What a remarkable hotel! My husband and I along with three children and one nephew stayed at the Drury Inn lasst week. First of all, for a party as large as ours I was worried about having enough room. We stayed in one of the Two Queen Bed Suites with a fold out sofa. It was very comfortable and we even had a very large terrace (balcony) off our room. With the free breakfast, happy hour, snacks and soda fountain, this was an incredible value...we payed $139 for two nights and then the price bumped up to $189 the last night. Considering we would have probably had to pay for two hotel rooms anywhere else and pay for breakfast and snacks, this was an excellent deal!!!
The most impressive part of our stay was the service we experienced. Almost every staff person we encountered from housekeeping to front desk asked us how our stay was going!!! We rode on the elevator with a maintenance man who asked us how everything was with our stay and asked us if we needed anything...same thing with a housekeeper. How they train ALL of their staff to be this customer oriented is a miracle!
Another example of their top notch service was the front desk staff. An employee named Ana went above and beyond what is normally expected of hotel front desk staff. We had ordered Spurs tickets from a broker in San Antonio and were asking directions from Ana. She told us the broker office was pretty far from the hotel and suggested that the broker might deliver the tickets to the hotel. She called the broker number and I expected her to hand the phone to me, but she took care of the whole situation! It was like having a personal assistant! The manager was also very friendly and helpful.
I would highly recommend this hotel to anyone traveling to San Antonio. I know we will be back again!
- Official Description (provided by the hotel):
- The Drury Inn & Suites San Antonio Riverwalk features comfortable rooms, a rooftop pool and plenty of meeting space for business events. It is located on the San Antonio River with countless restaurants and shops within scenic walking distance. This historically renovated hotel is the perfect location for business or leisure travel. ... more less
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- Also Known As:
- Drury Inn & Suites Riverwalk Hotel San Antonio
- Drury Inn And Suites Riverwalk
- Drury Inn Riverwalk
- Drury San Antonio
- Drury Inn San Antonio