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“Avoid this Hotel”

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Econo Lodge San Antonio
Ranked #308 of 358 Hotels in San Antonio
Texas
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Avoid this Hotel”
Reviewed July 1, 2013

Per the front desk,Hotel Management saves money by leaving AC off in vacant rooms. When we arrived our room was 90-100+ degrees. It took an hour before the room temp was bearable. As we arrive late in the evening, needing to wait an additional hour to use the room and get to sleep was unacceptable. The carpets and bathroom floors needed cleaning. Further, the lobby area was dirty. Breakfast was ok. Avoid the eggs, though. Not worth the room rate. Hotel staff was friendly.

Room Tip: Do not stay here. Go elsewhere.
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  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank JssTx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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44 reviews from our community

Traveler rating
    8
    2
    4
    9
    21
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19
5
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12
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
  • French first
  • Spanish first
  • Any
English first
Herndon, Kansas, United States
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed June 18, 2013

I have stayed in this motel several times. This time is the last!!!

I am a truck driver and I stay in motels over 200 nights a year. Last summer (2012) I stayed there and woke up around 3:00 am with bedbugs all over my shoulders, chest, back & legs. I had welts all over me. I called front desk and told the guy to get to my room. He came and I pulled the covers back and many red bedbugs all over my sheets. They were red from my blood. I squashed as many as I saw into the sheets. I then pulled back the king mattress from the box springs and there was tons of hair and bugs all over the box springs. The guy from the front desk started to gag and promptly told me that he was getting me another room.

He went to the front desk and brought me keys for a room a couple of doors down. I went in and pulled back the king mattress and it looked like the other room. Long hair, short hair and real curly hair with a bunch of dead bugs all over the box springs. The front desk guy gagged again and took off his over shirt because he was scared that he may have bedbugs on him.

I took a hot shower and was really tired but was not going to sleep in the beds there so I went out and slept in the back seat of my pickup until it got so hot that I had to get up. (San Antonio @ 5:30am)

When I talked to the owner - Manny - he wanted to comp me 1000 choice privilege points and that was going to be it. I told him that I wasn't going to pay for the bug night and needed compensation for my grief. He gave me a free night and said that this is the first time this had ever happened and he would take care of it right away. So I believed him.

I have stayed several more times in the last year. Always pulling the mattress away from the headboard to see how clean it was. Lately it has been really dirty again.

Tonight I got a room and unloaded my stuff. I pulled back the mattress and there was a lot of hair on the box springs!! I talked to the girl at the front desk and she told me that there were several rooms that were closed due to bedbugs. When I went back to my room, I picked up a 2" roach that was right by my door and took it back to the front desk and put it on the computer phone screen. I told her that she needed to tell the owner to fumigate the building to get rid of the bedbugs and roaches. The girl at the desk said that she wasn't going to touch the phone because of the roach.

While I was doing my paperwork for the evening, the girl at the front desk called my room and told me that the owner, Manny, said that he watched me on the camera system put the roach on the front desk and heard what I said and then he asked me to leave the hotel. The girl said that if I didn't, they would call the cops and have me removed.

I went down the road to the Days Inn and spent $20.00 less and was cleaner than the "quality" inn.

I would not recommend this place to stay because I believed Manny was going to take better care of his place and the folks that stayed there.

Kenny

Room Tip: If you want a good room, do NOT stay here!!!
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  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank Kenny C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ft. Hood
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed May 20, 2013

My husband is a soldier and long term patient at BAMC for a combat injury. The Fisher House booked a stay here for my two children and I so we could visit him. The door took 5 minutes to open to the room and the stale smell made my stomach turn. The light would not turn on, there was what looked like vomit and blood on the walls, the bathroom was atrocious, the mini fridge was covered in spilled filth and the final straw was the dead bed bugs visable ON TOP of the stained white sheet! Didn't even let my children set our things down before we went to the front desk and demanded a refund. Gentleman at the front desk was not at all surprised. Seriously, the most disgusting place anyone would want to stay and thats coming from

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank LoriH47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fort Worth, Texas
Level 4 Contributor
26 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed April 12, 2013

