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“visit to a wonderful city”

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Holiday Inn Express San Antonio N-Riverwalk Area
Ranked #126 of 356 Hotels in San Antonio
pa
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“visit to a wonderful city”
Reviewed March 16, 2014

This hotel is in a restored historical jail. We had wonderful accommodations. Monica who tended the breakfast area, met us daily with a wonderful smile and very helpful. The breakfast had a different hot entrée the days we were in San Antonio, we never felt rushed when eating, breakfast area was always very clean and tidy.

  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kclem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Felipe G, General Manager at Holiday Inn Express San Antonio N-Riverwalk Area, responded to this review, March 20, 2014
Thank you for your Feedback kclem! We are so glad your time with us was both productive and fun! I will be sure to let Monica know of the great job she is doing and we will hope to see you again soon!
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386 reviews from our community

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    67
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (75)
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Prosser, Washington
Level 1 Contributor
4 reviews
Reviewed March 9, 2014

We selected this hotel because it is on the register of national historic sites, having been a former county jail. We understood that it would likely have been renovated through the years, and not necessarily a typical five-star accommodation. We did not want to spend more of our vacation dollars on a room that we would, for the most part, be away from while enjoying the city. The location was perfect, within walking distance of most major attractions, including the Alamo, Market Square, River Walk, and museums. The room was spacious and, all except for one night when the spring break crowd checked in, very quiet. We received exceptional service from two front desk employees, Monica and Monique. They scheduled an Alamo Grand Tour for us, assisted us to find places on the city map, arranged for our taxi, and recommended fine dining. We felt the entire staff was attentive and helpful. My only criticism is that the water flow from the shower was restricted; I suspect that was done on purpose to conserve water. The hotel provided good value for the money spent.

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JimandSher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Felipe G, General Manager at Holiday Inn Express San Antonio N-Riverwalk Area, responded to this review, March 20, 2014
Thank you Jim and Sher, we value your feedback and I will be sure to acknowledge both Monica and Monique for helping to make your visit in San Antonio even better then planned!
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Batesville, Arkansas
Level 4 Contributor
33 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed March 9, 2014 via mobile

Came in with a group, so we didn't have much say on where to stay. It wasn't a bad hotel and had a cool history with it being the old jail. However, if you are looking for an extremely nice hotel in downtown, this isn't it. The room I was in was fairly small, but adequate. The bed wasn't real comfortable. One thing I thought about the room that was odd was the smell. I can't pin point what it was, but it was there the whole trip and air freshener didn't help at all. Other than that, it wasn't a bad stay the breakfast and all of the staff were good.

Stayed March 2014, traveled on business
Helpful?
Thank Jason M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Felipe G, General Manager at Holiday Inn Express San Antonio N-Riverwalk Area, responded to this review, March 20, 2014
Jason M,

Thank you for your feedback regarding our Historic Holiday Inn Express Riverwalk hotel! I am sorry to hear that the accommodations where not exactly what you were hoping for. It is our goal and pleasure to ensure everyone who stays with us leaves happy and satisfied! You can be sure that I will be looking into that musty smell issue in your room. We are working hard to renovate our hotel however due to it's historical significance we have to do so within guidelines. I do hope that you will give us another chance when visiting San Antonio again in the future!
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San Antonio, Texas
Level 3 Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed March 3, 2014

I checked in very tired and needing a quick nap before I had work obligations. I discovered I had no shower curtain. I called the front desk. About 15 minutes later I told a housekeeper on my floor. It ended up taking almost an hour to get a shower curtain. No Nap. The closet door won't stay closed. The next day as I am working at the desk using my laptop, my desk chair was swapped out with a clean one so mine could be cleaned. The new chair is fabric and padded.....and was soaking wet from being cleaned. I guess they thought I needed to stop working for a couple hours. Noise carries too well in this hotel. The rooms are very small. The internet seems slow.

The interesting part of this hotel, to some people, is that it used to be a jail. Executions were performed at the jail. They did the hangings on the second floor utilizing a trap door.

End result is that I am checking out 1 day early and will be staying at another hotel chain and won't be staying at this hotel in the future.

Room Tip: The best way to get a good room is to stay at another hotel.
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  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Henry B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Felipe G, General Manager at Holiday Inn Express San Antonio N-Riverwalk Area, responded to this review, March 20, 2014
Dear Henry B,


We accommodate many guests each evening, and we strive to make their stay
a satisfying one. The principal goal of our hotel is to provide dependable service
to all of our guests at reasonable prices. Consequently, it's disappointing to learn that you've left unhappy.

Please accept my sincere apology.

I want you to know that the comments and suggestions we receive from our
guests are taken seriously. They tell us what we're doing right, what we're
doing wrong and how we can improve. Your willingness to share your recent experience is genuinely appreciated.

