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“Ever stayed overnight at a former jail?”

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Holiday Inn Express San Antonio N-Riverwalk Area
Ranked #125 of 354 Hotels in San Antonio
Milwaukee, Wisconsin
Level Contributor
64 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Ever stayed overnight at a former jail?”
Reviewed February 24, 2013

So this hotel used to be a jail, ok, and the front of it facing the street still has the old bars in the windows, other than that you don't get any sense of it being a former jail. The inside is completely modernized and the rooms had all the normal items you could anticipate finding. The top floor room where we stayed had very tall ceilings and no smell of mold or anything. The only bad thing would be that the shower has a limit on the level of hot water that you could turn the handle too and it seemed to always be right at the middle of hot/cold. The other issue with the shower was that since it had the option to remove the handle from the attachment, it moved around and required constant readjustment. AC was cold and the noise was acceptable. Outside noise was not anything outside of what you would expect to find downtown in a big city. It is about 4 blocks to the river walk access but that nothing and you get to site see along the way too. Parking is interesting as you park across the street in a lot and unless you join or are a member of Priority Club rewards program it will cost you $10 per night. The staff can sign you up right at the front desk however and wave that fee. Breakfast is great, it has all the normal things you would want to eat, there are not a lot of tables however so it might be a trip back to your room to eat it, depending on the time you visit the lobby.

Room Tip: Top floor will give you the best possible views of the city.
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  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank matrix8981
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JulianHIXRW, General Manager at Holiday Inn Express San Antonio N-Riverwalk Area, responded to this review, February 13, 2017
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

Sincerely,
A. Julian M.
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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378 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (74)
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English first
Level Contributor
33 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed February 15, 2013 via mobile

Honestly, we were unable to reserve a room on the riverwalk for this weekend( Valentines) so we settled for this nearby hotel. We requested a large room and got a corner king room. Pretty pricey but a nice treat. Parking is always difficult in this city but one of the employees walked and guided us to a private parking area just across the street as their lot was full. The hotel is sold out for the weekend. They waived their parking fee. This property was originally a county jail dating back to the 1800's. It of course has been updated and converted into a hotel only in the early 2009, therefore the beds, carpet etc are in fine shape. Definitely would stay here again if the riverwalk rooms were unavailable or if you weren't interested in the riverwalk. Check in staff was helpful.

Helpful?
Thank rain3bow
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
ttribby, General Manager at Holiday Inn Express San Antonio N-Riverwalk Area, responded to this review, March 6, 2013
Thank you for your comments about the hotel. You are correct about parking being difficult in the downtown area. I am glad to hear our staff member was able to assistance you with parking your vehicle. I hope to see you soon at the hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Connecticut
Level Contributor
508 reviews
109 hotel reviews
common_n_hotel_reviews_1bd8 279 helpful votes
Reviewed January 27, 2013 via mobile

The HI Express is located in a registered historic building that was a jail. The staff wear polo shirts that say "guard"
Parking is located across the street and is free but entrance into the facility means traversing 6-8 steep steps just to get in.
Lobby presents well and depending on the room, they will be decent size or minuscule .

Rooms one the first floor have no view and are minuscule. Recommend higher floors.

Our room was on the fifth floor and we had a decent view but the air conditioner spewed out some black fuzz every time it came on.

We checked out early and moved to another hotel when my sensed an apparition talking and touching her. Fact!

