The service prior to our staying at Hotel Indigo and while we were there was awesome...but, I left a hat in the room and my husband called when I realized I had left it. The manager assured him that they would send it out after confirming they would charge us for shipping. It has been one week and no hat, two telephone calls with promises of a manger to call us back and we have not received a call back. I am a travel agent and would love to refer clients to this hotel because of all of the amenities but with this type of after travel treatment I am very hesitant. If I were to treat a client this way I know I would not have repeat business....
- Official Description (provided by the hotel):
- 91 Room boutique hotel in a 1909 historic bldg. Hotel sits across the the street from the Alamo and 1/2 block from the Riverwalk. Close enough to walk to any and everything you will want to do in downtown San Antonio. Also home to the 1909 Bar & Bistro serving breakfast and dinner daily. Happy Hour specials every night. Let us be your home away from home on your next trip to beautiful San Antonio! ... more less
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