accommodate me and ensure I was happy. While I was there the hotel was completely booked solid since the spurs were playing a home game in the finals so the staff were busy and still delivered great service. The bar staff at oro were actually honest about their drinks being very sweet and directed me to some better options on the menu and in the town to check out. Also, the kitchen was closed one night when I tried to order room service so the staff came up with a glass of milk, cookies and some other snacks on the house. Also I was really impressed by the customer service I saw staff display with other hotel guests. The woman in front of me at check in was screaming at the poor hotel employee because they couldn't upgrade to the suite because it was booked. If you want a specific room, you need to reserve it before you get to the hotel. The staff member was calm and tried to do everything to accommodate the guest which impressed me. Also the location is great- across from the Alamo, walking distance to river walk and great decor. If my travels take me to San Antonio, I will definitely stay here again!!
- Official Description (provided by the hotel):
- The official hotel of the Alamo and recipient of the AAA four diamond Award, the Emily Morgan Hotel offers guests luxurious accommodations and unbeatable service. Our location puts you steps away from the famous Alamo and walking distance to many more San Antonio attractions including the River Walk. While at the hotel make sure to enjoy a delicious experience at the award winning ORO Restaurant. Take a dip in our outdoor pool or keep fit at our fitness center. And best of all, our hotel is pet-friendly so there's no need to leave man's best friend at home. Our hotel offers valet parking for $39/night, and our one-time pet deposit fee is $50. Check-in is at 4:00PM, and checkout is at noon. ... more less
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- Also Known As:
- Emily Morgan San Antonio
- Hotel Emily Morgan
- Emily Morgan Hotel