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“Weekend getaway gone bad”
Review of Wyndham La Cascada

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Wyndham La Cascada
Certificate of Excellence
GreenLeadersSilver level
Reviewed September 8, 2013

After checking in to a very nice resort with what seemed like over the top friendly staff, we enjoyed an enjoyable evening riding by river taxi to great little Mexican restaurant. However the next morning we get a call at 8 am begging us to come down for a 15 minute quality survey. After declining that and the promised meal discount certificates I later asked to speak to the manager. A security guard shows up along with the manager and the guy that called me. I politely complained and requested that we do not receive a similar call the next morning. Sheesh. Feeling seriously put off and pressured.

Room Tip: Our room is on the sixth floor near the pool so we did not have to ride the elevator to go to the po...
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  • Stayed: September 2013, traveled as a couple
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4  Thank clarkems
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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173 - 179 of 246 reviews

Reviewed August 26, 2013

We stayed at this location as part of a couple's anniversary getaway from NC. Though it's not "smack dab" in the middle of downtown San Antonio, I loved the location and it's a quick 5 - 10 minute walk to some of the tourists spots, depending on where you are going. At the most, it may take 20 minutes to walk to a particular location but then, I do enjoy walking as one of the best modes to explore a lively downtown area like SA. The hotel is overall very nice and updated and the lobby area is open and welcoming. I stayed in the 1BRM deluxe and the room was very nice and spacious for a couple, loved the french windows flair, and the 3-side balcony allowed for privacy; the appliances are slightly outdated ie they are basic white instead of the black or stainless steel that I was expecting, given that this hotel is fairly new; gym area was somewhat small but the equipment was new and in great working condition; enjoyed the daily craft vendors in the lobby - nice touch! Loved the 6th floor outdoor, rooftop pool area but it closes early at 10pm - it would be nice if it stayed open until 11pm. The hotel provides a shuttle to the major tourist areas but it ends by 5pm but it would be nice if it stayed available until at least 9pm; hotel requires valet parking but street parking via meters is available and it's free at 6pm, especially on the side streets; I used valet parking (1) night and then switched to street parking - I'd rather spend my money on shopping! Overall, my only slight disappointment is that I asked for a high floor when I booked the room 30 - 45 days in advance and again 3-days before my arrival but didn't get it; I do believe the best rooms went to the timeshare sales visitors. I had a decent city view from my room but of course, there's nothing like a city view from the top floor. Also, the hotel could offer more discounts to various attractions, especially for owners, not just for restaurants. One last thing, the hotel sits along the Riverwalk, with access directly behind the hotel - loved it! Enjoy your stay and I would definitely stay again.

Room Tip: Ask for a top floor facing the city! Can save money from valet parking by parking on the side street...
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  • Stayed: August 2013, traveled as a couple
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3  Thank babylovenc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 1, 2013

We are Wyndham vacation owners and have stayed at many of their resorts. We have no complaint with the room we had at La Cascada. We did think the valet fee was a bit silly in light of other free parking spaces available but it was a minor matter. The resort is not on the Riverwalk per se, and you do have to walk several blocks to the restaurants and attractions. There is a shuttle but check out the times it runs when you arrive and the last return. We used it, and the driver was pleasant.

The real issue was with the sales rep. He appeared in our room about a half hour after we arrived while we were trying to relax and wanted to set up a time to meet. We were only in San Antonio for two days and we told him we wanted to do a lot of sightseeing. After much pressure, we told him we would return the next day at 5 PM and meet him but we didn't want to ruin his day. The next day, he called us on my cell phone while we were on a tour and asked if we could return sooner. Annoyance no. 2 from him. We did make the meeting but he would not begin until my husband was there as well. My husband was not interested. (We are already gold members and told him we were not interested in buying more points and we also told him we had an only child and weren't interested in the plan to deal with multiple heirs.) The sales rep then told us we had points expiring which we knew was not true. We had talked to our gold rep and she explained why some points showed up as expiring when in fact they did not. The sales rep at La Cascad would not believe us. He was rude, pushy and quite frankly did RUIN our vacation at that point. We bought into Wyndham to have some fun, not to be harassed. If you are an owner and don't want another sales pitch be firm from the start and say "no I will NOT meet with you on this stay.

  • Stayed: February 2013, traveled as a couple
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15  Thank Torte_Sue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 28, 2013

My family and/or I have stayed here at least a dozen or more times over the last 2 or 3 years. We really enjoy it and have not had any complaints. I would definitely recommend it.

I've stayed at 6 or 7 different hotels on the Riverwalk and La Cascada is my favorite hotel. The rooms are very nice and spacious. More so than the hotels that are right on the Riverwalk as space is a premium and the rooms in those hotels seem to be smaller. This hotel is on the river but not on the busy, touristy part of the Riverwalk. You have to walk about 2 blocks to get to the main Riverwalk. Not something that has ever bothered us but if you want a room overlooking the Riverwalk and want to stay right in the middle of everything, you might look into another hotel.

  • Stayed: April 2013, traveled with family
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3  Thank lucky_3_17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 8, 2013

My husband and I stayed here with our two boys (ages 11 & 6) and I can't say enough about this place!.We are very picky about where we stay on vacation and we loved this place! My kids did not want to leave! We had a 1 bedroom with a sleeper sofa and it was plenty of room. We were welcomed by staff and the room was very clean. We did have an issue with toilet seat loose and within 15 minutes of reporting it we had maintenance knocking on our door to fix the problem. We called for change of towels and again less than 15 minutes later we had fresh towels. We were only 2 blocks from Riverwalk and a few more from the Alamo. This place earned 5 stars from us. We loved it so much my husband and I are going back in 3 weeks without the kids!!!

Room Tip: I would ask for a room 3 floors or above and away from bldg. next door and away from dumpsters. I he...
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  • Stayed: July 2013, traveled with family
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4  Thank Sandra G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 21, 2013 via mobile

A nice place to stay which is close to the Riverwalk and all that goes on there. Spacious well designed suites which make staying a pleasure. Not sure why they insist on valet parking. No restaurant on site but close by.

  • Stayed: May 2013
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3  Thank Lengwhite
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 7, 2013

My wife and I really enjoyed our stay at La Cascada. The room was large with a lot of open space so we didn't feel cramped. Loved the big jacuzzi tub. The room has everything you need for a good stay. There's an outdoor heated pool and hot tub on the 6th floor which offers great views of the area.
The hotel is located with in walking distance of the Riverwalk and many other restaurants. A branch of the river runs behind the property. Wyndham offers a shuttle to El Mercado/ Mi Tiera, Riverwalk, The Alamo and several other places.
The staff was very helpful and friendly. The concierge helped us with special offers and answered any questions we had. Overall good experience.

  • Stayed: May 2013, traveled as a couple
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3  Thank BigBear1977
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Wyndham La Cascada

Address: 226 Dwyer Ave, San Antonio, TX 78204-1005
Phone Number:
Location: United States > Texas > San Antonio > East Side
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 25 Specialty Lodging in San Antonio
Price Range: $147 - $280 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Wyndham La Cascada 4*
Number of rooms: 97
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Also Known As:
Wyndham La Cascada Hotel San Antonio
Wyndham San Antonio

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