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“Perfect hotel for family vacation”

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Courtyard San Antonio SeaWorldR/Westover Hills
Ranked #114 of 357 Hotels in San Antonio
Reviewed March 30, 2014

Perfect for our family vacation!

We stayed in a 2 queen suite and the room was nice. Private balcony overlooking pool area was great. There was a mini-fridge, but surprised there was no microwave. Also, it was kind of odd that there wasn't even a partial wall between sleeping and seating room though, as this made using the two TV's practically impossible...especially since using the remote on one TV controlled the both...that was kind of annoying.

The pool was great! Indoor/outdoor connected pool was great for cool & rainy days, but the indoor part of the pool is pretty small. The outdoor part was nice and large though. Also had both indoor and outdoor hot tubs, as well as a heated swim up bar area which was awesome!! They even offered nightly activities around the pool or lobby for the kids, which was nice.

The restaurant and bar was not too cheap, but offered pretty much everything you could want. Great variety of food choices for all meals.

The location felt like a safe area with plenty of free parking. There is a convenience store next door that we walked to quite a bit to get cheaper snacks and drinks. It is also very close to Seaworld, and I definitely recommend the free shuttle offered by the hotel, It was super easy and convenient, and it avoided expensive parking fees and long walks.

Would definitely recommend for a family visiting San Antonio.

  • Stayed: March 2014, traveled with family
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Thank Bridget M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christopher R, Front Office Manager at Courtyard San Antonio SeaWorldR/Westover Hills, responded to this reviewResponded April 11, 2014

Bridget M thank you for you awesome feedback. I am glad to hear you enjoyed your room and the hotel amenities. We work very hard to create a resort style feel for our guest. Our rooms do not have microwaves in them, though we have a few upon request. Please feel free to contact me if you come back and visit us, so I can make your stay as comfortable as possible. Thank you again for your positive feedback.

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180 - 186 of 318 reviews

Reviewed March 21, 2014

I stayed in this hotel for an overnight business trip. Given the quality of what I have come to expect from Marriott, I was looking forward to a nice stay. However, I was disappointed with what I found. Parking and access to the main lobby was inconvenient. Once I got into the room I discovered that there was no soap in the bathroom. I phoned the front desk and waited ten minutes only to have someone bring me something that wasn't soap. Another ten minutes later, using my newly acquired soap on the bathroom counter (because there was no soap dish) I found that it had not been cleaned, and found other people's hair and dirt clinging to my bar of hand soap. The toilet seat was so loosely attached that I almost fell in. And the hotel has yet to move to the industry standard of using prepackaged drinking cups. The beds were ok, but not as comfortable as others I've slept in recently (in less highly rated hotels.) In fact, really the only redeeming quality of the entire experience was that the staff was nice and pleasant. This experience has me seriously rethinking a future stay in any Courtyard. So, while the hotel and rooms look great on the surface, don't look too closely...

  • Stayed: March 2014, traveled on business
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1  Thank Jake H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sam B, General Manager at Courtyard San Antonio SeaWorldR/Westover Hills, responded to this reviewResponded March 22, 2014

Thank you for your review of your recent stay with us and sincere apologies for the oversight on the bathroom cleanliness and parking issues you experienced. We pride ourselves on the service we provide and the deficiencies you described will be addressed within our housekeeping team and action taken to rectify these issues. While the Marriott Brand offers diversity within the brand hotels, there are items from time to time that you may see in one brand but not another. The hotel is compliant with the amenties offered for the Courtyard Brand and I sincerely apologize that the disposable cups were not available in the bathroom. We recently transitioned to the single cup coffee makers, which have upgraded our in-room beverage options and offer a disposable cup for the coffee. We value the feedback you have provided and we would welcome an opportunity to have you as our guest the next time you visit San Antonio. Please reach out to me personally and I will ensure your stay will be seamless the scond time around.
Best Regards,
Sam

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Reviewed March 17, 2014

My wife, our two curtain climbers, and I stayed here two nights for a short trip to SeaWorld. The front desk staff members were very nice and quick to answer our questions even though the lobby was very busy with SeaWorld patrons running around. Despite the noise and traffic, the lobby never felt crowded. Everyone looked to be having a good time.

