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“Would recommend” 5 of 5 bubbles
Review of Comfort Suites Alamo/Riverwalk

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Comfort Suites Alamo/Riverwalk
Ranked #12 of 353 Hotels in San Antonio
Certificate of Excellence
2 reviews
“Would recommend”
5 of 5 bubbles Reviewed November 7, 2012

Hubby and I stayed from Oct.25 to Nov.01. We had a wonderful stay. Well within walking distance to the mall,Alamo,theatre,downtown..... Comfortable room...delicious breakfast. All the staff was very friendly and ready to help in any way they could. There is nothing more they could do for us. We appreciate everything and would recommend Comfort Suites Alamo anytime. Glad they enjoyed the Hallowe'en treats we gave them. :-) By the way , city bus drivers were awesome too.

Stayed October 2012, traveled as a couple
Helpful?
Thank Joyce M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mrs_C_OWNER, Owner at Comfort Suites Alamo/Riverwalk, responded to this review, November 8, 2012
We are glad to hear that you and your husband enjoyed your week-long stay during Halloween at our hotel, and we want to thank you for expressing your feedback on TripAdvisor. Moreover, we are glad to hear that the staff did everything they could do to ensure you both had a wonderful stay as well as enjoyed our "delicious breakfast." It is also good to hear that you found the city bus drivers friendly as the downtown bus/trolley is a very convenient transportation service available to all our guests.
The downtown bus/trolley stops just one block from our hotel and it will take guests all the way from the convention center, past the Alamo and River Walk to Market Square on the other side of downtown. Remember - you want to take the "Yellow Route" bus and it only costs $1.50 one way or $4 for an all day pass if you plan on doing a lot of traveling around downtown. Any further details about downtown transportation, restaurant selection, shopping, etc. just contact our guest service staff at the front desk and they will be more than willing to assist anyone with their questions or concerns.
Once again, we would like to thank you for your feedback and we hope you and your husband come back soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,061 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (223)
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English first
canyonlaketexas
Level Contributor
22 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed November 5, 2012

beautiful motel furnishings and comfortable big rooms. Nice pool area! Across the expressway from town but not too bad.....near the spaghetti warehouse...good place to eat! Would go there again. Also a great full free breakfast!!

  • Stayed September 2012, traveled with friends
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank maureenRich
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mrs_C_OWNER, Owner at Comfort Suites Alamo/Riverwalk, responded to this review, November 6, 2012
Thank you for your review, and we are very pleased that you enjoyed your stay with us at the Comfort Suites Alamo/River Walk. Also, we are glad to hear that you would stay with us in the future and we hope that you can squeeze San Antonio, TX into your future travels. We hope to see you soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cedar Park, Texas
Level Contributor
205 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
5 of 5 bubbles Reviewed November 5, 2012

This was by far, the best stay in my long history of being a Choice Privileges member. The rooms were great, the beds were super comfy, and the staff was flat-out awesome. They were quick to offer recommendations and suggest that while we were in town for the Lamb of God show, we should walk to the venue (3 blocks away) to save on parking fees (and they mentioned a LOT of their guests were going to the show).

True to their word, a small mob accompanied my wife, my best friend, and I to and from the show. Factor in the 10 minute walk to the Riverwalk, the mall, and just about anything else Downtown, this is a no-brainer. I've stayed at more expensive / "ritzier" places on the Riverwalk and I can't find a better value with this type of service as of yet.

Room Tip: Plan ahead and make sure you realize that you're not in the heart of downtown, but just east of...
See more room tips
  • Stayed November 2012, traveled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Adrian S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mrs_C_OWNER, Owner at Comfort Suites Alamo/Riverwalk, responded to this review, November 6, 2012
We appreciate you taking the time to provide your candid feedback; moreover, we are pleased to hear that you were very satisfied with your stay. We are even more elated to hear your praise as a long time member of the Choice Privileges program because we try to make every guest satisfied but we know that Choice Privileges members know what to expect at each property - and we are glad that your standards and expectations were exceeded. Lastly, we are ecstatic to hear you appreciate the "value" that we offer all of our guests on every stay. This is important to us as we strive to make the entire experience at our hotel one that is unforgettable from the beautifully designed elements incorporating Travertine tile from Peru and hand-crafted rod iron chandeliers from Mexico, to the highly professional yet amicable staff that work throughout the hotel. We hope that you, your friends and family return to our hotel in the future whenever you travel to San Antonio.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed October 31, 2012