Stayed January 2013, traveled on business
Helpful?
3 Thank C H L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ttribby, Guest Relations Manager at Holiday Inn Express San Antonio N-Riverwalk Area, responded to this review, February 5, 2013
Thank you for taking the time to communicate why our service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible. Our company aims to consistently deliver a professional service to our customers. We will evaluate how we can prevent this problem from occurring in the future. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. It’s our goal to retain you as a satisfied customer and hope to serve you again in the future.
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Des Moines, IA
Level Contributor
34 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed November 27, 2012

This was a mixed bag for our stay. We had some trouble checking in but got that resolved. There are about 8-10 steep steps to enter through the front door but there is also a ramp on the side to let you in a side door. Parking is tight and is mostly across the street. Room was musty and had an old cologne smell to it but the room and bathroom were both very clean and quiet. Only one elevator and it seemed to be busy and slow most of the time. Breakfast was very good but has a small dining area. We had to take to our rooms on both mornings. The service overall was excelelnt- the attendanats make this place. Always accomodating at any time of the day. 6-7 blocks to the Alamo, 3-4 blocks to the Riverwalk. 4-5 blocks to the Mexican Market. Go to Commerce Street to walk to all locations. You go by bus stops and some homeless people but it is busy and well lit.

Room Tip: We stayed on the 4th floor and had no problems with noise. There are some rumors of ghost activity...
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  • Stayed November 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank CycloneJoe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ttribby, Guest Relations Manager at Holiday Inn Express San Antonio N-Riverwalk Area, responded to this review, November 28, 2012
We just wanted to take a moment to let you know how much we appreciate your business and positive comments. We really value you taking the time to let us know we're doing something right. If there is anything we can do for you, please let us know. We would also like to know where we can find more great clients like you! It's customers like you that make this business worthwhile. Thanks again and we look forward to serving you in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Plano, Texas
Level Contributor
29 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
Reviewed October 23, 2012

My wife and I enjoy staying at the Holiday Inn Express hotels as we travel (which is extensive). They are consistent in their quality and value. The free hot breakfast means a cost savings of $15 - $20 per night for the two of us. The free wireless internet access often means an additional savings of $10 per night when compared with many hotels (especially downtown ones).

The Holiday Inn Express San Antonio North is somewhat different than many Holiday Inn Express hotels. It is located in a building which was the Bexar County Jail from 1879 - 1961. It was completely renovated and converted into a hotel in 2002. The hotel is smaller than most Holiday Inn Express hotels. And, as is common with renovated downtown hotels in most cities, the rooms are also smaller than most Holiday Inn Expresss hotels. But the service and quality matches that found in all Holiday Inn Express hotels.

The location of the hotel in downtown San Antonio is perfect! It is about two blocks from the Riverwalk and is within walking distance of everything in the downtown area.

The first thing which stood out to us about the hotel was the friendliness of the staff. Yes, they were very helpful from a service standpoint any time you had a question or needed something. But what really impressed us was how friendly everyone was. Any time you passed someone, they always smiled at you, said hello, asked how your day was going, or something similar. We've been to very few hotels, including extremely high end ones, who have made us feel as welcome as we were here.

The rooms including the bathrooms are somewhat smaller than most Holiday Inn Express hotels but they were extirely adequate for our needs. They had the same general furnishings you expect with a Holiday Inn Express. The rooms looked new, were clean, and were well maintained.

We didn't use the pool but it was quite small so if you are looking for a hotel with a nice large pool to lounge around, this wouldn't be the hotel for you. The hotel had aqequate self parking in a lot located directly across the street which was convenient and not all that common for a downtown hotel.

In summary, if you are looking for a quality hotel, in a great location in downtown San Antonio, with a very friendly staff, and provides a great value --- then this will fit your needs perfectly. However, if you are looking for luxury with large rooms and a great pool, than this isn't the place for you.

(I had a difficult time giving a rating for this hotel. I ended up giving it a Very Good rating but that was only because the rooms were on the smaller side and the hotel was basic. But, if I am giving the rating while keeping those factors in mind, then I would rate it as Excellent.)

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank TexRanger7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JulianHIXRW, General Manager at Holiday Inn Express San Antonio N-Riverwalk Area, responded to this review, February 13, 2017
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

Sincerely,
A. Julian M.
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
Reviewed September 23, 2012

Loved it. Great front desk service. Rest of staff is nice too. Couple blocks from riverwalk. Excellent complimentary breakfast. The building is historical unique and charming. The pool and jacuzzi is heated and not crowded with fresh towels readily available.

