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“Convenient location - nice, clean rooms”

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Comfort Suites Alamo/Riverwalk
Ranked #10 of 357 Hotels in San Antonio
Certificate of Excellence
Reviewed March 18, 2014

The hotel is within walking distance of the Alamo and Riverwalk - it's not on the Riverwalk. The room was spacious. Included a safe, microwave, small refrigerator and in room coffee. Our rate came with wifi which was very easy to connect to. Hot breakfast had a good variety, staffed well so that nothing was empty and the breakfast area was kept clean. The beds were comfortable. Each bed had two soft pillows and two firmer ones. Only complaint I have is the highway noise kept me up most of the night and there are train tracks close by as well. However, my family had no problem sleeping.

Stayed: March 2014, traveled with family
1  Thank gonzo810
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Comfort_Suites_Owner, Manager at Comfort Suites Alamo/Riverwalk, responded to this reviewResponded April 1, 2014

We appreciate your feedback. We do our best to provide our guests with clean suites and wonderful full breakfast buffet in the morning with plenty of hot options. Our new Comfort Suites Bedding Program now requires that every bed have firm and soft pillow options – we are glad that you enjoyed this new amenity and that your family was able to get a good night’s sleep. Thanks again for the feedback and we hope to see you again soon.

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593 - 599 of 1,168 reviews

Reviewed March 18, 2014

We had delightful time staying at this Comfort Inn. As mentioned in other reviews, it was well located for our three day tourist trip; we were able to walk all over the Alamo/Riverwalk area from the hotel. Breakfast was tasty and the wine and cheese happy hours on Tuesday-Thursday were very nice. They offered pleasant wines and a variety of snacks each night. All the staff we dealt with were friendly and helpful. Rosa is the hostess and was just charming, checking with all of us to make sure we were enjoying our meal and happy hour moments there.

If the internet connection had worked better this hotel would have been excellent. In return for not being able to connect easily, one of the managers offered us a free snack and drink from the canteen. Not the same as a good connection, but a sincere effort to make us feel heard.

Room Tip: Even though the hotel is next to the interstate, road noise was not an issue.
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  • Stayed: February 2014, traveled as a couple
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1  Thank Chris D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Comfort_Suites_Owner, Manager at Comfort Suites Alamo/Riverwalk, responded to this reviewResponded April 1, 2014

Thank you for taking the time to provide us with some feedback. The Comfort Suites Alamo/River Walk is in fact conveniently located 3 blocks from the Alamo and River Walk which is a comfortable walking distance for our travelers as they get to see more of downtown along the way. We are happy to hear that you enjoyed our complimentary “happy hour” from 5-7pm on every Tuesday-Thursday which includes hors d’oeuvres, cheeses, fruit, wine and beer. It’s a great way to begin an adventure in downtown San Antonio! We have in fact recently upgraded our internet to the fastest connection offered through Time Warner Cable, so all of our guests should now have fantastic internet connections – there is free high speed wireless internet throughout the whole hotel. We appreciated the in-depth review of our hotel, and we hope you come back soon to stay with us!

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Reviewed March 15, 2014

Choosing the Comfort Inn was an excellent choice for us. We wanted to be close to the River Walk so for the price this was the best. Staff was very helpful from the front desk to housekeeping, the service was great. The room was very neat, and clean and the beds were very comfortable. You couldn't have had a better breakfast and the Breakfast Host was at her best. Having a complementary breakfast means a lot to travelers especially the Comfort Inn because they have so many choices. Also staying on a Thursday night they had Wine/Beer, cheese, crackers and a host of other appetizers (free). Which was a wonderful surprise to us. Other Comfort Inns have the wine and beer but not all the appetizers. We stayed 3 nights Thursday through Saturday. Also they have a shuttle which will take you to the Alamo and a couple of other places so you don't have to do a lot of walking but the distance isn't that far if you do choose to walk. We had a wonderful stay and I would recommend the Comfort Inn to others who choose to visit San Antonio River Walk.