Somehow we managed to leave home without printing our SeaWorld tickets so I knew we would need to use the business center at the hotel to print the tickets. Some software glitches prevented the printer from recognizing the .pdf but the front desk let me use one of their computers to print. Big thumbs up for their help. I'm sure my striking good looks persuaded them to help.

The room itself, though small, served us just fine with the king bed and convertible couch. The king was a little too soft for my liking but I'm sure it was perfect for others. I slept fine so I can't complain. The bathroom had a big shower (no tub). Everything was nice and clean.

We didn't take advantage of the shuttle to and from SeaWorld. I think it leaves and returns every half-hour. I think the shuttle is a nice option to have, we just decided we wanted to eat somewhere after going to the park.

Also, we didn't hit up the pool. We just didn't have time but next time we will. They had a nice little pool party going on when we came back from the park. Live DJ with disco lights, swim-up bar for those trying to find their sanity back. Next time...

We decided to eat breakfast at the hotel before checking out. Food was good, lots of choices, and the manager made it a point to strike up a conversation with each table, yet not make it look like he was just going from table to table. He would check on some of the food from the buffet, then refill some items, then stop and chat with people, repeat. He made it a point to ask the rugrats about what they did and didn't like about the hotel and food. He knew he would get honest answers that way. Nice job.

Overall, we were very pleased with the staff and hotel. We will be back.

  • Stayed: March 2014, traveled with family
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Thank Fudiem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 17, 2014

This property has it figured out! It was great in all respects that a hotel should be. First of all the staff at check in was pleasant, prompt and professional. Additionally the property was very clean and well kept. Has to be the best Courtyard I have stayed in.
If you are going to hang out in the room for any length of time I would suggest a room with a balcony overlooking the pool. Do not do this if you are if you are wanting a lot of peace and quiet. With this property's proximity to Sea World you are going to have a lot of families with children staying there and the pool area is a busy place. If kids bother you save yourself aggravation and irritation and book somewhere else. This is a family orientated hotel for sure. The pool is very nice, heated and indoor and outdoor.
I do have to say that drinks poolside are on the pricey side. It was $11 for a half pour of wine. Take your own ='s problem solved!
We were there over Spring Break and there were activities planned each evening that were geared to families with children as well. We were only there in the evenings but it was never that loud or "out of control" as some places tend to get.
We did eat breakfast in the hotel one morning and the quality of food was good. Typical higher cost as hotel food usually is but the quality and service were excellent.
Additionally, we had accidentally had forgotten something in the room. The hotel had called and informed us that we had left it even before we had gotten home and unpacked. That is huge considering it probably doesn't happen that often at all.
Finally, this is a hotel that I will stay in again when I am in San Antonio even if it is not the "most convenient" location I can find. They run a great property!

  • Stayed: March 2014, traveled with family
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1  Thank Olineman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sam B, General Manager at Courtyard San Antonio SeaWorldR/Westover Hills, responded to this reviewResponded March 22, 2014

Thank you for your great review of the property! Spring Break was a blast this year and we added new entertainment and games for the family. Despite the weather, we received great feedback on the sources of fun that was available inside and I am so happy to hear that the outside activities were not overwhelming. Thank you for sharing your experience with our food and beverage options and I am happy to see that the housekeeping staff continue to ensure that our guests receive their items that are overlooked upon checkout. We look forward to your futures stays with us and thank you for your feedback ..

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Reviewed March 16, 2014 via mobile

My friend and I came to work the jailbreak race so we weren't there long. The hotel was super clean, really nice and great location. Loved the pool area w a swim up bar and wouldn't hesitate to return!!

