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“Disappointed...” 3 of 5 bubbles
Review of Sleep Inn & Suites at Six Flags

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Sleep Inn & Suites at Six Flags
Ranked #160 of 353 Hotels in San Antonio
Certificate of Excellence
Shelby, Montana
Level Contributor
332 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 109 helpful votes
“Disappointed...”
3 of 5 bubbles Reviewed February 3, 2014

After 14 hours on the road I wanted a good nights rest. The walls were paper thin...sooo...I heard the neighbors most of the night and also their early wake up. The heater did not operate properly. The receptionist when I checked in had a messy appearance and was busy with and IT tech on the phone (7PM Sunday).
The computer was not working properly...no paper or pen ..or business directory...or phone book..or shower material were in the room. When checking out (9:30AM) I could not get a receipt.

  • Stayed February 2014, traveled solo
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank Jim E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_SleepInn_SixFlags, General Manager at Sleep Inn & Suites at Six Flags, responded to this review, March 25, 2014
First off I would like to apologize for your most recent experience here with us. We can understand after a long trip on the road, you just want to go to your room and have a good night's sleep. We took your comments to our management team and staff. We are making sure our AC/Heater units are fully functional as well as having adequate supplies around the business center. We have on-going training on all departments as your satisfaction is extremely important to us.
Thank you for giving honest feedback as this gives us an opportunity to get better. So, in turn, we do hope you consider coming back to exceed your expectations.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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105 reviews from our community

Traveler rating
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    7
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Dallas, TX
Level Contributor
97 reviews
86 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
3 of 5 bubbles Reviewed January 15, 2014

This is a basic hotel and nothing more. The check-in was ok and staff was normal with nothing outstanding, just basic here here here attitude.

The rooms are decent, but they seem to either be in the middle of changing the rooms or just removing items due to theft or liability.

There is 1 TV in the "living" area which is around 26"-32" and it is the only TV in the room and not on an extender and cannot be re-positioned. The bed room area has holes in the wall where another TV was located at one point in time. The WiFi is also very very weak in certain areas and had consistent drops and reconnects on several devices.

All in all, good for a quick stopover and sleep/shower. Nothing more.

  • Stayed January 2014, traveled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Jeremy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David P, Manager at Sleep Inn & Suites at Six Flags, responded to this review, January 16, 2014
Dear Jeremy,

Thank you for taking the time to provide us feedback regarding your stay at our hotel. Your satisfaction is important to us and we are very sorry about any inconvenience you experienced during your stay.

The changes to the rooms are due to some internal renovations, not because of theft or liability. It appears you stayed in one of our larger rooms that are Suites which have a partial room divider with living area and sofa bed. All our rooms have one 32" LG flat screen TV, but only our Suites have the TV located by living area side with sofa bed. We are considering some options to see how the TVs in those rooms can be better re-positioned. If it is important for you to have the TV directly in front or between your beds, we would suggest reserving one of our standard rooms without the sofabed. These include our King, Two Queens, and our largest room type which are rooms with Three Queen beds.

We normally have a good WiFi connection at our hotel and are very sorry you had difficulty connecting on your devices. Please note that connection to our high speed internet at our hotel requires a code before connecting which can be obtained by our front desk staff. We will contact our internet service provider to research and solve any connectivity issues at our hotel. We also can provide our guests a technical support phone number they can call if they experience any problems connecting to their internet from their devices.

Sincerely,

David P
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
KERRVILLE
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed January 9, 2014

Hotel property appearance great off the beaten path which made it a quiet for sleeping. staff very friendly , and helpful. Shower took 30 minutes for the hot water to come out.
Breakfast less than normal but it was low season. all in all good.

  • Stayed January 2014, traveled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank CHRISTOPHER L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David P, Manager at Sleep Inn & Suites at Six Flags, responded to this review, January 11, 2014
Dear Christopher,

Thank you for taking the time to provide us feedback regarding your recent stay at our hotel.

Your satisfaction is important to us and we will be using the feedback you provided to make improvements for our guests in the future.