The stay is wonderful, the staff is very nice but what makes it feel like home is Ms Georgia she is the best host ever from her delicious breakfast go her cheese and wine, I enjoy it here and I will be back

  • Stayed October 2012
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Rdevonlee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sulamanchaudhry, Owner at Comfort Suites Alamo/Riverwalk, responded to this review, November 9, 2012
It is very encouraging to hear that you and so many of our guests are enjoying our complimentary Manager's Reception (Tues-Thurs 5-7PM) as we put a lot of time, energy, and money into offering this service every week at no expense to our guests. This is a nice opportunity for business travelers to kick back and enjoy a glass of wine or two while reviewing their work or for a couple to have a few beers before venturing off to the beautiful River Walk at night. It is also nice that we are close enough to the Alamo and River Walk so no one has to worry about driving anywhere; moreover, we offer a complimentary limited shuttle service that can drop any guest off at the main attractions in downtown (however we don't do pickups). And if you enjoy the Manager's Reception, then you will most certainly enjoy our complimentary deluxe breakfast with everything from Eggs, to sausage, to waffles, to potatoes, etc. The best part of all of these perks are that they are free to all our guests which is highly unusual for any downtown hotel.
We are glad to hear that you had a positive food and beverage experience at our hotel as well as enjoyed our very pleasant hostess. We truly hope that you return soon. Thank you very much for your feedback.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chester, United Kingdom
Level Contributor
130 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
3 of 5 bubbles Reviewed October 30, 2012

Probably the best Comfort Inn / Suites I have stayed in, well decorated and maintained, decent breakfast and lounge area, swimming pool (though I did not try it - too cold). Should probably deserve 4 star but rated down because of plastic plates/knives/forks/mugs for breakfast (as is the US standard). Large size bedroom, close to an elevated freeway so be careful of rooms adjacent which could be noisy. Less than 10 minutes walk to Alamo, an additional 5 to the River Walk, so can crawl home if necessary after a meal and drink without having to worry about DWI. Reasonable variety at breakfast.

Room Tip: To the West, away from the Freeway.
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  • Stayed October 2012, traveled solo
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank UKDiver2007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sulamanchaudhry, Owner at Comfort Suites Alamo/Riverwalk, responded to this review, November 9, 2012
It is sincerely an honor to hear that this was the best Comfort Suites that you have ever stayed at and we truly appreciate these kind words. When my husband and I were in charge of the construction of this hotel, we personally oversaw every detail of the construction and design process allowing only the smallest errors to slip by us unnoticed; however, we wanted this property to exemplify our passion and 35 years of management experience in the hospitality industry. The building was completed in October 2008 and it was built out of concrete versus wood in order to be more sturdy, safe (fire protection), and prevent noise from room-to-room as well as from outside. We also incorporated Pella double-paned windows which are more energy efficient with regards to natural light as well as block out more noise from outside than standard windows. The interior of the hotel is where our boutique-design endeavors are noticed. All our furniture in the breakfast room and lobby are top of the line Stanley furniture pieces that are usually purchased for very expensive homes, and every piece of FF&E in the hotel is an upgrade from what was required of us. We hoped to provide that Mediterranean Villa feel to this property so that it truly seemed like a luxurious home-away-from-home versus a standard commercial lodging product. It would be nice to have real plates and silverware in the breakfast room however our current plates and utensils are a requirement of Choice Hotels that all franchisees must conform to. We just hope that our guests appreciate this hotel and that they receive the best service from our wonderful staff in order to ensure that have an amazing time in downtown San Antonio. Once again, we appreciate you candid comments.
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Calabash, North Carolina
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed October 27, 2012

Overall more good than bad. The room was clean but the carpet definitely needed cleaning. When you walked across the carpet barefoot your feet got blackened kinda quick. The staff was great; very friendly. Breakfast was really good (and included). Clean those carpets and you have a solid 4 star place here!

