I stayed at the Red Roof Inn - San Antonio Riverwalk 03/25-03/28 during a Texas Division of Emergency Management conference. When we checked in and went to our room the A/C was making a loud buzzing noise and the toilet was constantly running and leaking water around the base. We left to attend the conference and made notification to the front desk clerk so he could have maintenance service the room while we were out. He informed us it would be fixed before we returned. We came back a few hours later to find that nothing had been done. There were also dogs in the room next to us and across from us that were barking non-stop. We then called the front desk to inform them nothing had been done, they informed us that we could move from 401 to 409 and that they would be coming up with a luggage cart and keys. We waited 20-30 minutes for someone to come, finally after getting tired of waiting because we had been gone to the conference after driving several hours from Dallas we walked down to the front desk on our own. Upon arriving at the front desk the two male clerks were just standing around joking with each other, there were no guests around. I took the keys and moved into our new room with no help. The new room was better but still has some issues such as a dirty floor and light bulbs missing in the lamp. On the second night, we took the elevator up to our room to find the keys no longer worked, we had to return to the front desk and wait 15 minutes to get new keys made to 3 of our rooms because none of the keys would work. The breakfast area is extremely small for the number of people that stay at the hotel and lacks greatly. When I say lacks, I mean it only has fruit and danishes with limited juice and coffee. When we checked out, we informed the front desk clerk, who asked "How can I fix this for you?". How does one appropriately answer this question? Would you like me to say Comp the room? Needless to say, I will most likely never stay in a Red Roof Inn hotel again. After working in a hotel for 4 years, this facility was lacking greatly.
- Official Description (provided by the hotel):
- Experience Red Roof PLUS+. Adding more WOW to your stay! Discover an enhanced experience with all new rooms and our most requested higher-end amenities. A completely remodeled and upgraded stay. Red Roof PLUS+ San Antonio Downtown - Rverwalk is a pet friendly, family friendly hotel. This hotel is close to The Alamo, San Antonio Convention Center, the Riverwalk, the Alamodome and River Center Mall in downtown San Antonio, TX. The hotel is also close to Lila Cockrell Theatre, Market Square, Freeman Coliseum, AT&T Center and Splashtown.When you check into the Red Roof Inn San Antonio Downtown - Riverwalk, check out the fantastic new amenities in our NextGen ® design rooms that are 100% smoke free and feature a stylish, boutique design with all new furniture, spa-inspired bathrooms with modern vessels sinks, new comfy Rest Suite beds by Serta, plush high-end bedding, modern design flooring, new seating and a large, flat screen TV. This Red Roof PLUS+ hotel also features Premium Rooms with breakfast and a snack ready in your room! We feature a conference room, business center kiosk, free local and domestic long distance calling, ATM, an outdoor pool, elevators, interior corridors with WiFi available throughout the property. Selected rooms offer microwave and refrigerator units (a nominal fee may apply; please inquire). Now offering Red Roof's new "Order Inn" program, where guests can order delicious food for in-room delivery. Experience our complimentary “Grab & Go” Breakfast of bagels, apples, oranges, juice, coffee and tea in the lobby. We offer “On Command Video” with a selection of free TV channels, pay-to-view premium channels, movies, music and games. Parking is available for standard vehicles for $15 per night with in and out privileges. well-behaved family pet per room is welcome. ... more less
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- Also Known As:
- Red Roof Inn San Antonio Downtown - Riverwalk Hotel San Antonio
- San Antonio Red Roof Inn