We are very sorry it took awhile for you to receive hot water from the shower in your room and the breakfast that did not meet your expectations. We will have our key staff members from maintenance and housekeeping check all rooms to see that all the showers are in working order. In the future, if you ever encounter any kind of problems after checking into your rooms, please let our staff know at your earliest convenience so we may change rooms for you if needed.

We will continue to look at ways on how we can improve the breakfast by our Sleep Inn brand standards.


Sincerely,

David P
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bartlesville, Oklahoma
Level Contributor
341 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
2 of 5 bubbles Reviewed December 3, 2013 via mobile

We stayed here because Sleep Inns usually have larger rooms. The motel itself was nice. The help on the other hand, not so much. Especially the older woman that worked the front desk at night! Any request was met with a bad attitude and we can't do that until she realized we were angry! Will not stay here again.

Stayed December 2013
Helpful?
Thank Dhackler30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David P, Manager at Sleep Inn & Suites at Six Flags, responded to this review, January 11, 2014
Dear Guest,

Thank you for taking the time to provide us feedback regarding your stay at our hotel.

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to our front desk staff service.

We are very sorry that you found one of our front desk staff members to be rude and not able to assist you with your questions or concerns. We will take the time to remind all our staff members that anything less than a positive attitude and trying to help any of our guests will not be acceptable at our hotel. If you ever find any of our staff members rude and not willing to be helpful in any way, please ask for their name and request to speak with a manager before you check out of the hotel and we will do our best to assist you.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Sincerely,

David P
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
McAllen, Texas
Level Contributor
41 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 bubbles Reviewed November 25, 2013

We stayed here to go shopping at The Rim and La Cantera. Extremely close to both locations. Hotel was quiet, clean, and comfortable. It has an indoor pool and workout facility that we took advantage of. Good breakfast and friendly staff. We would stay here again. FYI if you are planning on going downtown or to the AT&T Center it is a bit of a drive...at least 20-30 minutes depending on traffic, could be more.

Room Tip: We booked a 2 queen suite. There were 3 of us and that was plenty of room for us to spread out and...
See more room tips
  • Stayed November 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank steff486
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed October 25, 2013

We have stayed at the Sleep Inn a few times and I never had any problems with any of the staff.
The people that say the owner/manager was rude, well not everyone has to be chipper during the whole day just like we aren't . As for the breakfast they have made some improvements to it I saw they now have a fridge for the cold stuff and as for seating well they can only have so many tables it's not a cafeteria . If you go to a restaurant you would have to wait for table. I know I wouldn't want sticky things spilled on my hotel floors (if I owned one) so I don't blame them for having a sign.
I know everyone wants comfort and good service but they the staff know that they can't ever make everyone happy. There will always be someone out there that are looking to stay some where and be treated like they are at home or like family but there is no place that is perfect .
So those of you read this don't let the other posters make you think bad of this hotel.I will always go back there and send friends and family there on their trips .

  • Stayed October 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank OOOHHHH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pearland, Texas
Level Contributor
113 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
1 of 5 bubbles Reviewed October 6, 2013

Will never stay here again stayed here in summer. Worst mistake our families made. Lobby is hot. People that run the place are rude and only care about how much money they are saving on shortchanging guests at the breakfast. It seems like they put band aids on problems instead of fixing them.

  • Stayed June 2013, traveled with family
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank vacationeverysummer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sleep Inn & Suites at Six Flags

Property: Sleep Inn & Suites at Six Flags
Address: 5042 Beckwith Blvd, San Antonio, TX 78249-2247
Phone Number:
Location: United States > Texas > San Antonio > Northwest Side
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#92 Family Hotel in San Antonio
#105 Business Hotel in San Antonio
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Sleep Inn & Suites at Six Flags 2.5*
Number of rooms: 60
Official Description (provided by the hotel):
Located about 2 miles from Six Flags, this 100% smoke free hotel includes an Indoor Pool/Hot Spa, Free High Speed Internet access, Free hot breakfast, Business Center, and Meeting Rm. Conveniently located near many area attractions, businesses, and restaurants. ... more   less 
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Also Known As:
Sleep Inn & Suites At Six Flags Hotel San Antonio
Sleep Inn And Suites At Six Flags
Sleep Inn & Suites At 6 Flags
Sleep Inn San Antonio

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