We have stayed here at least 6 times and love the location, rooms, desk staff, and even are ok with the valet parking.
Was disappointed this time that we arrived at 3:15 (VIP) and room wasn't ready until 4:00.
Biggest mistake was agreeing to members service (sales) to come up the next morning. I hate that they act like they don't know that we are VIP and own 1,000,000 points. I hate that they don't understand why we purchased where we did and can show us how to make better use of our points. I hate that they don't understand why we wouldn't want to leave each of our children 1,000,000 points. I hate they don't take "were not interested in buying anything".
We were only in town 2 nights, didn't want to spend time with them. We had reservations in Oct, Nov and Dec at other Wyndam properties for longer period of times. we could get info then. They finally agreed to leave but asked us to stop by in afternoon and they would have inform on new things within Wyndam we could take with us. 4 pm was the time given.
We did come back around that time due to rain threatening and ran into one of the reps. He acted surprised to see us and said he would get the stuff promised from the other guy. He comes back and says that guy left and the stuff is locked in his office. Tried to get us to agree to delay leaving in am. When that didn't work, acted like he was going to see if he could put something together and he left. When he returned, empty handed, he just shrugged his shoulders and said nothing was available. ????? Can't believe we allowed them to again waste our time!!!
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- Also Known As:
- Wyndham La Cascada Hotel San Antonio
- Wyndham San Antonio