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“A place to sleep, not much more”

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Candlewood Suites - San Antonio NW Medical Center
Ranked #223 of 357 Hotels in San Antonio
Reviewed May 5, 2013

Rooms about $70-$90.

Cons: ONLY ONE FULL SIZE BED PER ROoM. Internet worse than McDonalds. Might as well go to McD that is down the street. Hotel does not even have a T1 Internet service. Hotel wifi internet gets 240kbps compared to 8422kbps that my Verizon 4G LTE gets. Will not clean your room unless you been there a week. You can get towels from cleaning personnel. elevator takes forever to open doors. Chairs in room are peeling on floor and on you.

Pros: quiet, nice wading pool, almost full kitchen, DVD/VCR in room, big tub, ac works good in most rooms(with drapes closed, plenty parking(was not worried about veh), Full free laundry if you buy their wash products about $3 a was (4 washer and driers), Fitness room.

Guess Internet and room cleaning were worst part. But are high on list of mandatory things. This is an adult hotel or just a place to shower and sleep.

Room Tip: All full size beds. only one small side of building faces highway.
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  • Stayed: April 2013, traveled with family
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2  Thank Joe B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angie A, General Manager at Candlewood Suites - San Antonio NW Medical Center, responded to this reviewResponded May 7, 2013

Thank you for comments regarding your experience with the Candlewood Suites San Antonio. We greatly appreciate you taking the time to bring this matter to our attention and apologize for any inconvenience you experienced during your stay. We do have plans to upgrade our internet this year, which will drastically increase the speed.
It is IHG's goal to consistently provide superior service and accommodations and your comments are very important to us. The feedback we receive from our valued guests, like you, enables us to target problem areas, and take the necessary actions to ensure similar situations can be avoided in the future.

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28 - 34 of 69 reviews

Reviewed April 21, 2013

We nearly always choose Candlewood Suites when we travel. We like the amenities, and in fact, we stayed at this property several years ago on our honeymoon! We chose to stay at this location again for our most recent trip to San Antonio because of the price and because it has been recently renovated.

Well....we had booked a studio suite and we had just gotten checked in and unpacked when we discovered that our toilet was not flushing. My husband called the front desk and was told, "We have a plunger down here. You can come get it." (really?)

So he went and got the plunger, came back, and guess what? Overflow! Now water was everywhere. He called back to the front desk and their only real concern was whether or not the people below us would be disturbed by the water. (really?) We requested another room and ended up with a free upgrade to a one-bedroom suite.

Normally this would have ended any problems, but then the front desk said, "Oh, take the plunger with you in case you need it again." Then, the plates in our cupboard had dried up food stuck to them. Gross.

These were just some of the problems that could have been easily remedied. It just seemed like less care was taken with this property than other Candlewoods we have visited. Yes, there is a smoke smell in the hallways. Only part of the 4th floor is smoking (rest of hotel is non-smoking) but that part of the 4th floor really permeates through the rest of the floor. There are also no fans in the bathrooms, so it stays pretty damp in there long after a shower.

There are much better Candlewoods out there than this one.

Room Tip: Don't choose the 4th floor unless you smoke.
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  • Stayed: April 2013, traveled as a couple
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1  Thank StandnGod
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angie A, General Manager at Candlewood Suites - San Antonio NW Medical Center, responded to this reviewResponded April 30, 2013

We take all of our guest concerns seriously as we strive to be one of the top hotels in San Antonio. I apologize for the issues that you dealt with during your stay and hope to have you back as a guest again one day in order to prove that this type of service is not consistent in our hotel. We appreciate your feedback and will address these issues.
Thank you!

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Reviewed April 19, 2013

I came here for a medical procedure and needed to rest. Even though it's off the highway (IH-10) it's very quiet. Hotel is nearly full and I can't hear the people above me.
About 10 minutes after I checked in, I got a call from Front Desk to see if room was satisfactory. In all my years of travel I've never received a call like this. Nice touch!
Rooms have been re-modeled and are nice. Full size fridge with ice-maker, microwave, and even a dishwasher. A 2 burner stove too.
Bring your DVD's to watch your favorite movie, that's what I did. Nice big TV to watch.
A very comfortable bed; I like that dogs are welcomed here. That's nice for people with pets or travelers moving.
The only drawback is no maid service or breakfast.
Highly recommended this hotel; wonderful Front Desk staff. Will definately come back!

Room Tip: Ask for a higher room, although 4th floor is all smoking..people still smoke? :)
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  • Stayed: April 2013, traveled solo
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1  Thank tahoequeen21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angie A, General Manager at Candlewood Suites - San Antonio NW Medical Center, responded to this reviewResponded April 30, 2013

We thank you so much for your kind words about our property. We strive to provide great service and comfort for our guest and appreciate when our guest are completely happy with their stays. Thank you again for you input.