Stayed: March 2014, traveled with friends
Thank Almostbrady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sam B, General Manager at Courtyard San Antonio SeaWorldR/Westover Hills, responded to this reviewResponded March 22, 2014

Thank you for your great feedback about your recent experience at Courtyard. The Pool Bar has recently been renovated along with upgrades to our pool furniture and I am so happy to hear you enjoyed the pool bar for your quick trip to San Antonio. We hope you get an opportunity to return this summer and thank you for staying with us !

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Reviewed March 4, 2014 via mobile

Stayed here with my family for a quick trip to Sea World. Very clean rooms and friendly staff. Convenient and free shuttle to Sea World. Sweet indoor & outdoor pool and jacuzzi. They have everything you need on site, fridge in room, room service, lounge and restaurant! Only bad thing I could say is that you have to pay for breakfast, which isn't that big a deal! We would definitely recommend this hotel and stay here again!

Stayed: February 2014
1  Thank Tgreen73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christopher R, Front Office Manager at Courtyard San Antonio SeaWorldR/Westover Hills, responded to this reviewResponded March 5, 2014

Good afternoon,

Thank you for your recent feedback Tgreen73. I'm am so happy that you took advantage of our amenities around the hotel. We work really hard to create a resort style feel and environment for our guest. Thank you again for your awesome feedback. Please come back and visit us again.

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Reviewed February 16, 2014

I recently spent five nights at this property on business in San Antonio. While the hotel itself was relatively normal (and extremely clean) I was quite impressed with the exceptional level of customer service that staff offered and provided throughout the week! All of the hotel employees went out of their way each and every day to try and improve the quality of my stay, which was great. It was evident that Hotel management wanted us to know that they very appreciated our business, which, as a person who works on the road far away from home, I very much appreciated!

  • Stayed: January 2014, traveled on business
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Thank aprince707
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sam B, General Manager at Courtyard San Antonio SeaWorldR/Westover Hills, responded to this reviewResponded February 22, 2014

Good Afternoon and Thank you for your recent feedback on Trip Advisor. I am very fortunate to have the great team of staff here at Courtyard that make your stay over the top ! They have smiles and energy and big hearts and they always want to ensure our guests who travel as much as you do; have an over the top experience to make the travel more bearable, We look forward to welcoming you back in the future and please reach out to me personally so i may be of assistance.

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Additional Information about Courtyard San Antonio SeaWorldR/Westover Hills

Address: 11605 State Highway 151, San Antonio, TX 78251-4513
Phone Number:
Location: United States > Texas > San Antonio > Far West Side
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#27 Family Hotel in San Antonio
#92 Business Hotel in San Antonio
Price Range: $114 - $373 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard San Antonio SeaWorldR/Westover Hills 3*
Number of rooms: 179
Official Description (provided by the hotel):
Perfect for both business and leisure travelers, the Courtyard Marriott SeaWorld/Westover Hills features a variety of unique amenities combined with an exceptional location. Situated only two miles from the SeaWorld/Aquatica Adventure Park, we are proud to be a Shamu Approved Hotel©. We are also proud to be close to the many Westover Hills corporate campuses. This resort hotel boasts an upscale atmosphere and a convenient shuttle service to nearby locations, including SeaWorld, Wells Fargo, Nationwide, and the shops & restaurants of Alamo Ranch. Our Courtyard offers exceptional business class accommodations with a well-lit work desk, ergonomic chair, and complimentary Internet access. Relax in our unique indoor/outdoor swimming pools and hot tubs, where you can swim right up to our Waves Pool Bar for refreshment, while still keeping cool in the pool! Whatever your needs are, you are sure to enjoy your getaway at the Courtyard Marriott SeaWorld/Westover Hills, the premier hotel on the Highway 151 corridor! ... more   less 
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Also Known As:
Courtyard San Antonio Seaworld/Westover Hills Hotel San Antonio

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