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“Country Inns San Antonio very good”

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Hilton Garden Inn San Antonio Airport South
Ranked #48 of 354 Hotels in San Antonio
Certificate of Excellence
Georgetown, Texas
Level Contributor
85 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
“Country Inns San Antonio very good”
Reviewed February 22, 2012

This Country Inns is not the typical architecture and is very sleek and modern. The rooms and furnishings are excellent and the hotel is very comfortable. Well worth the price.

  • Stayed February 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank DWoerner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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557 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (64)
Date | Rating
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English first
Austin, TX / Las Vegas, NV
Level Contributor
66 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 260 helpful votes
Reviewed February 9, 2012

I'm just going to break it down piece by piece...

Arriving at the hotel: The hotel entrance is kinda weird. You can only enter from the side street. There is a huge empty parking lot on Broadway. I pulled into this parking lot because it looks like it goes right up to the front doors of the hotel. Wrong. You have to turn onto Gulfmart Street then take a left into the actual hotel parking. You can park in the huge parking lot since it's just a few steps from the entrance, but it's not the hotel's, so there were some construction vehicles parked in there. Either way, your preference.

Check-In: This was great (at first). A gentleman welcomed me and asked my name, etc.. I handed him the hotel's paperwork to verify that the card to be charged was not mine personally, but a corporate company card. He took it, all was good, and I got my key. 5 minutes into walking into my room, the room phone rang and it was the front desk telling me that my corporate card declined and I needed to come back to the front desk. I'm not sure how other company cards are, but usually the limits are high enough to charge a room to. I went back downstairs and a female at the front desk informed that it was declined and they needed another card. (Did I mention she was too busy to help me at first because she was talking to her son standing at her desk?) Especially with the way she said it as if I was someone off the street trying to scam the hotel. I was so embarrassed, especially since there were other guests standing there watching. Extremely annoyed and embarrassed, I told her I was going to go back to my room and get another card. While I was going to my room, one of my co-workers were trying to order from the bar and the bartender informed them that the credit card machines are working properly so he needed to pay cash. Really?!?! Your credit card machine wasn't working?!?! So basically the female on duty that embarrassed me in front of other people regarding my "declined" credit card, was wrong! How the hell does a bartender know the credit card machine isn't working but the front desk clerk doesn't?? Normally they would know before anyone else. At the end the room was charged. So all this unnecessary drama left me aggravated, embarrassed, and a sour taste towards the hotel service.

Room: The room was great! The bathroom has the designer sinks, amenities, hair dryer, etc.. There is a mini living room area with a love seat, ottoman, chair, and a flat screen on the wall. Next to the tv is a nice sized desk with a hard-wire internet access (although they give you a wifi password as well). (If you have an iphone, after you go to general settings to choose the hotel's wifi, you have to go to "safari" and log-in there with the hotel's username & password in order to get wifi on your phone.) There was a full length framed mirror, which was a nice addition. In front of the desk was a frosted window-type opening that you can open and close. I'm assuming that is for when someone is sleeping while another person is at the desk working??? On the other side of the window is the bed, small closet with a safe (in the wall), dresser with a flat screen tv, night stands, and a bench. There was also a console with a mini-fridge and microwave. Make sure you turn the fridge's settings when you put your stuff in there. I thought it was already on, so later when I go to get a drink, it was all warm. On top is a mini coffee maker with coffee, tea, etc..

Continental Breakfast: A great addition to staying here is the free breakfast. There were eggs, bacon, potatoes, bagels, mini-muffins, oatmeal, cold cereal, canned fruit, toast, and a belgian waffle maker. Plus apple, cranberry, and orange juice.

Bar: Bar drinks were good. Little pricey, but you expect that with a hotel bar.

So all and all I liked the hotel. I give it 4 stars only because of the drama during check-in.