  • Stayed: February 2014, traveled as a couple
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1  Thank Elaine B B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Comfort_Suites_Owner, Manager at Comfort Suites Alamo/Riverwalk, responded to this reviewResponded April 1, 2014

Thank you for the very positive review of our hotel. Not only do we try to provide all our guests with clean suites and great amenities, but we also strive to provide all our guests with the best possible service. It is fantastic to hear that you were able to experience all of this during your stay at the Comfort Suites Alamo/River Walk. We do in fact have a downtown ‘limited’ shuttle that will only drop guests off from our hotel into downtown from 9am-9pm Monday through Saturday (it leaves once every hour, on the hour. Please call the hotel if you have additional questions about the shuttle). Even though we are so close to all the famous sites in downtown San Antonio, we provide the shuttle as a courtesy. Thank you again for recommending our hotel to others, and we hope you return soon!

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Reviewed March 13, 2014

The hotel is clean, the staff is helpful, and the breakfast offered is excellent. The small, heated, pool and spa is nice and clean. Parking is easy, and the rate quite acceptable versus other locations nearby.

Rooms are clean and comfortable, and the double queen can truly sleep five. The location is OK, but not great. However, at the rate, the location is quite good. Four walking blocks to the rear of the Alamo, with two to three more blocks to the front or the Rivercenter Mall. However, the streets you have to cross are between quite busy and very busy. There are also a goodly number of homeless in the area, often. Begging for change. Taking a cab back to the property (the shuttle is a one way drop-off) is not a bad choice if you have young children (about $7 from Riverwalk/Alamo)

The parking is very acceptable, but you must remember the basics, don't leave anything tempting in plain view. And, as mentioned above, there are a descent number of beggars (all over the place as soon as you move away from the Riverwalk) and as other reviews have noted the neighborhoods to the east become very sketchy very quickly.

Would definitely consider staying again, a great value.

Stayed: March 2014, traveled with family
2  Thank UKLaTxDuck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Comfort_Suites_Owner, Manager at Comfort Suites Alamo/Riverwalk, responded to this reviewResponded April 1, 2014

We appreciate your candid, positive review of our hotel. Our double queen suites are very spacious and comfortably sleep five guests and our King suites comfortably sleep three guests. It is great that you not only enjoyed our suites but also our heated pool and convenient parking ($15/day) located adjacent to the hotel. We also have a security guard who watches over our parking facility during the night, but we do advise against guests leaving belongings in their car as in any regular parking lot. We also provide our guests with high-quality, in-room safes ($1.50/day) that fit laptops for guests that want to be extra cautious with their belongings. We are glad that you had a wonderful experience overall at our hotel and that you are planning to stay with us in the future.

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Reviewed March 12, 2014

Being our first trip to San Antonio, I wanted somewhere close to the Riverwalk, but at a good price. Because we were traveling with 5 children, as we often do, Comfort Suites was the logical choice. From the moment we arrived we were thrilled with our choice. The hostess, Georgia, introduced herself to my family and learned all of my children's' names. The room was incredible. Clean, organized, and we were given a larger room due to our family's size. The next morning, we planned to drive 30 mins away to visit my father, but we discovered that our battery had died on our car and Georgia went out of her way to find a pair of jumper cables to help with our car. More so, she remembered my kids' names and what we told her our plans were for yesterday. The following morning at breakfast, the dining room was packed and only left small tables to eat at. Georgia then opened a meeting room for my family to eat at. In addition, she turned on cartoons for my younger kids. Not only did they go out of their way to make us feel at home, but they literally saved me money (from having to call road side assistance) but they saved our trip and allowed us to have an amazing visit. We will absolutely return to Comfort Suites Riverwalk again. The location is a block or two further than other larger hotels, but they are absolutely worth the walk. Still close enough and save enough to venture to the Riverwalk and we will be returning without a doubt.

Room Tip: We stayed on the side facing the freeway and it was completely silent.
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  • Stayed: March 2014, traveled with family
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2  Thank Becky S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Comfort_Suites_Owner, Manager at Comfort Suites Alamo/Riverwalk, responded to this reviewResponded April 1, 2014

Thank you providing such a detailed review of your “fantastic stay” at our hotel. We are glad that you found our location convenient enough to walk to the Alamo and River Walk especially with five children, as we are less than a 10 min walk away to all the excitement in downtown. Beyond our spacious suites and amenities, it is amazing to hear that you enjoyed the service from our staff – including Ms. Georgia Rios, our Food & Beverage Director. Thank you again for the feedback, and we look forward to your future visits to the Comfort Suites Alamo/River Walk.

