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“TRIP to LACKLAND AFB”

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Red Roof PLUS+ San Antonio Downtown - Riverwalk
Ranked #163 of 358 Hotels in San Antonio
Kansas City, Missouri
Level 1 Contributor
4 reviews
“TRIP to LACKLAND AFB”
Reviewed September 23, 2012

The room they gave me at first was not nice, but i called the front desk and they made quick changes to a cleaner room. I really think she gave me the room by mistake but they wanted to resolve any problems. I always pull my bed to make sure it is clean and the bathrooms are clean which it was very satisfactory. The staff was nice especially the managers were very friendly. I got to know them since I stayed for a week. The walls are good meaning you can't hear any noise or talking next door to you. make sure when you walk in your room there is a card on the bed next to the pillow with a signature of who cleaned it on your first day. They have a continental breakfast but it you want to eat at Dennys it is 5 min away if you walk. The parking there is $7.00 a day, however i did not drive or rent a vehicle. I road the bus which is next to the hotel. The River walk and sites is walking distance and not far at all. I also caught the bus to the LACKLAND AFB from the river walk and spent the day on base with my son. So overall it met my needs. Oh and also if you decicde not to drive expect to pay the airport shuttle for 1 person round trip is $35.00. They will make sure you get to the hotel from the airport and will pick you up when you are ready to go back to the airport to leave for your flight. p.s I did have food delivered to my room from the restauraunt. I would stick with Mexican or italian food and make sure you have a refrigerator if you need one.

Room Tip: 2nd floor make sure you have scenary out side the window since it is across from a warehouse or buil...
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  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JEANCH711
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Max J, Manager at Red Roof PLUS+ San Antonio Downtown - Riverwalk, responded to this review, September 25, 2012
Thank you for taking time out of your day to write a review about your experience with our hotel here in San Antonio. I would like to first apologize for the first room you were put in, as this is not a normal experience and will utilize this review in our next employee meeting. I am however happy to hear that you were pleased with the response to the situation and we were able to accommodate you immediately. Our team enjoys getting to know our guest and we always want to make you feel comfortable and welcome during your stay. Thank you again and we look forward to serving you and your family should you return to our beautiful city!
Darlene Silva
Assistant General Manager
1011 E Houston ST.
San Antonio TX 78205
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692 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (118)
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Vastervik, Sweden
1 review
Reviewed September 23, 2012

Excellent hotel. Clean and fresh room. Nice and hospitable staff. The hotel is located close to downtown San Antonio, and close to Riverwalk mall. I can definitely recommend this hotel who wants to visit San Antonio, Texas.

  • Stayed September 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Staffan L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Max J, Manager at Red Roof PLUS+ San Antonio Downtown - Riverwalk, responded to this review, September 25, 2012
Thank you for taking time out of your day to post a review about your stay at our hotel here in the beautiful Alamo City. We are very pleased to hear that you were happy your accommodations and that our staff made you feel welcome during your stay. Our location makes it easy for our guest to enjoy the city with most attractions within walking distance of our property. We appreciate the recommendation and we look forward to serving you again in the future should you visit our area in the future.
Darlene Silva
Assistant General Manager
1011 E Houston ST.
San Antonio TX 78205
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edison, New Jersey
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed September 15, 2012

The good: I booked this hotel 3 days before visiting San Antonio, and received a great rate. Also, a covered parking garage within the hotel compound for less than 8 bucks is really cheap, compared to the location. The room AC worked perfectly, letting us have a good night's sleep. We walked to the riverwalk (thru the mall), Alamo, childrens museum with my 6 year old. Everything is a short walk away. I read a lot of complains about noise in other reviews, but I did not have any problem with noise. If you have really very sensitive ears, ask for the even number rooms, which are away from the street.
The power outlets in front of the nightstand is REALLY very handy. I have been to many hotels, and in every hotel, my first job is to hunt for free outlets to plug in my laptop and cellphone. This is the first time I did not have to do that, and I thank them for this.
The swimming pool was crowded, so I guess it is ok. We haven't been there.
Breakfast is literally "grab and go" style. Everything is individually wrapped, so you can take it with you.