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Reviewed April 4, 2013

the rooms are nice, the staff in the morning are also very nice. Unfortunately as with many long term places the people who stay are usually construction workers. We got the room via priceline bid - and as mentioned the room is modern, very clean but the hallways reek of smoke and it permiates into the room.

Room Tip: If you are a smoker - you will feel right at home. If you have asthma or any allergies, please stay...
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  • Stayed: March 2013, traveled with family
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Thank Lawsut
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angie A, General Manager at Candlewood Suites - San Antonio NW Medical Center, responded to this reviewResponded April 14, 2013

Thank you for your comments. We are glad that you liked the room and our staff during your stay with us and do apologize for the smoke smell in the halls. We strive to aim higher and will use your comments to make us better. Thank you again.

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Reviewed March 19, 2013

We stayed here in 2010 so we knew exactly what to expect. Happily, our expectations were surpassed as there were renovations since then. It's a great hotel, excellent location - close to the highway, shopping and great restaurants - and great value. The front desk staff, especially Hope, are cheerful, friendly and helpful. If we ever come back to San Antonio, and I hope we do, we most certainly would stay here again.

Room Tip: I think next time I would ask for top floor so you don't have anyone walking above you.
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  • Stayed: March 2013, traveled as a couple
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Thank Bluenose1957
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angie A, General Manager at Candlewood Suites - San Antonio NW Medical Center, responded to this reviewResponded April 2, 2013

Thank you, for the great review and returning to our hotel. Guest satisfaction is our top priority and I am glad to see that we were able to exceed your expectations. I will definitely share this review with the Hope and we hope to see on your 3rd visit to San Antonio!

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Reviewed February 28, 2013

We used our Priority Club points to stay in this place. Dirty, beds were hard, pillows smelled like the room did. Furniture was torn and trashy, control panel in elevator was hanging by a wire, bathtub would not hold water, wake up call was 40 minutes late, no breakfast and poor guy at desk could not get the printer to work to print a receipt.... we stayed one night and left!
I stil believe they put folks in the dump room when you use your Reward nights....

Room Tip: Dont stay here!
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  • Stayed: February 2013, traveled on business
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1  Thank Jerry C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angie A, General Manager at Candlewood Suites - San Antonio NW Medical Center, responded to this reviewResponded March 12, 2013

We take all of our guest concerns seriously as we strive to be one of the top hotels in San Antonio. I apologize for the issues that you dealt with during your stay and hope to have you back as a guest again one day in order to prove that this type of service is not consistent in our hotel. We appreciate your feedback and will address these issues.
Thank you!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 18, 2013

The hotel was recommended to us because its location near the medical service. The hotel is really great for the price and very close to shopping areas.

One good thing in candlewwod is the fully equipped kitchen.

Free internet (not so fast), free laundry facility and good housekeeping service.

Front desk employee are NOT friendly.

  • Stayed: February 2013, traveled with family
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1  Thank shifaajeddah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angie A, General Manager at Candlewood Suites - San Antonio NW Medical Center, responded to this reviewResponded March 12, 2013

Thank you for the nice review! Guest satisfaction is our top priority and I am glad to see that we were able to meet your expectations. We hope to see you again, soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Candlewood Suites - San Antonio NW Medical Center

Address: 9350 W Interstate 10, San Antonio, TX 78230-3169
Phone Number:
Location: United States > Texas > San Antonio > Northwest Side
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #223 of 357 Hotels in San Antonio
Price Range: $63 - $135 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Candlewood Suites - San Antonio NW Medical Center 2.5*
Number of rooms: 112
Official Description (provided by the hotel):
Welcome to San Antonio Come and see how we celebrate spring with Fiesta, Fiesta, Fiesta! , a citywide cultural celebration. Aside from being home to the Alamo and the San Antonio Riverwalk, we are also home to the San Antonio Spurs, the Majestic and IMAX Theater, Sea World, Fiesta Texas as well as many institutions of higher education including UTSA and Trinity University. From the moment you enter the Candlewood Suites hotel you will feel right at home. Whether your visit brings you to us for business or pleasure, one night or an extended stay, the Candlewood Suites is ready to serve you. Our rooms are cozy and convenient because we put the amenities where they really count: in your room. It's the ultimate suite for every traveler. Each suite has a fully equipped kitchen complete with microwave and full size refrigerator. Work efficiently at your executive desk with two phone lines and surf the net with our free high speed internet access. Relax in the overstuffed recliner while you enjoy the CD player and DVD/VCR. Borrow your favorites from our free video and book library or work off some stress in our fitness center or our outdoor pool. Our Candlewood Cupboard offers meals, snacks and sundry items at value prices and our complimentary washers and dryers will keep you looking your best. The Candlewood Suites hotel is located on the Northwest side of town near USAA, Lackland Air Force Base, and the Medical Center. ... more   less 
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Also Known As:
Candlewood Suites - San Antonio Hotel San Antonio
Candlewood San Antonio
San Antonio Candlewood Suites

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