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Reviewed March 11, 2014

My kids and I just stayed one night, we were in SA to visit the river walk as well as other areas near there. The room was really nice, great breakfast buffet. It was very quiet, we had a great nights sleep.

  • Stayed: February 2014, traveled with family
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1  Thank Arika97
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Comfort_Suites_Owner, Manager at Comfort Suites Alamo/Riverwalk, responded to this reviewResponded April 1, 2014

Thank you for taking the time to provide us with your feedback. It is delightful to hear that you were able to enjoy all the amenities you needed at our hotel as well as received a great night’s sleep. We truly do our best to provide our guests with the best complimentary breakfast experience possible, as we understand how crucial that is for our guests. We hope you return soon!

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Reviewed March 9, 2014

PROS: Spacious rooms, super-comfortable bed, beautiful Spanish-inspired architecture, furnishings and artwork, delicious breakfast, manager's wine and cheese reception, friendly staff
CONS: Not very clean (1 inch of dust all the way around the room where it hasn't been vacuumed,dust on the corners of the sink counter top was piled up), only a one-way shuttle (they take you away, but won't come get you, and it doesn't run on Sunday, ridiculous), usually only one staff member at front desk so often have to wait for service at front desk, magnetic door keys timed out, leaving us locked out of our room for about 15 minutes until they could get it fixed (it happened to another couple staying there are the same time, so I don't think it was a fluke), rooms are dark and need more lighting, slow internet and hotel is not as close to attractions as one would believe from their advertising.
Overall: Overpriced and won't be staying here again. We had a four-day reservation and would have switched hotels had we had the option.

Room Tip: City view rooms give you a nice view of the adjacent Red Roof Inn and the interstate, don't fall...
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  • Stayed: March 2014, traveled as a couple
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1  Thank 0807Chad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Comfort_Suites_Owner, Manager at Comfort Suites Alamo/Riverwalk, responded to this reviewResponded April 1, 2014

Thank you for giving us your feedback. We are sorry to hear that you encountered some issues during your stay at our property as these are rarities for our property such as with the dust in your room and the time-out on your room key. However, we do advertise our hotel as three blocks from the Alamo and River Walk as well as our ‘limited shuttle’ only dropping off guests from our hotel into downtown. We are glad that you were able to enjoy our “super-comfortable” beds, the décor of our hotel, the free full hot breakfast buffet every morning, and the complimentary wine & cheese reception we have every Tuesday-Thursday from 5-7pm. We hope that you give us another chance during your future visits to San Antonio, as I am sure we can make your next stay one to remember!

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Additional Information about Comfort Suites Alamo/Riverwalk

Address: 505 Live Oak, San Antonio, TX 78202-1900
Phone Number:
Location: United States > Texas > San Antonio > Downtown
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Family Hotel in San Antonio
#13 Romantic Hotel in San Antonio
#20 Business Hotel in San Antonio
Price Range: $108 - $213 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Suites Alamo/Riverwalk 2.5*
Number of rooms: 89
Official Description (provided by the hotel):
Riverwalk & ALAMO 3 Blks. VOTED "BEST Value Downtown"!Even more with the Special Offer above includes Free Parking.This Mediterranean, boutique 3 STAR hotel gives the Traveler or Family seeking a unique experience the highest value downtown because every room sleeps up to a family of 6 and includes FREE breakfast buffet & FREE high-speed wireless internet throughout the hotel. Plus!FREE wine, beer, and hors d'oeuvres Tues-Thurs from 5-7pm NEW Tesla Charging stations and standard charging station just installed! Comfort Suites Alamo Riverwalk is perfect for everyone, families, Monthly rates for Military, leisure, Corporate Suites, convention discounts. 89 suites and all of the rooms come with a sleeper sofa, microwave, refrigeratorheated pool, hot tub, Walking distance to 100 restaurants, a mall, art galleries, museums, festivals, parks and more! Perfect place for events like graduates from Lackland Airforce Base Ft Sam Medical Courses(monthly rates) SeaWorld and Trinity University ... more   less 
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Also Known As:
Comfort Suites Alamo/Riverwalk Hotel San Antonio
Comfort Suites San Antonio

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