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“San Antonio Special Stay” 5 of 5 bubbles
Review of BEST WESTERN PLUS San Antonio East Inn & Suites

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BEST WESTERN PLUS San Antonio East Inn & Suites
Ranked #40 of 353 Hotels in San Antonio
Certificate of Excellence
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“San Antonio Special Stay”
5 of 5 bubbles Reviewed June 22, 2014

We spent two wonderful and very busy days in San Antonio, Texas. The staff at this Best Western was fantastic. Elena helped in setting us up with a list of must see places. She printed out directions that were perfect. She was a shinning star in our book. Couldn't have been nicer.
We can't wait to come back and spend more time in this city. So much to see. The River Walk is a must and it was fun. Nighttime is the best.

  • Stayed June 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank 710dalek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rupesh P, General Manager at BEST WESTERN PLUS San Antonio East Inn & Suites, responded to this review, July 10, 2014
We are so happy to hear such kind words from you and that you had a wonderful two days here in San Antonio. Our staff, including Elena, were glad to be of assistance to you. We encourage all of our staff to treat everyone like they are our number one priority. It is really good to see all of our hard work has such an impact. Thank you. Come back soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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319 reviews from our community

Traveler rating
    218
    66
    22
    7
    6
See reviews for
104
66
23
90
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
Longview, Texas
Level Contributor
18 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed June 12, 2014 via mobile

What can I say I haven't already said. Great hotel. Great prices. And outstanding employes. Stay there a couple of times and they will be calling you by name. Wouldn't stay anywhere else when I'm there unless I just didn't have a choice. Thank you to all the staff. See ya next time.
Evan S

Stayed June 2014, traveled on business
Helpful?
Thank Evan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rupesh P, General Manager at BEST WESTERN PLUS San Antonio East Inn & Suites, responded to this review, July 19, 2014
We are always appreciative of your wonderful responses and always look forward to your stays. We hope to provide you with the best of services and hope that you will choose us to be your home away from home. We cannot thank you enough for all the kind words towards all of our staff. Have a wonderful summer and come back soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Arlington, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed June 4, 2014

My stay was all business, but the entire staff did a great job of making the stay extreamly pleasant. Rooms, pool, and lobby where very clean. They have a great breakfast, and the staff does great to keep it stocked. I travel that area every other week and now I have a place that is clean, safe, comfortable, and affordable.

Room Tip: I reccomend first floor close to the pool!!
See more room tips
  • Stayed May 2014, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Tim A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rupesh P, General Manager at BEST WESTERN PLUS San Antonio East Inn & Suites, responded to this review, July 19, 2014
Thank you for your great review. Whether you are here for business or pleasure, we try our hardest to impress everyone with the cleanliness and the comfort of all rooms and areas. We also strive for the best customer service. We are so glad to see you had a chance to try our free full hot breakfast. We look forward to your return.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tucson
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed May 27, 2014

If you want a good night's sleep for a reasonable price and EXCELLENT CUSTOMER SERVICE, this is a good pick. I was only stopping for the night, but a warm welcome, comfortable bed and endless coffee made for a pleasant stay. The weather was horrible so I did not use the pool or hot tub, but it looked clean and inviting. The is a variety of foods for breakfast IF you take it for what it is. I do not eat white flour, white sugar, or fat and/or sodium laden foods which means I usually bring my own food and hope there is something I can supplement with. Unfortunately, not here. I did eat a banana w/ my own cereal & FF milk as only whole & 2% is offered. Bananas & 2 anemic oranges were all the fruit; however, there was a variety of bread, bagels, muffins & biscuits, sausage, hash browns, waffles & sugar filled cereal & oatmeal that make most travelers happy.

