We regularly stay at Holiday Inn Express motels because they achieve a good standard.
This however was not the case with the Holiday Inn Express San Antonio North.
The rooms present fairly well although it is clear here that cleanliness and maintenance are not always the priority. The mirrored door of the main wardrobe needed repair, which had been attempted but it was an extremely poor effort and the door continued to sway open, unable to secure it in a closed position.
On arrival the room appeared clean and bed linen was fresh. We stayed 3 nights and conditions continued to deteriorate during the stay. Beds were not made and the room was not cleaned to the original standard. We also had to follow up with cleaning staff to request replenishment of standard in room refreshments.
Breakfast supplies kept running out to the frustration of guests and it was really sad to see that new staff were being interviewed in the dining room whilst guests were having breakfast.
The walls and doors do not prevent noise intrusion and plumbing is very poorly maintained.
The elevator is very noisy so request a room as far as possible away from the elevator.More