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“Updates look great...bedding, carpet and great location!”

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Wyndham Garden San Antonio near La Cantera
Ranked #28 of 354 Hotels in San Antonio
Certificate of Excellence
San Antonio, Texas
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Updates look great...bedding, carpet and great location!”
5 of 5 bubbles Reviewed February 21, 2014

I've noticed since the change to Wyndham Garden updates and additional money is being spent to update the hotel. The new carpet and bedding is great.

Staff is always friendly and the restaurant is always great. Thanks for keeping the hotel fresh and updates. Looks great!

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JohnF_Texas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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770 reviews from our community

Traveler rating
    443
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    84
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    36
See reviews for
329
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (73)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • Spanish first
  • Any
English first
San Antonio
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed February 20, 2014

Room was adequate. Breakfast in your restaurant was far over-rated and far over-priced for the quality

  • Stayed February 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Wyndham Hotel and Resorts

Helpful?
Thank Mark D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
Level Contributor
258 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
5 of 5 bubbles Reviewed February 8, 2014

On a business trip, I spent two nights at this hotel. Staff was very friendly, we're giving directions and answering numerous questions. Room was clean and tidy. I loved breakfast with kind of Mexican version of fries. Closeness to CVS and the mall was an added advantage as well.

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mohannad L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Antonio, Texas
1 review
5 of 5 bubbles Reviewed February 7, 2014

Great location for those shopping at the Shops at La cantera or Rim. Can walk to La cantera and don't have to fight the traffic and parking. The Staff are here to please and cleanliness is outstanding. Also great place to stay for parents visiting their kids at UTSA. Easy access to main highways, IH 10 and Loop 1604.

Room Tip: Great view from either side of Hotel
See more room tips
  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Michael B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Antonio, Texas
1 review
5 of 5 bubbles Reviewed February 7, 2014

Highly impressed with how Military friendly, conscious and accommodating, they are for Service Members. They go above and beyond to support the troops in the Military City! An added benefit is the prime location. This hotel is located in the same block as San Antonio’s premiere shopping sites, La Cantera Mall, and Fiesta Texas! LOCATION, LOCATION, LOCATION.

Staff is friendly and helpful, hotel is in the midst of various improvements to make patron’s stay even better. Highly recommend!

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Patricia C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grinnell, Iowa
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed January 30, 2014

I checked into this hotel very late at night (1 am) after a delayed flight and went right to sleep as I had to be up early for an appointment. Imagine my surprise when I awoke to bed bugs crawling on my pillow. Called the front desk and they sent someone right up. The facility manager confirmed the bugs and started bagging everything up. He said they hadn't seen bed bugs at the hotel in over a year. I was relocated to another room on a different floor for the remainder of my 3 day trip. The hotel did not offer to clean my luggage or clothing nor do they have any laundry facilities on site for you to do it yourself. After pointedly asking about laundry options I was offered a large black trash bag from housekeeping and advised to wash and dry everything on high heat when I got home.

Aside from that incident, the sheets on the bed in the first room (room with bed bugs) and the second (room without bugs) had small blood stains (this is a sign of a greater issue with bed bugs than what they let on). Carpet is older and run down. There was a spot on the carpet next to the bed in my 2nd room that looked like cat barf. The 2nd room I stayed in had doors between adjacent rooms and the door on my side did not have a functioning deadbolt (the bolt and slide did not line up), so basically the room was not secure.

For a Wyndham Garden, I expected better.

  • Stayed January 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jessica R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tiffany R, Guest Relations Manager at Wyndham Garden San Antonio near La Cantera, responded to this review, February 14, 2014
First, I would like to thank you for taking the time to provide us with this feedback. We can use this as a training opportunity for our staff members. We have taken care of everything that was mentioned and would like you to know that we have gone ahead and credited your Wyndham Rewards Account with the points that we discussed. We sincerely hope that you give us the opportunity to show you our world class service and our updated bedding as well as carpeting on your next trip to San Antonio. It would be our pleasure to have you stay with us again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Wyndham Garden San Antonio near La Cantera

Property: Wyndham Garden San Antonio near La Cantera
Address: 6809 N Loop 1604 W, San Antonio, TX 78249-1127 (Formerly Four Points by Sheraton San Antonio Northwest)
Phone Number:
Location: United States > Texas > San Antonio > Northwest Side
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#27 Best Value Hotel in San Antonio
#50 Family Hotel in San Antonio
#50 Romantic Hotel in San Antonio
#63 Business Hotel in San Antonio
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Wyndham Garden San Antonio near La Cantera 3*
Number of rooms: 130
Official Description (provided by the hotel):
Wyndham Garden near La Cantera Parkway is a luxury hotel near Six Flags Fiesta Texas, the Shops at La Cantera, UTSA Campus, Valero Corporate Headquarters, the Alamo, and many golf courses. ... more   less 
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Also Known As:
Four Points By Sheraton San Antonio Northwest Hotel San Antonio
4 Points By Sheraton San Antonio Northwest

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