The bad: Breakfast is simply plain bagel, bluberry and banana nut muffins, apples, juice, coffee.

The ugly: The room we initially received had a clogged sink. Upon complaining, we were told that the sink is missing a part, and we were moved to another room. I was not clear about why did they even give us the room, if they already knew that the sink is not working? Luckily, we did not unpack, and we received the new room only two rooms down. So moving to the different room was not a big hassle
The elevators need a thorough overhaul badly. Their walls are ugly, and the floor carpets are stained.

  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank jerseyans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Max J, Manager at Red Roof PLUS+ San Antonio Downtown - Riverwalk, responded to this review, September 25, 2012
Thank you for taking the time to post a review about your stay with us in the beautiful Alamo City. We are very pleased to hear that you enjoyed your stay and found our proximity to the city to be convenient for you and your family. Some of the best San Antonio attractions are a short walk from our property and happy to see you enjoyed our wonderful city. The extra outlets in the room were inspired by guest such as yourself giving us input and reviews and we are pleased that you found this handy. I did however notice that you did have an issue with your initial room and I truly apologize for this as this should have never happened. Along with our elevator the sink in your initial room has been serviced and would like to thank you for bringing this to our attention. Thank you again for your comments and we look forward to serving you again should your travels return you to our area.

Darlene Silva Assistant General Manager
1011 E Houston ST.
San Antonio TX 78205
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level 5 Contributor
77 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed August 26, 2012

I was pleasantly surprised at the exact location and the rooms at Red Roof.
This hotel is a very shirt walk to the Alamo, Riverwalk etc and the rooms are great!
I should however mention that this hotel is extremely close to a very busy San Antonio freeway so, if you are a light sleeper bring your earplugs!

Room Tip: Try to get a room at the non - freeway end!
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  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AbbsG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Max J, General Manager at Red Roof PLUS+ San Antonio Downtown - Riverwalk, responded to this review, September 5, 2012
Thank you for taking the time to post a review about your experience at our hotel in the beautiful Alamo City. We are very happy to hear that you were pleased with your accommodations and our location in our city. We have just recently undergone a major renovation on our rooms and glad that you enjoyed the new look. Thank you again for your comments and we all look forward to serving you again should your travels return you to our area.
Max Janow GM
1011 E Houston ST.
San Antonio TX 78205
(210)229-9973 i0248redroof.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
St. John's, Canada
Level 6 Contributor
117 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed August 20, 2012 via mobile

This Red Roof, is 5 blocks from The Alamo. Lobby is spacious, staff are helpful and friendly. The room is nice, has a safe in the room, and the usual AC, TV but one thing I noticed was 2 power bars, one next to bed and one at desk... Nice touch. There is a pool but I didn't go in.

  • Stayed August 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank J P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Max J, General Manager at Red Roof PLUS+ San Antonio Downtown - Riverwalk, responded to this review, August 25, 2012
Thank you for taking the time to post a review about your stay at our hotel here in the beautiful Downtown San Antonio. We are very pleased to see that you were happy with your accommodations and our staff was able to make you feel welcome and comfortable during your stay. Our newly renovated rooms have all been updated with new flat screen TV’s, new Serta beds and the very important addition of outlets throughout the room. We appreciate your comments and look forward to serving you again should your travels return you to our area.
Max Janow GM
1011 E Houston ST.
San Antonio TX 78205
(210)229-9973 i0248redroof.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
fife
Level 3 Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed August 14, 2012

Excellent location for all the San Antonio sights. Good Inn and not too expensive. Would go again if I ever return to San Antonio. Staff friendly and neither I nor my wife, have any complaints in regard to the Red Roof Inn..