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bgd1111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JulianHIXRW, General Manager at Holiday Inn Express San Antonio N-Riverwalk Area, responded to this review, February 13, 2017
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

Sincerely,
A. Julian M.
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Midland, TX
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 9, 2012

The best thing about this hotel was the service we received. If the person at the front desk was on the phone, they made sure we knew they would get to us as soon as possible, then apologized for the wait.

The room we were in was small, as is expected with an older building, and had everything we needed. I found the bed to be not quite as good as it usually is for this chain. My back ached the entire next day. Breakfast was also pretty standard for a HIE.

However...

The room we were first assigned smelled like moldy towels. I understand it's an old building, but this was BAD. It came from the A/C unit, which had water running down the wall and was soaking the carpet. For the first time in my life, I asked for a room change. The man at the front desk was very accommodating and gave us a new room down the hall. It also had the moldy towel smell, but not nearly as bad as the first room. Since it was pretty late and we were exhausted, we took it.

Also, be prepared to lug your suitcases up stairs to the lobby. If there was a ramp, I didn't see it from the two sides that were accessible from the parking lot across the street. BTW, parking is $10/day, unless you are a gold member, then it's free (nice perk). Street was never busy, so I didn't mind.

Bottom line: Even with the fantastic service, they will have to fix this smell problem for me to stay here again. This could be a good hotel.

  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank texastraveler365
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express San Antonio N-Riverwalk Area, responded to this review, September 24, 2012
Dear texastraveler365,

Thank you for your feedback. I appreciate the compliments you’ve shared regarding our staff and the level of service provided. We are hospitality professionals who pride ourselves on delivering world class service to all of our guests. Please accept my sincere apology for the unusual condition of the room you received. I have taken note of your valuable comments and these will be taken into consideration in our efforts to provide the best hotel experience possible.

Again, I do apologize and regret that this impacted your experience at our hotel.

Sincerely,

Joel B
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express San Antonio N-Riverwalk Area

Property: Holiday Inn Express San Antonio N-Riverwalk Area
Address: 120 Camaron St, San Antonio, TX 78205-2404
Phone Number:
Location: United States > Texas > San Antonio
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #125 of 354 Hotels in San Antonio
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express San Antonio N-Riverwalk Area 2.5*
Number of rooms: 82
Official Description (provided by the hotel):
San Antonio Hotel Near a Variety of Attractions The historic atmosphere, excellent accommodations and friendly staff make the Holiday Inn Express Hotel & Suites in San Antonio, Texas near the Alamo, River Walk area, and Trolley perfect for both business and leisure travelers.Our hotel in San Antonio, TX is conveniently located within walking distance from the Alamo and the world-famous San Antonio River Walk. Visitors may enjoy shopping at La Villita Historic Arts Village, Rivercenter Mall and Market Square, the largest Mexican marketplace outside Mexico. Ride the local trolley to the many attractions within a mile of our hotel, such as the Tower of the America and IMAX theater.Business travelers benefit from the great location of this historic hotel in San Antonio, TX. We are situated near Valera Energy Corporation, Coca Cola and Pepsi bottling companies, Boeing and Fort Sam Houston. Henry B. Gonzales Convention Center and the Alamodome are a mile from our San Antonio, Texas hotel, which features free high-speed Internet access and a 24-hour business center.From the complimentary hot breakfast bar to the flow-regulated Kohler showerheads, our accommodations go beyond cheap hotels in San Antonio. Relax in the pool and whirlpool, work out in the fitness center and rest comfortably every night in a triple-sheeted bed with four pillows. You'll receive excellent service and amenities while lodging in our San Antonio, Texas hotel. ... more   less 
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Also Known As:
Holiday Inn Express San Antonio North Hotel San Antonio

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