Upon arrival (1:30) we were greatly warmly greeted by the bellman and informed that our rooms were not quit ready. Not a problem! We checked in our bags and were off to enjoy the beautiful weather.
When we returned at 6 to check in we learned from a very hostile and clearly aggravated front desk attendant that only one of our rooms was ready and it would be 30-45 minutes before our second room would be ready. Again, not a problem. We took our cookies and sat in the lobby and waited and chatted with others who had been patiently waiting for 2 hours for their room!! After 45 minutes we returned to ask if our room was ready and this time a hotel manger informed us that house keeping was behind and we like everyone else would have to wait. Needless to say this did not sit well. How is this my fault that you are 3.5 hours past check in and our room is still not available?! A few strong words were exchanged and magically a room became available.
Upon arrival in one of our rooms it was clear that housekeeping was most defiantly behind and cutting corners. The room was thrown together and the towels had long black hairs attached to them and a/c unit wasn't working properly. The front desk was in no way apologetic but finally sent up new towels and someone to fix the a/c.
They are either understaffed or in need of a hospitality staff attitude adjustment. It's truly a shame that such a beautiful place can be tainted by less than enthusiastic team members. Their only saving grace is the location, the friendly bartender, and the awesome bellman.
Defiantly not worth the money. :(
- Official Description (provided by the hotel):
- Voted the Best Boutique Hotel, Most Romantic Hotel and Best Pet Friendly Hotel, official hotel of the Alamo and recipient of the AAA four diamond Award, the Historic Emily Morgan Hotel offers guests luxurious accommodations and superb experiences. Our location is steps away from the Alamo and minutes away from the Riverwalk, the Convention Center, the Tobin Center and an easy walking distance to many more San Antonio attractions. Our hotel offers spectacular views of the Alamo and Downtown and all guestrooms and suites offer luxurious accomodations with Premium bedding and luxury robes to help you relax. We offer complimentary high speed internet, HD Televisions and daily newspapers. Our award winning ORO Restaurant offers modern Texas Cuisine and be sure to join us for Happy Hour every night at the Oro Bar. Take a dip in our outdoor pool or keep fit in our fitness center. Best of all, every guest is greeted with a warm hello and a complimentary DoubleTree chocolate chip cookie. ... more less
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- Also Known As:
- Emily Morgan San Antonio
- Hotel Emily Morgan
- Emily Morgan Hotel