Arrival experience: Arrived late afternoon on a Sunday. Staff was lethargic and not typical Marriott quality. The clerk handling my check in did not seem familiar with Platinum Elite status.
Room (general): Typical Springhill Suites room with large flat screen TV and comfortable couch, and good desk. Microwave and refrigerator included in room. Separate toilet room from shower room.
Bathroom: We liked the separate toilet room from shower room because it gave us two sinks. Overall decently clean bathrooms.
Bed: Good bed.
Houskeeping: below average specifically because the carpet was stained
Restaurants: n/a but the free breakfast in the lobby was good.
Grounds: This is a city hotel near the airport, so there are no “grounds” to speak of except the parking lot.
Pool: we didn’t look at or use the pool but one is available
Staff attitude/service: Check in was a bit shaky as described earlier. But another front desk staffer provided us with a corkscrew and was friendly.
Perks for status: Had to prompt the clerk for Platinum gift
Parking: free parking
Misc: close to airport
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- Also Known As:
- Springhill Suites San Antonio Airport Hotel San Antonio