One of the worst hotels I have ever seen. Where should I start? You know what they say “location, location, location” well this hotel was right off the freeway not bad right? Well it was also in a bad area that made us feel uncomfortable. We had to park our car in the front because the side door was locked at night and there was no way for us to get in. As for the service… well it was ok nothing out of the ordinary, nothing special. So we get there and check in and the room with the king sized bed we reserved is not available so they give us a room with 2 queen beds. Ok no problem how do we get to our room… go through the door and up the stairs… um… okay no elevator? Nope… so I carry our bags up the stairs and to our room as we are going up the stair and down the hall to our room there is a musky smell of wet unclean carpet. We get in the room and there is that same smell just a little fainter so we put our stuff down, walk into the bath room to prepare to take a shower after a long day and in the tub there are used wet towels and open bar of soap and a used wash cloth. So we pick up our bags and carry them back down stairs and explain what we saw. They say they are sorry and that it is not acceptable and move us to another room. Again we carry our bags back up the stairs and down the hall in the same musky smell to the new room. By this time we are a little hungry and tired so we drop off our bags and decide to go grab a quick bit to eat. We get back and pull the sheets back so we can hop into bed after a shower. We look down and see that the sheets are stained and by the looks of it they are blood stains. By this time we have had it and have decided that we will not be staying in this dump. We pick up our bags again and head down the hall and down the stairs and check out. This was the worst experience I have had in a hotel. I would never stay at any quality in again!

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Game13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fort Worth, Texas
Level 4 Contributor
44 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed February 23, 2013 via mobile

Came on business. Large clean room. Hot breakfast but it did need a little extra servicing. Very friendly and helpful front desk. Good price and easy to find. Not a lot of people at the hotel this evening so it was quiet.

Stayed January 2013, traveled on business
Helpful?
1 Thank Geowens
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Destrehan, Louisiana
Level 2 Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed August 18, 2012

This hotel was so UNCOMFROTABLE, the room smelled stale, I had to use my perfume, ac took forever to cool the room and the noise kept us awake. When we turned the ac off and tried turning it back on, the ac wouldn't come on then,by surprise the ac came back on, noisy as ever. We were charged the wrong rate, 2 authorization and when we went to the desk in the morning, the front desk was very UNCONCERN. I had to help her understand what I was saying, not because of language, her understanding was bad. She was talking when I was trying to talk and before I came to the front desk, I called and she left me on hold this is why I went to the front desk. It is very UNLIKELY that I will ever return here, If I do this must be the only hotel vacant. I suggest you read reviews before going to any hotel, it could be a nightmare on the hotel street.

Room Tip: Use the pool thats the best thing going for them, go out to eat brekfast
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  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank erica n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QualityNorth, General Manager at Econo Lodge San Antonio, responded to this review, August 20, 2012
We apologize for the inconvenience you may have incurred during stay. I appreciate you notifying us about the problem and we do take your comments seriously and will make every effort possible to correct the problem. Hope this will not discourage you to come back and stay at our hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
grand prairie,tx
Level 5 Contributor
54 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed July 22, 2012

I don't espect much from Quality Inns except a clean room and a reasonable price. But the tub pushed it over the edge. It had been poorly refinished, was stained and the finish was cracked and flaking off. I honestly don't know how they could think the room was rentable!

Other than that it's a tired older motel with some updating. It looks like the carpets and walls have been recently updated. The furnishing are dated and some were damaged. It smelled ok.

I found the bed hard and uncomfortable.

The hotel is in an older somewhat rundown commercial area but not far from places to eat. It is 2 stories with no elevator.

It is not close to most of the area attractions.

If you're on a budget and the price is right for you, and tub had been ok it would be ok.

I've stayed a eight Quality Inns this year and would rate this one the worst. My wife would have insisted we leave.

Room Tip: check the tub when you check in
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  • Stayed July 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank msfromgptx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Econo Lodge San Antonio

Property: Econo Lodge San Antonio
Address: 10815 I-35 N, San Antonio, TX 78233 (Formerly Quality Inn North San Antonio, Hotel La Palmera)
Phone Number:
Location: United States > Texas > San Antonio > Northeast San Antonio
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #308 of 358 Hotels in San Antonio
Price Range (Based on Average Rates): $
Hotel Class:2 star — Econo Lodge San Antonio 2*
Number of rooms: 74
Official Description (provided by the hotel):
minutes away from the San Antonio River Walk. This expansive park is lined with an array of businesses and attractions, museums, art galleries, numerous entertainment venues, retailers, specialty stores, restaurants and more. Local attractions close to this San Antonio, TX hotel include: STAR Soccer Complex •AT&T Center arena •San Antonio Botanical Garden *Brooks Military/Army Medical Center •San Antonio Zoo and Aquarium * Randolph Airforce base •Splashtown San Antonio water park. As one of Texas' most thriving regions, San Antonio boast a number of historic sites, unique landmarks and a catalog of cultural attractions. History buffs can spend the day touring the Alamo and outdoor enthusiasts can enjoy the multitude of parks and golf courses that can be found in the surrounding area. More than a dozen restaurants are within five miles of the hotel. ... more   less 
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