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“WONDERFUL STAY!!”

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Hyatt Place San Antonio/Riverwalk
Ranked #36 of 358 Hotels in San Antonio
Certificate of Excellence
Reviewed October 16, 2013

My husband and I just returned from a one week stay at this hotel in celebration of his 70th birthday. It was a dream come true for both of us. When I emailed the Hyatt asking if it would be possible for us to have a room facing the river as a surprise for my husband's birthday, Sonia replied saying that we would have a room facing the river with a balcony at "no upgrade charge to celebrate 70 wonderful years".. It was a perfect room to watch the sunset each evening. The breakfasts were great and varied each day. Although the entire staff was very accommodating, our vacation was made extra special because of two extraordinary employees, Sonia and Ronnie. Sonia, a very personable and efficient young woman, personally made sure that our week long stay was everything that a special birthday celebration should be. She gave us a tour of the hotel upon our arrival and greeted us each morning by name and assisted us in planning our days. She was excited that my husband was celebrating his birthday at the Hyatt Place and wanted our stay to be a memorable one. And then there was Ronnie, who went out of his way to accommodate the request of my sister to surprise my husband with a special birthday dinner. He communicated with my sister back home and personally had printed a special invitation she emailed to him to surprise my husband. In addition he bought two birthday cards for my husband and delivered them to our room upon our arrival. He worked evenings and upon our return back to the hotel, he would inquire about our evening and ask if we needed any assistance for the next day. One evening, he gave my husband a complimentary muffin as a mini birthday cake. I cannot say enough about these two staff members. We have gone on many vacations over the years, but never have we been treated so special. They both are assets to the Hyatt Place Riverwalk and should be commended. We thank you Sonia and Ronnie and would definitely recommend this hotel to anyone contemplating visiting San Antonio.

Room Tip: Choose a rooms with a balcony facing the river. Awesome sunsets
  • Stayed: October 2013, traveled as a couple
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Thank RAH1967
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Suzie P, Director of Sales at Hyatt Place San Antonio/Riverwalk, responded to this reviewResponded October 18, 2013

Dear Guest

thank you for taking the time out of your busy schedule to leave us your valued feedback. We continuously monitor these as this enable us to improve our service and facilities to better serve you.

Thank you for allowing us to share your special day...it was indeed a pleasure! We are happy that you enjoyed your stay with us and look forward to having you again soon!

All the best!
From all of us at the Hyatt Place San Antonio Riverwalk!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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840 - 846 of 1,135 reviews

Reviewed October 16, 2013

Without being to redundant, the staff and hotel are second to none! Everyone we met on the staff is friendly and helpful, the rooms are large and comfortable, and the breakfast is a nice mix of fruit, warm pancakes/babels, eggs, cereal and coffee/juices. The location is an easy walk to the riverfront (the back door walks onto the river and a short distance to the loop). We enjoyed Rosarios for lunch (two blocks south), the Alamo Trolley tour, many eats along the river. This property provides an excellent value and is highly recommended.

  • Stayed: October 2013, traveled with friends
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Thank kucu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Suzie P, Director of Sales at Hyatt Place San Antonio/Riverwalk, responded to this reviewResponded October 18, 2013

thank you for taking the time out of your busy schedule to leave us your valued feedback. We continuously monitor these as this enable us to improve our service and facilities to better serve you.

We are happy that you enjoyed your stay with us and look forward to serving you again soon!

All the best!
From all of us at the Hyatt Place San Antonio Riverwalk!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 8, 2013

From the moment we arrived we were treated wonderfully. They truly seemed to be happy we were there. It is located on the river and within walking distance to downtown. Hot breakfast and parking is included in your price, which is very rare in downtown San Antonio hotels. The rooms were so comfortable and we were called moments after we checked in to make sure everything was ok in the room. The hot breakfast was fresh with a great variety and you had real dishes. They have a 24/7 Grab n' Go that you can purchase foods from anytime. The Mushroom and Brie soup was a special treat. They were so helpful with directions. I will stay there again.

  • Stayed: October 2013, traveled with friends
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Thank Marlene K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 1, 2013

My company, Glenna Tabor Resources, held an training institute at this hotel. From the moment we spoke with the event manager, Barbara, we knew we had chosen the best hotel for our event. The entire booking process was quite professional, we were greeted by all staff with such hospitality and our every need was met. The room was set up exactly as we asked, the food was delicious, hot, and served on time. Literally every single person who helped us, waited on us, and served us were some of the friendliest we have ever experienced! Our participants felt special and it was one of the best meetings we have ever held, with the most positive response, because the Hyatt Place Riverwalk treated us with such class and dignity. If we hold a meeting in San Antonio again, it will definitely be here! Thank you, Barbara and staff!

  • Stayed: September 2013, traveled on business
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1  Thank G T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
suzie65, Director of Sales at Hyatt Place San Antonio/Riverwalk, responded to this reviewResponded October 3, 2013

Thank you for taking time out of your busy schedule to leave this feedback. We closely monitor all feedback from our guests as this allows us to continuously improve our service and facilities.

We are very happy that we were able to meet your expectations and we sincerely look forward to having you as our guest again.

Thank you again so much!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 25, 2013

this hotel is on the river just minutes away from the famous downtown riverwalk. we arrived and asked if we could get a room on the river side, they did better than that! we got a room on the river side, top floor with a balcony!!! usually thirty dollars for upgrade, we got for free. breakfast was good but not great due to the powdered eggs instead of real eggs. they offered sausage,fruit, cereal, toast/english muffins, juices and milk. the beds and pillows are great, very comfortable.

Room Tip: pretty good place to stay, not too close to riverwalk area so there is not alot of noise, pretty qui...
  • Stayed: September 2013, traveled with family
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Thank MystikalRiddle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 24, 2013

Great value within walking distance of all the Riverwalk action. Parking and a cooked breakfast included. Rooms were very nice but for some reason, the toilet/shower room was VERY small.
Would stay here anytime.

  • Stayed: September 2013, traveled as a couple
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Thank jerry448
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 19, 2013

This place was perfect...on the far end of the Riverwalk...not too far however. It's 10 to 15 minutes to all the action on the Riverwalk which is just outside the back door. We had a car but did not need it but for one day we went out to visit family there. The 'Tower Of The Americas' is only a few blocks away and have a great 4-D theater which had a nice 30 minute movie about Texas. We had a romantic dinner there later which was a little pricey but, the food was worth it. Our hotel room was large, parking was free (GREAT), and the breakfast was awesome as well. The staff (thanks Cynthia for everything...can tell you Enjoy What You Do)...was G R E A T!
The only what I would label as "awkward moments" for this hotel is the door being too close to the toilet...a tight squeeze. Once you got used to it, everything works out fine.

Room Tip: Bathroom door too close to toilet. It's okay after initial shock.
  • Stayed: September 2013, traveled as a couple
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Thank HOOKSHORNETS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hyatt Place San Antonio/Riverwalk

Address: 601 South St. Mary's Street, San Antonio, TX 78205-3432 (Formerly "AmeriSuites San Antonio Riverwalk")
Location: United States > Texas > San Antonio > East Side
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#54 Family Hotel in San Antonio
#68 Romantic Hotel in San Antonio
#76 Business Hotel in San Antonio
Price Range: $127 - $258 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hyatt Place San Antonio/Riverwalk 3*
Number of rooms: 131
Official Description (provided by the hotel):
Parking fee $15.00 per night ... more   less 
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Also Known As:
Hyatt Place San Antonio/Riverwalk Hotel San Antonio
Amerisuites San Antonio
Amerisuites Riverwalk San Antonio

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