We have decided that Drury Inn & Suites is our hotel choice when traveling. This is our second experience with this hotel chain for an extended stay, and once again, the staff went over and above to ensure we were at home in their hotel.
First, a big thank you to the staff who answered an early morning call from my elderly parents, went to a local emergency room, and picked up the medical supplies my father needed right away. Who does that for a hotel guest? Rebecca Sheer, Antonio Delatorre and Martha Franco did that for my mom and dad. You three are exceptional people, and I commend you for responding to their needs without hesitation, and with a cheerful attitude.
Second, the maintenance staff at this hotel is top notch, and aggressively pursued our repair / replace needs until they were completed to our satisfaction. Ben, thank you for quieting the blower on our room's air conditioning unit. But, he wasn't personally satisfied with that fix, and so he scheduled a time when we would be out of the room and completely replaced the unit. A thanks to Cesar also for coming up that same day to tweak the lock cover plate on my mom & dad's room.
Third, how about a front desk staff that says hello every time you enter the lobby, and knows you by name? Who does that these days? Lora and Angela do. They are two of the most cheerful people I have seen handle a busy place like the front desk of a big hotel. They take all their responsibilities seriously, and are very courteous in the process.
Fourth, what a great place to meet for a free hot breakfast and a happy hour which includes a hot food bar of hot dogs, baked potatoes, meat balls, salads, fruits! And, once again, served up by a friendly helpful - and very busy - staff. To the folks in the kitchen and behind the food service counter, thank you for keeping a friendly, clean and well stocked dining area running for some 700 people. It's no small feat to keep from running out of scrambled eggs and hot dogs with all those kids!
So, how does all this happen? There is a women who runs this hotel - who I have seen working the floor during breakfast bussing tables, refilling the hot food service equipment, taking out the garbage, and sweeping the floor. I have also asked her questions about services or directions when she was standing in for Lora or Angela or Antonio or Rebecca at the front desk. The manager of this hotel is a wonderful example to her team, and her name is Tracy Thomas. Tracy is one of those rare managers who leads her team not by direction, but by example. It wouldn't surprise me if she could have performed the air conditioner replacement in our room. There is no job beneath her, and she goes about her day as a wonderful example of what true hotel management should be. She is, as the title of this review asserts: Competent, Helpful, Friendly and Courteous.
Did I mention this hotel is a favorite place for Fiesta Texas and Sea World families? It was fully occupied for the Independence Day weekend, and we still received this level of service.
The structure, rooms and grounds are well appointed and very well maintained, but we love this hotel because of the staff. We believe we have found our home away from home when traveling to the northwest side of San Antonio. The staff has won us over with a quality of service that makes this Drury Inn an exceptional hotel.
- Official Description (provided by the hotel):
- Drury Inn & Suites San Antonio Near La Cantera Parkway is located at I-10 and Loop 1604 near the University of Texas at San Antonio, SeaWorld and Six Flags Fiesta Texas. LEED(R) Certified by the U.S. Green Building Council, this energy-efficient hotel uses the south Texas sun to offset electricity costs through a 36kW photovoltaic solar energy system. ... more less
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- Also Known As:
- Drury Inn And Suites Near La Cantera Parkway
- Drury Inn & Suites Near La Cantera Parkway Hotel San Antonio
- Drury Inn San Antonio