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“Terrible Expereience”

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Candlewood Suites - San Antonio NW Medical Center
Ranked #238 of 355 Hotels in San Antonio
Midwesterner
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Terrible Expereience”
Reviewed February 18, 2007

I am a Platinimun Holiday Inn (Priority Club) member so I used some points to start a vacation stay in San Antonio--I thought CS might be a decent step up from a HI Express--boy was I wrong! Got in late at night and was put in a very small smelly, smokey and dingy room. My wife refused to stay here so at 10pm we were out looking for a hotel--ended up at a Marriott down the street. I thought that being associated with the HI name was a hedge against flophouses but my advice is stay away from CS hotels--at least in San Antonio.

  • Liked — Nothing good about this place
  • Disliked — everything
  • Stayed February 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Cleanliness
    • Service
Helpful?
2 Thank forensicsleuth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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67 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • Japanese first
  • Spanish first
  • Any
English first
Austin, Texas
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed July 26, 2005

Never having stayed at a Candlewood Suites, I was disappointed. There was no one on duty after 11:00 pm when we arrived, except a security guard in the parking lot. Admittedly, I dislike staying in hotels where no staff is on hand during the night. When a hotel uses "suite" in their name, I think of something more expansive and comfortable than the room we encountered. For the money, I would not stay here again but would look to the nearby AmeriSuites, which is comparatively priced yet offers more space and amenities.

  • Stayed July 2005, traveled on business
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Zoe-la
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chicago, Illinois
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed February 28, 2005

Average room size with no extra seating area. Because a stove, micro wave and refridgerator are put into a room does not qualify a room to be called a suite.

I think at the time of making the reservations it should be explained that room service is once a week and to get fresh towels or linens the used items must be taken to front desk for an exchange.

There are better choices for the money.

Helpful?
4 Thank hapnats
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 6 Contributor
89 reviews
76 hotel reviews
common_n_hotel_reviews_1bd8 511 helpful votes
Reviewed February 25, 2003

After fleeing from the dreadful conditions at the Clarion Inn and Suites on loop 1604, the Candlewood Suites are like a lil' piece of heaven. The desk clerk cut me a deal over the phone, so I suggest trying that to get a better deal for an extended stay. The one bedroom is especially roomy and nicely accomodates my husband and I who are currently trapped inside by an icestorm (what great weather for a vacation eh?). The free videos at the front desk help as well, as do the free use of the washers and dryers. As a Road Warrioress Supreme, I find The Candlewood Suites fills in the mid range priced missing link between the lower end, construction worker filled extended stays such as Extended StayAmerica and StudioPlus, and the almost unaffordable real comfy places like Residence Inn and Homewood Suites. I love em!

Helpful?
5 Thank coando
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Candlewood Suites - San Antonio NW Medical Center

Property: Candlewood Suites - San Antonio NW Medical Center
Address: 9350 W Interstate 10, San Antonio, TX 78230-3169
Phone Number:
Location: United States > Texas > San Antonio > Northwest Side
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #238 of 355 Hotels in San Antonio
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Candlewood Suites - San Antonio NW Medical Center 2.5*
Number of rooms: 112
Official Description (provided by the hotel):
Welcome to San Antonio Come and see how we celebrate spring with Fiesta, Fiesta, Fiesta! , a citywide cultural celebration. Aside from being home to the Alamo and the San Antonio Riverwalk, we are also home to the San Antonio Spurs, the Majestic and IMAX Theater, Sea World, Fiesta Texas as well as many institutions of higher education including UTSA and Trinity University. From the moment you enter the Candlewood Suites hotel you will feel right at home. Whether your visit brings you to us for business or pleasure, one night or an extended stay, the Candlewood Suites is ready to serve you. Our rooms are cozy and convenient because we put the amenities where they really count: in your room. It's the ultimate suite for every traveler. Each suite has a fully equipped kitchen complete with microwave and full size refrigerator. Work efficiently at your executive desk with two phone lines and surf the net with our free high speed internet access. Relax in the overstuffed recliner while you enjoy the CD player and DVD/VCR. Borrow your favorites from our free video and book library or work off some stress in our fitness center or our outdoor pool. Our Candlewood Cupboard offers meals, snacks and sundry items at value prices and our complimentary washers and dryers will keep you looking your best. The Candlewood Suites hotel is located on the Northwest side of town near USAA, Lackland Air Force Base, and the Medical Center. ... more   less 
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Also Known As:
Candlewood Suites - San Antonio Hotel San Antonio
Candlewood San Antonio
San Antonio Candlewood Suites

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