I stayed at this hotel for a few days for a convention as it is a few blocks away from the Convention center. Good location but horrible hotel. I walk into the room late on the first evening and there is candy wrap on the floor between the beds and a bit of pretzels. I spoke to the desk in the morning to request a clean up of the room. They offered to switch rooms, not sure if that was going to help so I said no. I get back the next night and yes the candy wrap was gone but he pretzel bits were still there and continued to be there for 3 days until I checked out. A few other unsavory things, towels were stained, they never cleaned out the used coffee pot, nor did they pick up those menus that are slid under the door by delivery places. REALLY!
Upon check out I stood while the front desk person was taking a call, the person on the line was obviously complaining about a dirty room. They offered them a switch in rooms! I think the solution is a switch in cleaning crew!
- Official Description (provided by the hotel):
- Parking fee $15.00 per night ... more less
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- Also Known As:
- Hyatt Place San Antonio/Riverwalk Hotel San Antonio
- Amerisuites San Antonio
- Amerisuites Riverwalk San Antonio