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Best Western Plus San Antonio East Inn & Suites
Ranked #35 of 356 Hotels in San Antonio
Certificate of Excellence
La Habra, CA,United States
Level 3 Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“nice”
Reviewed August 4, 2013

Good Free Breakfast. wonderful front desk especially since there was only 1 and he got bomb bard by 4 other people who were trying to get rooms. so make reservations before hand. they had no walk ins. The hot tub need to be hotter but was okay. The rooms were nice and worth the price. This hotel lived up to the best western hotels standards.

Room Tip: 2 queen room and a pull out couch! enough space for a dog and 4 adults.
See more room tips
  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Heather R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rupesh P, General Manager at Best Western Plus San Antonio East Inn & Suites, responded to this review, August 27, 2013
Thank you for your review and your compliments towards our front desk. Our free hot breakfast is desired by many of our guests with the large variety of items on offer. This hotel is frequently busy, so please call ahead on 210-661-8669 to book your room and let us know of any special requests, including pet designated rooms, jacuzzi or kitchen suites. We always do our best to accommodate your requests where possible. Our rooms are very spacious, comfortable and great to relax in! Next time, just ask Front Desk to check the hot tub is turned on, they will be more than happy to assist you! We hope you and your family had a fabulous time in San Antonio. See you again!
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346 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
Houston
1 review
Reviewed August 3, 2013

Wonderful place for people traveling with pets. Clean, comfortable, welcoming and they have great coffee! Swimming pool is clean, hallways well lit with clean carpets, nice breakfast buffet and accommodating staff.

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Jan M A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rupesh P, General Manager at Best Western Plus San Antonio East Inn & Suites, responded to this review, August 27, 2013
Thank you for your review. We know pets are part of the family for some, so we do have a limited number of pet rooms for a nominal fee. Cleanliness, guest comfort and excellence in service are very important to us at Best Western Plus San Antonio East. We serve 100% Arabica coffee which is available 24 hours a day for coffee lovers! We are glad that you were also able to enjoy the free hot breakfast and the outdoor swimming pool with a hot tub. We hope you will come back and see us again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 28, 2013

This is a great hotel, the staff was wonderful & helpful. Breakfast was great & hot. Be sure and get down for breakfast before 8:30, it's over at 9:30. We traveled from Beaumont to go to Fiesta Tx. and the drive is about 30 miles from the hotel. But i was very impressed with the over all look of the hotel. GREAT TIME

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mbabineaux
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rupesh P, General Manager at Best Western Plus San Antonio East Inn & Suites, responded to this review, August 27, 2013
Thank you for your review. We are delighted that you found this to be a great hotel with wonderful helpful staff. Breakfast is an important meal of the day, so don’t miss out! We currently have a variety of hot items including sausage patties, links, kolaches, egg patties, hash browns, hot gravy, fresh hot Texas-shaped waffles and other items such as fruit, yogurts, bagels and pastries. Six Flags Fiesta Texas is easy to travel to on Interstate 10 within 30 minutes and SeaWorld within 20 minutes. Next time ask about discounted tickets for these theme parks! We hope to see you again.
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Fort Pierce, United States
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 26, 2013

Excellent hotel for value, breakfast, amenities, friendliness and courtesy of staff. Rooms are great, there is no scenic view, it is much more about value and location. Highly recommend Best Western Inn & Suites in San Antonio.

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank Charles S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rupesh P, General Manager at Best Western Plus San Antonio East Inn & Suites, responded to this review, August 27, 2013
Thank you very much for your review. We are thrilled to hear that you find us to be excellent in many aspects. Staff friendliness and courtesy are definitely factors that we take pride in. We understand it is difficult for guests to be away from their homes and families when travelling on business, so we make it our priority to be hospitable and accommodating. It is a pleasure to have you stay with us. Thank you for recommending us highly.
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San Diego, California
1 review
Reviewed July 25, 2013

2nd year in a row great place to stay and fabulos staff. Friendly staff, clean, relaxing facility off of the 10 interstate. Call ahead because it is always full, should tell you something. Close to several restraunts, Texas Pride BBQ if you like barbeque. I left behind a personal item, I received a call; was to far to return, Judith went over and beyond to coordinated my item be shipped to my home in California. I'll stay there again without a doubt. Safe Travels.

Prowrap

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Keoki K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bryan, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 24, 2013

The hotel staff was the worse I've ever experienced. Every time we stepped out the elevator they asked for our name, room number, where we were going. We stayed two nights and our room was not cleaned ( trash was not taken out) we did not receive clean towels we had to ask someone for towels. I travel all the time and will never stay or recommend this hotel again!

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank Sabina S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rupesh P, General Manager at Best Western Plus San Antonio East Inn & Suites, responded to this review, August 2, 2013
I apologize sincerely if you felt like you were being questioned. Part of our staff's training is to ensure the safety and security of all of the guest in the hotel. On this occasion we had a discrepancy with the reservation as we had received it for two adults and two children, and there were seen to be three adults and four children staying in the room. We do have to ask for accurate information due to fire safety guidelines and the guest service associate had to ensure who would be staying in the room. We did also have to charge an extra $10.00 for the extra adult in the room as the reservation came through for only 2 adults and the extra charge was not reflected.

I am sorry that you also had issues with the housekeeping on the day that you stayed over. I have looked into this matter and spoken to the housekeeper who cleaned your room, as well as read the housekeeping and front desk log for the morning you extended with us. It shows that you had a late check out at 3:00 p.m. but then decided to extend for the night and the housekeeping list shows that you only asked for towels to be exchanged from your room. Normally we only have extended check outs until 1:00 p.m. but we do try to be as flexible as we can as I know that plans can change. We thought that your room was still due to check out so the housekeeper moved on to her stay-over rooms so you would have as much undisturbed time as possible in the room. The housekeeper with your room on her list left at 3:00 p.m. unfortunately and the message for your extension and to receive only towels may have not been relayed. I do apologize for this miss-communication and assure you that all of our staff have been properly refreshed on these procedures.

I do hope that, if you return to visit San Antonio or are just passing through on your travels, you consider our hotel to accommodate you again. Pleasing our guests is our main concern and I hope the rest of your stay with us was to your liking.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
Reviewed July 20, 2013

Our truck had to go into the shop across the street and we were in need of a room at the last minute. With only a suite left available, they negotiated the price, gave us a ride to the store and even held the room for several days in anticipation of our needing it further, which we were did. The service was outstanding!

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank toadtwo123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Best Western Plus San Antonio East Inn & Suites

Property: Best Western Plus San Antonio East Inn & Suites
Address: 8669 I-10 E, San Antonio, TX 78109
Phone Number:
Location: United States > Texas > San Antonio
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Best Value Hotel in San Antonio
#9 Business Hotel in San Antonio
#21 Family Hotel in San Antonio
#66 Romantic Hotel in San Antonio
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Best Western Plus San Antonio East Inn & Suites 2.5*
Number of rooms: 63
Reservation Options:
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Also Known As:
Best Western Plus San Antonio East Hotel San Antonio
Best Western Plus San Antonio East Inn And Suites

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