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discushawk76
San Diego, California

Very caring staff!

4.0 of 5 bubblesReviewed Aug 30, 2016
The overall hotel experience was great! The staff, especially Georgia Rios and her team who cared for the dining experience) were great! The room was also very nice! The hotel name is a bit deceiving, as it is not right on the River Walk, but it is walkable to the Alamo and River Walk (albeit, through a semi-iffy neighborhood). Overall, I would personally stay again if the opportunity arises.
Date of stay: August 2016
Room Tip: Very helpful and caring staff!
Trip type: Traveled on business
4.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesService
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Comfort_Suites_Owner, Guest Relations Manager at Comfort Suites Alamo/River Walk, responded to this review
Responded Sep 1, 2016
We are excited to know that you would continue to stay with us when you are in San Antonio. It is wonderful that you had a great experience at Comfort Suites Alamo/Riverwalk and enjoyed your stay. Thank you so much for the compliments to Georgia and our food service staff, as they do an amazing job of providing our bountiful breakfast buffet, as well as our mid week complimentary "happy Hour," with wine, beer, and appetizers. We are currently in the process of introducing a new concept on Tuesday, Wednesday, and Thursday evenings, called "Southern Supper" where we will continue serving complimentary wine and beer, as well as a light supper of soup and salad, or soup and sandwich, or salad and sandwich. Chips and dip will also be available. Come back again soon. Thanks again for sharing your experience with other travelers on Trip Advisor.

Kind regards,
Donna
Guest Services
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed August 30, 2016 via mobile

My initial review started out being more positive for this hotel, although as we stayed longer we did begin to experience bug bites on our arms and backs while staying here. The rooms are large although unusually as a married couple we were put in a room that had 2 double beds rather than 1 king or queen. Noise from the freeway next to the hotel is close to non existent and doesn't effect sleeping at all, although the AC unit in the room can be a quite noisy at times. A tip that I do have for anyone that does choose to stay here and wish to walk to and from the hotel and the river walk, convention center,greyhound bus station etc, is to NOT walk via Nolan st and to always come via E Houston. Even though we did not have any serious issues coming via Nolan st there is a heavy homeless presence here, E Houston is a much safer and secure route and is my recommendation. My experience with the staff here was very positive, they were very helpful and happy to provide any advice you may require, we were provided excellent advice and service from Cory in particular..... although we didn't take the bites issue to staff as it occurred at the end of our stay.

Date of stay: August 2016
Trip type: Traveled as a couple
Thank timkx729
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Comfort_Suites_Owner, Owner at Comfort Suites Alamo/River Walk, responded to this reviewResponded September 1, 2016

Thank you Tim

We appreciate all the great comments. I am sorry you had other issues as we have no guest issues at all about bits. We did check and had a elder couple with a service dog there for a week, so we had our professionals confirm fleas and come and completely service that room today. I personally want to apologize. We have a Smoke Free and Pet Free hotel since I opened in 2008 and I pride my staff with the best service and cleanliness. We are required by law to allow service pets and have no control over their condition. We hope you come back again soon as you have a beautiful family.
Just to let you know we just started our "Complimentary Southern Supper", which is a light meal with options of items like soup,salad and or sandwiches along with the Free Beer and Wine on Tuesday, Wednesday and Thursday. We feel this will be a HUGE SUCCESS !!!! Safe Travels.

Sherry Chaudhry Owner:)

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Reviewed August 25, 2016

We stayed two nights at the hotel. The breakfast was decent, i.e. good but not amazing. On our first day, we met the hotel owner. She introduced herself and told us about the national waffle day. Overall, fun experience in the hotel. Room's clean and neat. Free shuttle to the Alamo is a plus!

Date of stay: August 2016
  • Trip type: Traveled with family
    • Rooms
    • Cleanliness
    • Service
Thank Lazypigr
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Comfort_Suites_Owner, Guest Relations Manager at Comfort Suites Alamo/River Walk, responded to this reviewResponded August 26, 2016

Thank you so much for sharing your experience at Comfort Suites Alamo/Riverwalk with other travelers on Trip Advisor. Our entire staff is delighted that you enjoyed your stay. We are not perfect but our staff works so hard every day to give each guest a great experience while they are in San Antonio. It is great to hear that our complimentary shuttle service was a PLUS!

Comfort Suites Alamo/River Walk is a woman owned and operated small boutique hotel in a large, highly competitive downtown market, and we are passionate about total guest satisfaction. By offering travelers quality accommodations, excellent service and guest amenities at a great value in the downtown San Antonio area, we strive to build lasting relationships with our customers. It was our pleasure to have you as our guest and we hope to see you again soon.

