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“Very clean, spacious room and very friendly staff”

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Hyatt Place San Antonio/Riverwalk
Ranked #40 of 357 Hotels in San Antonio
Certificate of Excellence
Queensbury, New York
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Very clean, spacious room and very friendly staff”
Reviewed April 17, 2014

We just stayed at this hotel for 2 nights while visiting San Antonio. We were welcomed by a fantastic staff member upon arrival who willingly accommodated our early check- in on a rainy day. Every staff member we encountered throughout our stay was friendly and helpful in assisting us to navigate the city based on our individual needs. It is on the riverwalk but not right in the hub of the riverwalk. Staying in this location might not be optimal if you wanted to be right in the middle of all the activity, but if you were looking for a peaceful but beautiful location right outside the building, this would suit your needs. it is a very short walk to the Tower of the Americas. The walk was not far to the hub where all the restaurants were on the riverwalk. The cost was reasonable and the continental breakfast surpassed our expectations. The fruit was fresh on the breakfast bar and there were many choices and a variety of foods to select from on the two mornings we were there. For the price we paid, we were pleased with our experience from beginning to end.

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 47Lovetotravel2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (184)
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Llanymynech, United Kingdom
Level 4 Contributor
39 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed April 17, 2014 via mobile

I have stayed here twice in the last 4 months on business trips. Hotel staff at check-in were excellent and helpful, and the rooms were spacious and clean. Hotel offers complimentary breakfast and wi-fi, both of which are excellent value. The hotel is located about short walk from the main shopping and tourist areas. Check out was fast and efficient and the staff were very helpful in assisting me with their gold passport program. The staff work very hard to provide a really good service for their guests and take pride in operating their hotel. All in all this hotel offers great value for money and is highly recommended.

Stayed April 2014, traveled on business
Helpful?
Thank John T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Austin
Level 4 Contributor
44 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed April 13, 2014 via mobile

I was in San Antonio for a conference and shared a double with a friend. The set up for the room was great, with a sitting area, desk, closet, and frig. I thought the breakfast buffet was above average with lots of fresh fruit, several choices in breakfast sandwiches, waffles, and good coffee and tea selections along with the usual offerings. Our room was quiet. It is a few blocks walk to the convention center, but you can get there along the riverwalk which is beautiful and a great way to start and end your day. The breakfast and free parking make it a good value. One of the best things about our stay was the gracious way they handled a mistake in our reservation. They could have charged us an extra night, but didn't. Also, when asked to redo our check out bill so we could have records to submit to our different employers, they handled it quickly, no problem. Last year, at a different hotel, that seemed to be a major hassle for them and took phone calls, and follow up after we left to get it done. Hyatt Place was friendly AND efficient. I would definitely stay here again.

Stayed April 2014, traveled on business
Helpful?
1 Thank PIAustin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Level 6 Contributor
183 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
Reviewed April 12, 2014 via mobile

Stayed at this hotel for one night and was very happy with the hotel. Good free parking and only a 5 to 10 minute walk to the river walk. Staff were friendly and helpful and the hotel rooms were very spacious and clean. There was free wifi, a good breakfast and overall good facilities. I would happily stay here again.

Stayed March 2014, traveled as a couple
Helpful?
Thank Tash28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mayville, Wisconsin
Level 4 Contributor
36 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed April 1, 2014

One night stay after arriving in San Antonio. Desk clerk was very helpful. Great to have a parking lot right outside the hotel-free of charge. Room was nice, bathroom tiny. Everything was clean. Breakfast was plentiful. Would stay again for an overnighter.

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jacki b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Suzie P, Director of Sales at Hyatt Place San Antonio/Riverwalk, responded to this review, April 4, 2014
Dear Guest

Thank you so much for taking the time out of your busy schedule to leave this valuable feedback for us.

We read each and every feedback as it helps us in our continued effort to upgrade our facilities and service.

We thank you for being our valued guest and look forward to seeing you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gainesville, Florida
Level 6 Contributor
145 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 123 helpful votes
Reviewed March 25, 2014

I stayed at this hotel for a few days for a convention as it is a few blocks away from the Convention center. Good location but horrible hotel. I walk into the room late on the first evening and there is candy wrap on the floor between the beds and a bit of pretzels. I spoke to the desk in the morning to request a clean up of the room. They offered to switch rooms, not sure if that was going to help so I said no. I get back the next night and yes the candy wrap was gone but he pretzel bits were still there and continued to be there for 3 days until I checked out. A few other unsavory things, towels were stained, they never cleaned out the used coffee pot, nor did they pick up those menus that are slid under the door by delivery places. REALLY!

Upon check out I stood while the front desk person was taking a call, the person on the line was obviously complaining about a dirty room. They offered them a switch in rooms! I think the solution is a switch in cleaning crew!

Room Tip: Many other hotel options in the riverwalk area...
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  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank gmw0713
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Suzie P, Director of Sales at Hyatt Place San Antonio/Riverwalk, responded to this review, March 27, 2014
Dear Valued Guest,

We thank you for taking the time out of your busy schedule to leave your valued feedback.

We sincerely apologize for your unpleasant stay here at the Hyatt Place Riverwalk. We have always prided ourselves on offering excellent service and a superb facility; your complaint is being looked at very seriously.

We hope you will give a chance to be of service to you again in the future so that we can make up our shortcomings.

Again thank you so much for your feedback!

Suzie Persaud
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Eversley, United Kingdom
Level 5 Contributor
73 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed March 25, 2014

Well situated for the river walk, only a 10 min walk, no extra charge for parking which can be a problem in San Antonio, pool clean & warm, good breakfast with plenty of choice, big bed room, tiny bathroom, beds seemed small and very soft resulting in back ach for me & my wife,(would suggest that the beds could do with updating) fair bit of traffic noise through the windows. Reasonable stay but seemed expensive considering to poor quality of the beds and traffic noise.

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Andy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Suzie P, Director of Sales at Hyatt Place San Antonio/Riverwalk, responded to this review, April 4, 2014
Dear Guest

Thank you so much for taking the time out of your busy schedule to leave this valuable feedback for us.

We read each and every feedback as it helps us in our continued effort to upgrade our facilities and service.

We thank you for being our valued guest and look forward to seeing you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hyatt Place San Antonio/Riverwalk

Property: Hyatt Place San Antonio/Riverwalk
Address: 601 South St. Mary's Street, San Antonio, TX 78205-3432 (Formerly "AmeriSuites San Antonio Riverwalk")
Location: United States > Texas > San Antonio > East Side
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#54 Family Hotel in San Antonio
#68 Romantic Hotel in San Antonio
#76 Business Hotel in San Antonio
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hyatt Place San Antonio/Riverwalk 3*
Number of rooms: 131
Official Description (provided by the hotel):
Parking fee $15.00 per night ... more   less 
Reservation Options:
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Also Known As:
Hyatt Place San Antonio/Riverwalk Hotel San Antonio
Amerisuites San Antonio
Amerisuites Riverwalk San Antonio

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