  • Stayed October 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank MITCHANDHARRIET
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sulamanchaudhry, Owner at Comfort Suites Alamo/Riverwalk, responded to this review, November 9, 2012
I want to thank you for taking the time to provide us with your feedback. It's good to hear that you had an enjoyable experience with our staff and at our property. Our carpets are typically very clean because we maintain them with semi-annual carpet cleaning; moreover, our carpets throughout the hotel are due to be cleaned again at the end of November 2012. We are currently doing minor renovations and repairs to the hotel this month in order to make sure that the hotel stays looking pristine - this includes management going through every room and public space in the hotel and fixing anything that has wear or tear. We take pride in our hotel, and so we want to make sure that it is constantly something to be proud of. We appreciate your feedback on these types of issues that we may have overseen in order for us to quickly resolve the issues for future guests if not during your stay. Once again, thank you for your feedback.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed October 24, 2012

We booked this hotel, not knowing what to expect, through choice privileges, and we were surprised with both the appearance and service from both the staff and the friendly owner of this property. We would encourage more Canadians to check this out. The rooms are spacious and modern. The free breakfast and the afternoon wine and cheese were both a welcome surprise. The property is close to the famous riverwalk and the Alamo attractions. If we return to San Antonio we would be happy to stay here again.
Bob D

  • Stayed October 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Lise D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mrs_C_OWNER, Owner at Comfort Suites Alamo/Riverwalk, responded to this review, November 8, 2012
Thanks a lot Bob for providing us with your feedback - we really appreciate it. We truly enjoy meeting as many of our guests as possible and the manager's receptions (Tues - Thurs 5-7pm) is a great opportunity for us to do this while our guests get to enjoy a few beverages and snacks. We do our best to make sure the rooms are comfortable and clean. We also personally selected each item on our breakfast buffet out of hundreds of options from our food vendor in order to make sure that we truly enjoyed the quality and taste of our breakfast selections even if it costed more while our breakfast is offered for free. We truly work to find the best value for our guests while working with our staff to make sure that professional service is delivered consistently. We look to improve ourselves from your feedback, but we certainly appreciate your praise. We will definitely let our staff know of your compliments. We know that Canada is faraway, but we hope you choose to visit San Antonio again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Suites Alamo/Riverwalk

Property: Comfort Suites Alamo/Riverwalk
Address: 505 Live Oak, San Antonio, TX 78202-1900
Phone Number:
Location: United States > Texas > San Antonio > Downtown
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Family Hotel in San Antonio
#13 Romantic Hotel in San Antonio
#20 Business Hotel in San Antonio
#35 Best Value Hotel in San Antonio
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Comfort Suites Alamo/Riverwalk 2.5*
Number of rooms: 89
Official Description (provided by the hotel):
Riverwalk & ALAMO 3 Blks. VOTED "BEST Value Downtown"!Even more with the Special Offer above includes Free Parking.This Mediterranean, boutique 3 STAR hotel gives the Traveler or Family seeking a unique experience the highest value downtown because every room sleeps up to a family of 6 and includes FREE breakfast buffet & FREE high-speed wireless internet throughout the hotel. Plus!FREE wine, beer, and hors d'oeuvres Tues-Thurs from 5-7pm during our complimentary Manager's Reception. NEW Tesla Charging stations and standard charging station was just installed! Comfort Suites Alamo Riverwalk is perfect for everyone, families, Monthly rates for Military, leisure, Corporate Suites, convention discounts. Riverwalk minutes away from our 89 suites with either 1 king bed or 2 queen beds, and all of the rooms come with a sleeper sofa, microwave, refrigerator. The beautiful property also boasts its' heated pool, hot tub, (brand new)fitness center, business center, & a putting green. Walking distance to everywhere downtown, 100 restaurants, a mall, art galleries, museums, festivals, parks and more! Perfect place for events like graduates from Lackland Airforce Base(Packages on our hotel site), Ft Sam Medical Courses(monthly rates), family reunions, "Sisters of the Traveling Pants" and more. SeaWorld and Fiesta Texas are only 20-25 minutes away, Ft Sam is one exit north and Trinity University and InCarnate Word University are one exit away. City transportation is great with a one day bus pass you can ride the bus to the San Antonio Zoo (SPECIAL ZOO PACKAGE ON HOTEL SITE), Witte Museum and San Antonio Museum of Art and the Pearl Brewery. Stay in San Antonio at the Comfort Suites for that "Unique experience". Owner operated by The Chaudhry's who designed and built this unique hotel for your personal enjoyment. Bienvenidos! ... more   less 
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Also Known As:
Comfort Suites Alamo/Riverwalk Hotel San Antonio
Comfort Suites San Antonio

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