Kind regards,
Donna
Guest Services

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 24, 2016 via mobile

Hotel was nice. The room was clean with a comfy bed and everything I needed for the week. The hotel had a good breakfast spread and even had some appetizers and drinks in the evening. The food and beverage manager, Georgia Rios, is very good at her job. She is very helpful and sets the lobby up nicely with the appetizers and drinks. Great attention to detail and super nice.

Date of stay: August 2016
Trip type: Traveled on business
Thank j0hnnicab
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Comfort_Suites_Owner, Guest Relations Manager at Comfort Suites Alamo/River Walk, responded to this reviewResponded August 26, 2016

You are so awesome to post such kind words and good ratings. We truly appreciate your business and it was our pleasure to provide you with a great stay. I am so pleased that you enjoyed our mid week Manager's Wine and Cheese reception with complimentary wine, beer, and appetizers. I will pass along your compliment to Georgia, who does a wonderful job with our breakfast buffet and our evening happy hour. The owner of Comfort Suites Alamo/Riverwalk is passionate about guest satisfaction, and building lasting relationships with our guests. We hope to see you again whenever you are in town.

Safe travels,
Donna
Guest Services

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Reviewed August 21, 2016 via mobile

We recently stayed here for a quick family vacation. Our stay was fabulous. A Lil Fam of 6 it was very convenient b/c the amount of beds available in one room, With lil ones it's helpful. The personal was super nice and helpful all the time. The room was very clean and lots of towels. Pool area was enjoyable for all of us and they have a "happy hour". We will recommend and look forward to another future stay.

Date of stay: August 2016
Trip type: Traveled with family
Thank famagui17
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Comfort_Suites_Owner, Guest Relations Manager at Comfort Suites Alamo/River Walk, responded to this reviewResponded August 22, 2016

It was our pleasure to be able to accommodate you and your family for your vacation time in San Antonio. We are so pleased that you enjoyed your stay, as well as time in the pool, and our mid week happy hour.

Our owner, Sherry Chaudhry, enjoys providing extra amenities such as our mid-week Manager's Wine and Cheese reception, where she has the opportunity to meet and visit with our guests. As a woman owned and operated small business in a large highly competitive downtown market, she is passionate about total guest satisfaction and endeavors to provide our guests with exceptional service and the little "extras" that sets Comfort Suites Alamo/River Walk apart from and above the competition. Other extras include serving Mimosas for Mother's Day breakfast, Margaritas at the mid-week "happy hour" during Fiesta, and Champagne and appetizers on New Year’s Eve, all compliments of our management.

We are delighted to hear that you will continue to stay with us whenever you are in town. Please come again soon.

Safe travels,
Donna
Guest Services

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Reviewed August 5, 2016

I really cannot say enough good about this hotel! From the moment we walked in we were greeted by Lorraine & Della, introduced to the shuttle driver, kitchen lady, and even the bell hop, maintenance, and housekeeping employees ALL had a smile and a kind word to say! We had a large party (family reunion) and they bent over backwards to accommodate us and make sure our stay was great! The rooms were clean and comfy. The grounds and pool area were small, but very nice! The evening reception and the breakfast were a special treat! We took the shuttle to the riverwalk, and walked back to the hotel without issue. You could probably use Uber if you wanted. Our ONLY issue was that because this was a stopover for us, and we were headed to the Frio, our truck was packed with all our gear. There are notices posted everywhere to please take all valuables with you and do not leave in the parking lot. We, however, could not possibly unpack everything, and left some of our things in the bed of the truck. We talked with "security" and were told he would "watch" our stuff. We know we took a risk, and unfortunately we did have several large tubs of food and supplies taken. Completely our fault, but just want others to know that they do have a security risk in the parking lot of this hotel. They might do well to hire "real" security. I would definitely stay here again, however, I would not leave anything in our vehicle. By the way, we did pay a parking fee of $15.

Date of stay: July 2016
  • Trip type: Traveled with family
    • Value
    • Location
    • Service
3  Thank PamWMartin
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Comfort_Suites_Owner, Owner at Comfort Suites Alamo/River Walk, responded to this reviewResponded August 8, 2016

Thank you so much for your response. Georgia in the breakfast room, Della, Lorraine and our other employees can not say enough for your kind remarks. They come to work everyday with the one intention, to make everyone happy. We don't always have control of everything that happens but we try our best to give a wonderful experience during your trip to San Antonio. I hope to see you again. Please ask for me when you come as I tryp to meet as many people as possible at the Wine and Cheese Receptions on Tuesday, Wednesdays and Thursdays 5-7 pm. Come again and the Wine is on me:)!
Safe travels and again, your comments mean the world to our hotel family. We are not always perfect but we keep trying.

Sherry Chaudhry
Owner

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