  • Stayed May 2014, traveled solo
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank djbossTucson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rupesh P, General Manager at BEST WESTERN PLUS San Antonio East Inn & Suites, responded to this review, July 14, 2014
We thank you for your appreciation of our service to you and we are delighted that you had a comfortable stay. Sorry we were unable to meet your specific dietary requirements and for your account of the oranges. We do we aim to cater to the majority of guests and do our best to ensure only the freshest foods are served for breakfast. We are glad you enjoyed the 24 hour 100% Arabica coffee! We hope you can come back to enjoy the pool and hot tub!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Austin, Texas
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed May 26, 2014

Only issues was that mapquest had us going out of the way. Call the hotel for location Room was large,,,breakfast was great..staff very friendly..security cameras made one truly safe. We shall be back

  • Stayed May 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank 180williamc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rupesh P, General Manager at BEST WESTERN PLUS San Antonio East Inn & Suites, responded to this review, July 14, 2014
Thank you for your comments. Sorry to hear that you had a hard time finding our hotel. We would like to inform you that we are available 24 hours a day to aide in directions or any questions or concerns you may have at all. I was glad to see you found your room comfortable and the staff friendly. We are glad our security system made you feel more at ease. We look forward to your return!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Yoakum, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed May 9, 2014

I can't say enough about how friendly and accommodating the staff at this hotel is and how nice the facility is! My family gathers in San Antonio from time to time, and this is the place we choose to stay each time. The beds and pillows at this hotel are super comfortable, and the breakfast is delicious and plentiful. Also, every part of the place looks and feels clean, and my husband claims that I am a fanatic about that. I rarely find a hotel that meets my cleanliness standards.

  • Stayed May 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
1 Thank Cynthia M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rupesh P, General Manager at BEST WESTERN PLUS San Antonio East Inn & Suites, responded to this review, July 14, 2014
First I would like to say thank you for your feedback. All of our staff were so pleased to hear such compliments on their hard work, as well as the hotels’ accommodations. Our pillows and Simmons® Beautyrest® pillow-top beds are a big hit for a great stay. I am glad we were able to give you plenty of options for the full hot breakfast. Cleanliness standards and guest service are our main priorities together with our passion for success. We always welcome our guests back and look forward to seeing you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Smyrna, Tennessee
Level Contributor
3 reviews
5 of 5 bubbles Reviewed May 5, 2014

I traveled with a group of motorcycle riders and we wanted to stay near friends camping at the KOA. This motel was close and appeared to be ok so we made our reservations. But we were totally surprised at how nice it was even though it is in an industrial type area. The staff was so helpful and clearly wanted to make our stay as pleasant as possible. Security was never a concern for us or our bikes. Breakfast was good and an exceptional range of choices. The rooms were nice and the beds very comfortable. I'm so happy we stayed there and heard nothing but positive comments from the others in my group! Way to go BW+San Antonio East !

  • Stayed May 2014, traveled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank Grammie37167
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rupesh P, General Manager at BEST WESTERN PLUS San Antonio East Inn & Suites, responded to this review, July 10, 2014
Thank you for such a great review. We are so glad to see that you and your fellow riders had an enjoyable stay. Though it may appear to be in an industrial area, minutes away there are shops and restaurants parallel to the highway, conveniently behind our property. Our security system is a big hit with our guests. We do all we can to ensure our guest’s safety. We were happy to hear that you were taken care of by our wonderful staff. Before anyone leaves, we welcome everyone to enjoy our full hot breakfast. We look forward to your next ride through. Remember to see our Best Western Plus San Antonio East Inn & Suites FaceBook page for your group photos! See you next time!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS San Antonio East Inn & Suites

Property: BEST WESTERN PLUS San Antonio East Inn & Suites
Address: 8669 I-10 E, San Antonio, TX 78109
Phone Number:
Location: United States > Texas > San Antonio
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Best Value Hotel in San Antonio
#9 Business Hotel in San Antonio
#21 Family Hotel in San Antonio
#66 Romantic Hotel in San Antonio
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN PLUS San Antonio East Inn & Suites 2.5*
Number of rooms: 63
Reservation Options:
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Also Known As:
Best Western Plus San Antonio East Inn And Suites
Best Western Plus San Antonio East Hotel San Antonio

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