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All reviewscornerstone churchmon thursstone oak areabreakfast and dinnerfull kitchenhome away from homeevening receptionfiesta texasthe loopmeeting roomup to datecomplimentary breakfastliving areagreat roomwafflesgreat place to staywould definitely stay here again
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Reviewed September 15, 2013

For first time stay, it was not easy to find because it is hidden behind other businesses and does not front a street. Sign for hotel is not easily seen as it sits at ground level and is partially hidden by objects on first lot. Other than this, everything else was great. Parking, quick and courteous service, amenities. Enjoyed staying, hope to have future engagements.

  • Stayed: September 2013, traveled with friends
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Review collected in partnership with Homewood Suites by Hilton
Thank Deborah J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 10, 2013

Housekeeping needs to be evaluated but cleanliness should start at the front desk and here it did not. Location is just what I needed for work but I will have to travel across town to a tried and true (clean) sister property.

  • Stayed: September 2013, traveled on business
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Review collected in partnership with Homewood Suites by Hilton
2  Thank Debbi B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 7, 2013

Great hotel except for the response by staff to a false fire alarm in the middle of the night telling everyone to evacuate. We never heard from anything from the staff until we went back into the building to ask what was going on. The response "Oh, it's a false alarm." 12:30 a.m.

  • Stayed: September 2013, traveled with family
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Review collected in partnership with Homewood Suites by Hilton
Thank Debbie_P_BU
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rafael G, Manager at Homewood Suites by Hilton Hotel San Antonio North, responded to this reviewResponded September 12, 2013

We apologize for the inconvence of the fire alarm during your recent stay. Thank you for your feedback regarding how we responded to the false alarm. We will train hotel personel how to to respond to false alarm and alerting the guest of it. We hope you will consider staying with us again if your travels bring you back to the area. Your comments and concerns are very important in making us a better hotel.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 4, 2013

Well suited for families of 4 or 5 kids. Nice suite. Breakfast and dinner meal buffets with decent food. Free drinks in the evening! Pool and small basketball court were a bonus. Hotel staff were nice and accomodating. Soft beds were less than ideal but did not detract significantly.

  • Stayed: September 2013, traveled with family
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Review collected in partnership with Homewood Suites by Hilton
Thank Nathan K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 1, 2013

We booked this hotel with our Hilton honors points, thank goodness. If We were out cash for this hotel we would have been upset. The suite was spacious. There were more than average black marks on the walls and the bathroom faucet wasn't very clean. The beds were very comfortable. The sleeper sofa was not. If you're taller than 5 foot don't plan on fitting on the sleeper sofa. The very worst part was breakfast. We would have to say the ppl eating breakfast were the worst. We actually watched grown adults sneeze and cough on the hot food. A 60+ year old man reached his hand into the ice water to retrieve ice. It was quite uncomfortable. There were too many people without consideration of others and the buffet area was very small and cramped. I'd equate the experience to a 2.99 all you can eat pizza buffet on a Friday night. We did stay at a Drury hotel the night before. This could be why we were so disappointed with this Hilton.

  • Stayed: September 2013, traveled with family
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Thank TheRitterFam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cstallcup, Manager at Homewood Suites by Hilton Hotel San Antonio North, responded to this reviewResponded September 3, 2013

TheRitterFam,

Thanks for posting your review of your recent stay with us. I'm sorry that it did not meet your expectations and wasn't up to our usually high standards. We do take all of our reviews into consideration in an effort to better our property. We hope you'll stay with us again during your next visit!

Best regards,
Charles Stallcup
210-497-8200

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