Please be assured that the housekeeping issues you've raised have been addressed, and the appropriate action has been taken.

Again, I want to thank you for taking the time to share your concerns with us.


Sincerely,
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Aberdeen
Level 5 Contributor
79 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed February 24, 2014

Funky hotel blocks away from the Riverwalk. One elevator for 5 floors which made it a long wait at best. Staff preoccupied with personal calls or visits from boyfriends blocking the parking lot. Room was fine though a bit scrunched maybe due to being a county jail years ago. And the hallway had a distinct odor of mold or mildew. Not a great hotel but was somewhat inexpensive for this city. We would go elsewhere in the future.

Room Tip: Make sure you ask for the parking fee to be waived. If you are a HIE regular, they will do it for y...
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  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank johnnyfaberdeen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express San Antonio N-Riverwalk Area, responded to this review, March 12, 2014
Dear johnnyfaberdeen,

Thank you for the candid feedback. It is our goal to consistently provide superior service and accommodations at our hotel and your comments are very important to us. We take all reviews positive and negative very seriously, and your feedback will help us improve the quality of product and service that we offer.

We know you have many choices when it comes to lodging and we hope your future travel plans will continue to include IHG.

Sincerely,

Connie D
Case Manager
IHGCare
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Nacogdoches, Texas
1 review
Reviewed February 24, 2014

This hotel has an interesting history. Rooms were older but very clean and comfortable. Location is fair, you can easily walk to riverwalk and the market. The staff here is awesome, friendly and helpful. Breakfast is exceptional for a small hotel. Overall i would stay here over and over again.

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank arc1969
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Felipe G, General Manager at Holiday Inn Express San Antonio N-Riverwalk Area, responded to this review, March 20, 2014
Arc1969,

Thank you for your feedback! We are so happy to be your hotel of choice while in San Antonio! We hope to see you again real soon!
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Washington DC, District of Columbia
Level 5 Contributor
59 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed February 20, 2014

Had a 2 night stay here and really enjoyed the connivence and location. Its 2 blocks from the River walk on a quiet street and close to plenty of restaurants for after work.

Wifi is slower than at other Holiday Inn Express hotels but other than that its the experience I come to expect. Clean spacious room, and quick checkin/out. Staff was very friendly and gave me directions to the couple places I needed to go.

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Steve L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toni I, General Manager at Holiday Inn Express San Antonio N-Riverwalk Area, responded to this review, February 22, 2014
Dear Steve,

Thank you for staying with us here at the Historic Holiday Inn Express Riverwalk. In addition thank you for your feedback regarding our hotel Wi-Fi and it's performance.Steve you can be sure that this is something that we will be taking care of right away so that we may prevent it from happening again to another future guest. It is feedback like this that enables us to better serve our guests' needs. Thank you for taking the time out to leave this wonderful review for us and we do look forward to seeing you again very soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express San Antonio N-Riverwalk Area

Property: Holiday Inn Express San Antonio N-Riverwalk Area
Address: 120 Camaron St, San Antonio, TX 78205-2404
Phone Number:
Location: United States > Texas > San Antonio
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #126 of 356 Hotels in San Antonio
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express San Antonio N-Riverwalk Area 2.5*
Number of rooms: 82
Official Description (provided by the hotel):
San Antonio Hotel Near a Variety of Attractions The historic atmosphere, excellent accommodations and friendly staff make the Holiday Inn Express Hotel & Suites in San Antonio, Texas near the Alamo, River Walk area, and Trolley perfect for both business and leisure travelers.Our hotel in San Antonio, TX is conveniently located within walking distance from the Alamo and the world-famous San Antonio River Walk. Visitors may enjoy shopping at La Villita Historic Arts Village, Rivercenter Mall and Market Square, the largest Mexican marketplace outside Mexico. Ride the local trolley to the many attractions within a mile of our hotel, such as the Tower of the America and IMAX theater.Business travelers benefit from the great location of this historic hotel in San Antonio, TX. We are situated near Valera Energy Corporation, Coca Cola and Pepsi bottling companies, Boeing and Fort Sam Houston. Henry B. Gonzales Convention Center and the Alamodome are a mile from our San Antonio, Texas hotel, which features free high-speed Internet access and a 24-hour business center.From the complimentary hot breakfast bar to the flow-regulated Kohler showerheads, our accommodations go beyond cheap hotels in San Antonio. Relax in the pool and whirlpool, work out in the fitness center and rest comfortably every night in a triple-sheeted bed with four pillows. You'll receive excellent service and amenities while lodging in our San Antonio, Texas hotel. ... more   less 
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Also Known As:
Holiday Inn Express San Antonio North Hotel San Antonio

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