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20 - 25 of 73 reviews
Reviewed September 16, 2014

We stayed here in July in the King 1 bedroom suite when we visited Seaworld, I must say I wasn't sure what to expect. It was a pretty nice hotel and we loved the fact there was a sleeper couch for the little ones and a door to close us off from all the noise they were making lol. I would definitely stay here again. The only negative was that we got in after 12am and they had given our original non smoking room away, but luckily they were able to get us in the same type of room, just in the smoking section.

  • Stayed: July 2014, traveled with family
    • Location
    • Sleep Quality
    • Service
2  Thank SweetLittleTravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angie A, General Manager at Candlewood Suites - San Antonio NW Medical Center, responded to this reviewResponded December 22, 2014

We thank you so much for your kind words about our property. We strive to provide great service and comfort for our guest and appreciate when our guest are happy with their stays. Thank you again for your input.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 23, 2014

Let me firstly say that the staff at this hotel were simply amazing, very friendly and attentive to their guests (especially Matthew), they went out of their way to make all the guests feel very welcome.

However, unfortunately I can't say anything nice about the hotel itself, the entrance to the hotel property is not well advertised, you're more likely to see the U-Haul facility sign first before seeing the entrance to the hotel property, once inside the property grounds, there are no signs to show you where the main lobby is, you'll probably drive around the property before you figure out just where you need to check-in.

The carpets in the hallway as well as in the rooms are worn out and dirty, the exit stairways are also the same, with the addition of lot's of dead bugs like crickets lying around. the rooms itself were smaller than previous Candlewood's I have stayed at, the bedding, linen and towels were clean, the room itself was clean but I did find some uncleaned areas around the room.

The pool area was great, it was a large pool with 5ft deep end so that made the stay a little more pleasant, if it wasn't for the friendly staff, I would have rated this hotel even worse than I did. Unfortunately I won't be staying here again if I can help it.

  • Stayed: June 2014, traveled with family
    • Value
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1  Thank jbsjp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angie A, Manager at Candlewood Suites - San Antonio NW Medical Center, responded to this reviewResponded June 25, 2014

Thank you for taking the time to write this review. We are very happy that you were pleased with the customer service you received during your stay. We apologize that the condition of the hotel did not meet your expectations on this occasion. Rest assured that we take all comments and suggestions to heart so that we can improve and provide the exceptional service that our guests expect and deserve. Thank you, again.

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Reviewed May 29, 2014

The room is super small for a suite. We stayed at candlewood other locations with 2 queen beds in the room. but this one only has 1 queen. they don't have rollaway bed or a couch. My 7 year old had to sleep on the floor.

Everything is old in the room. The bed made a lot of noise and pillows were not comfortable. The worst was the AC unit. It made very LOUD noise, none of us could sleep at all. it was like there was a freight train all night long. if a 7 year could not sleep after a long day in Seaworld, what does it tell you?

we orginally booked for 2 night. we had to cancel the 2nd night. that's how bad it was.

  • Stayed: May 2014, traveled with family
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Thank Grace B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angie A, Manager at Candlewood Suites - San Antonio NW Medical Center, responded to this reviewResponded June 4, 2014

Thank you very much for taking the time to share your thoughts and comments regarding your stay with us. We always try our best to ensure we meet our guests needs & expectations and on this occasion we apologize for your disappointment. Rest assured that we take all comments and suggestions to heart so that we can improve and provide the exceptional service that our guests expect and deserve.

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Reviewed April 14, 2014

It is a nice Candlewood Suites. The usual extended stay hotel. Don't look for many amenities. Very friendly and helpful staff. You get what you pay for; good value for the dollar. A little hard to find. Set back off off a frontage road. But worth looking for

  • Stayed: March 2014, traveled on business
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Thank svargasi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angie A, General Manager at Candlewood Suites - San Antonio NW Medical Center, responded to this reviewResponded April 15, 2014

We thank you so much for your kind words about our property. We strive to provide great service and comfort for our guest and appreciate when our guest are happy with their stays. Thank you again for you input.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 19, 2014

Everything was fine at this Candlewood. The staff was helpful and friendly, they gave us a map and tips for sightseeing. Our room was clean, but only had one chair which was a bit strange since it usually has two chairs in the kitchen/office area as well as a lounge chair. We were able to borrow a chair from the laundry/coffee area. It is nice that they have free laundry facilities. I'd stay here again.

  • Stayed: February 2014, traveled on business
    • Value
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Thank J W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angie A, General Manager at Candlewood Suites - San Antonio NW Medical Center, responded to this reviewResponded February 20, 2014

Thank you for the nice review! Guest satisfaction is our top priority and I am glad to see that we were able to meet your expectations. We hope to see you again, soon!

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