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“Horribly dirty!”

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Hyatt Place San Antonio/Riverwalk
Ranked #40 of 358 Hotels in San Antonio
Certificate of Excellence
Reviewed March 25, 2014

I stayed at this hotel for a few days for a convention as it is a few blocks away from the Convention center. Good location but horrible hotel. I walk into the room late on the first evening and there is candy wrap on the floor between the beds and a bit of pretzels. I spoke to the desk in the morning to request a clean up of the room. They offered to switch rooms, not sure if that was going to help so I said no. I get back the next night and yes the candy wrap was gone but he pretzel bits were still there and continued to be there for 3 days until I checked out. A few other unsavory things, towels were stained, they never cleaned out the used coffee pot, nor did they pick up those menus that are slid under the door by delivery places. REALLY!

Upon check out I stood while the front desk person was taking a call, the person on the line was obviously complaining about a dirty room. They offered them a switch in rooms! I think the solution is a switch in cleaning crew!

Room Tip: Many other hotel options in the riverwalk area...
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  • Stayed: March 2014, traveled on business
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1  Thank gmw0713
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Suzie P, Director of Sales at Hyatt Place San Antonio/Riverwalk, responded to this reviewResponded March 27, 2014

Dear Valued Guest,

We thank you for taking the time out of your busy schedule to leave your valued feedback.

We sincerely apologize for your unpleasant stay here at the Hyatt Place Riverwalk. We have always prided ourselves on offering excellent service and a superb facility; your complaint is being looked at very seriously.

We hope you will give a chance to be of service to you again in the future so that we can make up our shortcomings.

Again thank you so much for your feedback!

Suzie Persaud
Director of Sales

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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896 - 902 of 1,220 reviews

Reviewed March 25, 2014

Well situated for the river walk, only a 10 min walk, no extra charge for parking which can be a problem in San Antonio, pool clean & warm, good breakfast with plenty of choice, big bed room, tiny bathroom, beds seemed small and very soft resulting in back ach for me & my wife,(would suggest that the beds could do with updating) fair bit of traffic noise through the windows. Reasonable stay but seemed expensive considering to poor quality of the beds and traffic noise.

  • Stayed: March 2014, traveled with family
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Thank Andy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Suzie P, Director of Sales at Hyatt Place San Antonio/Riverwalk, responded to this reviewResponded April 4, 2014

Dear Guest

Thank you so much for taking the time out of your busy schedule to leave this valuable feedback for us.

We read each and every feedback as it helps us in our continued effort to upgrade our facilities and service.

We thank you for being our valued guest and look forward to seeing you again soon!

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Reviewed March 23, 2014

This was our first time staying at a Hyatt Place. `We stayed three nights and stayed at a Hampton Inn farther out a few nights before. We preferred the Hampton Inn.

Hyatt Place was a little walk from Riverwalk, which was actually quite nice as it was quiet. The breakfast stopped at 9:30, which is fine for business travelers but we were vacationing and had to get up early to get food. Also, the selection attempted to be fancy, but packets of oatmeal freshly made would have been better than the ready made pot of cement. Also, disposal cups and trays seem as though they would be easier on the staff (and more hygienic in the rooms). The staff seemed overworked and not as accommodating as the hotel model would like it to seem (as Hosts). We did like the counter to buy food and drinks around the clock, but again, the hotel was understaffed and it was usually a slow process.

We liked our sitting area in the room, however, the bathroom was so small that the door actually hit the toilet every time we shut the door and there was little space to place clothing besides the closet -- there were no drawers.

The hotel seemed to try, but didn't pay attention to details.

  • Stayed: March 2014, traveled as a couple
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Thank AdventureWriterMN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 19, 2014

Had a wonderful 4 nights stay. Great location just on the riverwalk which is also surrounded by really nice restaurants. 10min walk to the mall and convention center. Highly recommended for all business and leisure stay.

Room Tip: Rooms at the corners seems larger and comes with a balcony. Higher the better as it gets a little no...
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  • Stayed: March 2014, traveled on business
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Thank Hustla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 10, 2014

I have stayed at a few hotels on the Riverwalk. While they have all been nice, this hotel had a lot of extras. I was surprised how big my room was. There were two double beds and a large couch. Not sure if the couch made into a bed but it was definitely big enough to use for a bed. In the lobby they offer hot breakfast included with the room price. It was good with a little something for everyone. I didn't care for the coffee they served. Heard that from a number of people. But the lady at the front desk was kind enough to make me a coffee from their bar. Their bar is part of their front desk and includes anything from specialty coffees from Starbucks, full stocked bar, bottled soda/water, and food/snack options. One of the best parts of this hotel is out their back door! They are right on the Riverwalk but away from the 'touristy' area with all the bars, restaurants and shops, but close enough to walk there in 5 minutes. I went for a walk both mornings I was there because it was so peaceful. Lots of walkers and bikers so I felt safe. Free wifi. Easy to get to. Great place for family, groups or business travelers.

  • Stayed: March 2014, traveled on business
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1  Thank Samantha G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 26, 2014

Beautiful big room with a large modern sofa. Great for entertaining. Were a group of 8 Canadians visiting from Canada. Excellent fresh choices in breakfast. Great access to Riverwalk for walking and cycling. Parking included made it easy to walk around.

  • Stayed: February 2014, traveled with friends
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1  Thank rocky1895
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Suzie P, Director of Sales at Hyatt Place San Antonio/Riverwalk, responded to this reviewResponded February 28, 2014

Thank you so much for taking time out of your busy schedule to leave us your feedback. We value your feedback as we continuously use these to upgrade our facilities and service.

We are happy that you enjoyed your stay with us and look forward to seeing you again soon!

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Reviewed February 25, 2014

Check in was quick and painless. We were given a double suite.....a great sized room!
It's clean....noise free and right on the riverwalk.A great place to stay!
Parking was free which was a great perk! We will stay there again!

  • Stayed: February 2014
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3  Thank Melissa M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Suzie P, Director of Sales at Hyatt Place San Antonio/Riverwalk, responded to this reviewResponded February 28, 2014

Thank you so much for taking time out of your busy schedule to leave us your feedback. We value your feedback as we continuously use these to upgrade our facilities and service.

We are happy that you enjoyed your stay with us and look forward to seeing you again soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hyatt Place San Antonio/Riverwalk

Address: 601 South St. Mary's Street, San Antonio, TX 78205-3432 (Formerly "AmeriSuites San Antonio Riverwalk")
Location: United States > Texas > San Antonio > East Side
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#49 Family Hotel in San Antonio
#68 Romantic Hotel in San Antonio
#76 Business Hotel in San Antonio
Price Range: $143 - $301 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hyatt Place San Antonio/Riverwalk 3*
Number of rooms: 131
Official Description (provided by the hotel):
Parking fee $15.00 per night ... more   less 
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Also Known As:
Hyatt Place San Antonio/Riverwalk Hotel San Antonio
Amerisuites San Antonio
Amerisuites Riverwalk San Antonio

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