  • Stayed April 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rmcefife
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Max J, General Manager at Red Roof PLUS+ San Antonio Downtown - Riverwalk, responded to this review, August 25, 2012
Thank you for posting a review about your experience with our Hotel here in the beautiful Alamo City. We are very happy to hear that you were pleased with your accommodations and that our location suited your needs. We are very fortunate to be located so close to the Riverwalk and Alamo allowing our guests the leisure of walking to the local attractions. I will pass on to the team your comments about the friendliness of the staff and we all truly look forward to serving you again should your travels return you to our area.
Max Janow GM
1011 E Houston ST.
San Antonio TX 78205
(210)229-9973 i0248redroof.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tomball, Texas, United States
Level 1 Contributor
2 reviews
Reviewed August 10, 2012

The staff was very friendly and helpful. Location was great for going into town and the Trolley stop so close. Room did not have a phonebook nor did the front office and the bussiness center not available. breakfast begals had mold on them and the staff continued to serve them. The rooms were somewhat clean but never restocked (coffee, napkins, water, etc.) Had to ask staff for everylittle thing that was needed and they were very busy so that took time. Ice only on the second floor, drink machines only took change cause they needed to be fixed. No fridge in the room and if you wanted one extra charges. I don't think I would come back to this place but did love the location.

  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Licia T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Max J, General Manager at Red Roof PLUS+ San Antonio Downtown - Riverwalk, responded to this review, August 25, 2012
Thank you for taking time to write a review about your stay at our Hotel here in the beautiful Alamo city. Your feedback is important to us and we appreciate your comments. We are pleased to hear that you were happy with the location and our team was friendly and helpful. I did however notice that you experienced some issues with your accommodations and we are truly sorry for this. We do not keep phone books in our rooms but we do offer to look up any business or residential number for our guest via our computer at the front desk. We apologize that this was not offered at the time of your inquiry. Our vendor was notified of the bagels and was replaced upon the next delivery and regret that you had experienced this. Our housekeeping team was addressed about the lack of supplies replenished in our stay over rooms, utilizing your comments as a coaching tool so future guest do not experience this. Our vending machines have been serviced since your departure and apologize for any inconvenience this may have been to you. We thank you again and would like to extend an invitation for you to return so that you may see the improvements made since your departure.
Max Janow GM
1011 E Houston ST.
San Antonio TX 78205
(210)229-9973 i0248redroof.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Red Roof PLUS+ San Antonio Downtown - Riverwalk

Property: Red Roof PLUS+ San Antonio Downtown - Riverwalk
Address: 1011 E Houston St, San Antonio, TX 78205-2029
Location: United States > Texas > San Antonio > East Side
Amenities:
Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #163 of 358 Hotels in San Antonio
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Red Roof PLUS+ San Antonio Downtown - Riverwalk 2.5*
Number of rooms: 215
Official Description (provided by the hotel):
Experience Red Roof PLUS+. Adding more WOW to your stay! Discover an enhanced experience with all new rooms and our most requested higher-end amenities. A completely remodeled and upgraded stay. Red Roof PLUS+ San Antonio Downtown - Rverwalk is a pet friendly, family friendly hotel. This hotel is close to The Alamo, San Antonio Convention Center, the Riverwalk, the Alamodome and River Center Mall in downtown San Antonio, TX. The hotel is also close to Lila Cockrell Theatre, Market Square, Freeman Coliseum, AT&T Center and Splashtown.When you check into the Red Roof Inn San Antonio Downtown - Riverwalk, check out the fantastic new amenities in our NextGen ® design rooms that are 100% smoke free and feature a stylish, boutique design with all new furniture, spa-inspired bathrooms with modern vessels sinks, new comfy Rest Suite beds by Serta, plush high-end bedding, modern design flooring, new seating and a large, flat screen TV. This Red Roof PLUS+ hotel also features Premium Rooms with breakfast and a snack ready in your room! We feature a conference room, business center kiosk, free local and domestic long distance calling, ATM, an outdoor pool, elevators, interior corridors with WiFi available throughout the property. Selected rooms offer microwave and refrigerator units (a nominal fee may apply; please inquire). Now offering Red Roof's new "Order Inn" program, where guests can order delicious food for in-room delivery. Experience our complimentary “Grab & Go” Breakfast of bagels, apples, oranges, juice, coffee and tea in the lobby. We offer “On Command Video” with a selection of free TV channels, pay-to-view premium channels, movies, music and games. Parking is available for standard vehicles for $15 per night with in and out privileges. well-behaved family pet per room is welcome. ... more   less 
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Also Known As:
Red Roof Inn San Antonio Downtown - Riverwalk Hotel San Antonio
San Antonio Red Roof Inn

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