  • Stayed February 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SinCityJenn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CountryInn_78217, General Manager at Hilton Garden Inn San Antonio Airport South, responded to this review, February 13, 2012
Thank you for taking the time to review our hotel. Please accept our sincere apologies if in any way we made you feel uncomfortable. Although there are policies and procedures we must follow, there is no excuse for making you feel inadequate. Once again we apololgize and thank you for your kind comments.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
US
Level Contributor
44 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed February 8, 2012

I used the Country Inn & Suites for a board meeting in January. They had several meeting rooms that fit our need, and we wound up in the Crockett/Travis Room. It was a room that could be split in two, so there was a couple screens for our AV to choose from. We had 16 people for the meeting in a u-shape and fit comfortably. We needed extra tables for our snacks and catered lunches and they were brought in very quickly. The hotel does not offer any food service to meeting rooms, so we were able to bring in our own food. Everyone was very helpful and friendly. The hotel is very clean and modern, although the surrounding ground lots and business are not as nice. Look beyond this and you'll have a great visit. P.S. it's right near the airport, so location is convenient too.

  • Stayed January 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Stephany H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Florence, Oregon
Level Contributor
143 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed February 7, 2012

They sent the hotel van to lead me to the car rental return and then brought me back to the hotel. The hotel appeared to be new and everything was as it should be.

  • Stayed February 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gary H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ripon, Wisconsin
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed February 6, 2012

Wasn't sure about the hotel by the airport and highway but it was great - the bed was SO comfortable - best night of sleep I have had in a long time. didn't hear the highway or the planes in the room. Close and convenient and friendly. Also great hot breakfast choices - better than others I've stayed at. Easy on/off highway, McDonalds close by for quick refreshment before heading out on the road.

Room Tip: We asked what would be quietest and were told an upper floor, but we choose to be on the first floor...
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  • Stayed February 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Penny913
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed January 30, 2012

This was a great hotel. I kept wondering during my stay what was off. And it was that it is not "country". This must be a concept property. It was very modern, with a lot of attributes you would find at a hotel like aloft. The breakfast was a bit chaotic, and service wasn't up to there usual standards during this time period. That was the only reason I did not give this hotel a 5.

  • Stayed September 2011, traveled with family
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank kristinfreeborn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas
Level Contributor
68 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed January 5, 2012

Stayed for two nights with 2 other couples and we were all very satisfied.
The location is convenient to both the airport and downtown. The breakfast was very good and the dining area was spacious. The property was kept clean, the staff was attentive and polite, and the price was right. The suites are a nice touch if you need a bit of privacy, and the beds were comfortable. The fitness center is modest but well kept. Be advised that the pool and hot tub (indoor) are small and the area can get crowded pretty easily. But, it was not a problem for us.

  • Stayed December 2011, traveled with friends
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
Thank TexItalian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn San Antonio Airport South

Property: Hilton Garden Inn San Antonio Airport South
Address: 8505 Broadway St, San Antonio, TX 78217 (Formerly Country Inn & Suites By Carlson, San Antonio Airport)
Phone Number:
Location: United States > Texas > San Antonio > Northeast San Antonio
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#27 Romantic Hotel in San Antonio
#89 Business Hotel in San Antonio
#96 Family Hotel in San Antonio
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn San Antonio Airport South 3*
Number of rooms: 126
Official Description (provided by the hotel):
Welcome to the new Hilton Garden Inn San Antonio Airport South, located less than half a mile from SAT Airport. We are pleased to provide such convenient amenities as onsite dining, meeting space, free WiFi, an indoor heated pool and complimentary shuttle service to San Antonio International Airport. Hotel guests enjoy easy access to nearby golf courses, shopping destinations and local attractions like The Alamo, San Antonio Riverwalk, Morgan's Wonderland and SeaWorld San Antonio. ... more   less 
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Also Known As:
Country Inn & Suites By Carlson Hotel San Antonio
Country Inn And Suites By Carlson
Cambria Suites San Antonio

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