Hotel was nice evening staff was a bit rude but the day shift staff was nice and friendly housekeepers were very nice. Downside this place has no microwave and isnt exactly on the Riverwalk it's a few blocks away on the far end very far end not close to the attraction. Well on my second night I had just come out of the shower all the lights we on and I noticed a red bug crawling on my duvet I quickly snapped a pic of it and my niece suggested we put it In a bag and take it to the front desk. We did that and immediately the rude evening shift said oh it doesn't look a bed bug. Well I googled bed bugs and it looks like one to me. I even counted its legs and all and compared it to the pic on google. Look the same. Well we were quickly moved to another suite and that room was okay I sprayed it down with Lysol I was so uncomfortable from that point I never had a good night sleep again so by now I'm looking for things on the bathroom wall I wiping everything with Clorox wipes I find nasty hair in the tub and at the end of my bed on the sheets. Of course I tore the bed down looking for bugs etc. in the bathroom wall I saw a few spots of what appeared to be blood I'm not sure if it was I did take pictures of all these things including the bug. Well the the next day I didn't hear from anyone so I called and requested the hotel manager GEORGE I believe his name was. He was very apologetic but he assured me a company was called to check out the room to find no evidence or activity of bugs. Well that was okay my only issue was he didn't really care all that much that I couldn't sleep and I was there for four days. Nice hotel I must admit evening staff a bit snotty But Ronnie is great very very friendly very helpful and there to please his guest. He really needs to be a manager if he isn't already. He referred us to some great restaurants that we enjoyed and also very child friendly I'm sorry I will not be staying there again. In addition they have really good breakfast as well. The lady that refills the breakfast trays were also very nice like I said early on the day shift staff is much nicer then evening with the exception of Ronnie. He was great! The only reason I rate this place as terrible one the bug and two I didn't rest do to the bug situation and the hairs and what appeared to be blood.
- Official Description (provided by the hotel):
- Parking fee $15.00 per night ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, HotelPower, Travelocity, Priceline, Hotwire, Orbitz, TripOnline SA, getaroom.com and Cancelon so you can book your Hyatt Place San Antonio/Riverwalk reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Hyatt Place San Antonio/Riverwalk Hotel San Antonio
- Amerisuites San Antonio
- Amerisuites Riverwalk San Antonio