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“Homewood suites are always my favorite”

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Homewood Suites by Hilton San Antonio - Riverwalk / Downtown
Ranked #33 of 355 Hotels in San Antonio
Certificate of Excellence
Durham, North Carolina, United States
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Homewood suites are always my favorite”
Reviewed October 29, 2013

Homewood suites in downtown San Antonio met my expectation. Very clean and spacious room, great location, friendly staff, free hot breakfast. Although an accident occurred that there was water leak on ceiling in the bathroom, it was fixed and cleaned very fast after I called front desk. I highly recommend this hotel.

Stayed March 2013, traveled on business
Helpful?
Thank Bin S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Todd H, General Manager at Homewood Suites by Hilton San Antonio - Riverwalk / Downtown, responded to this review, October 31, 2013
Thank you for taking the time to post this review. I apologize for the issue you had with a leak in the bathroom ceiling. I am glad to hear my staff responded quickly to get it fixed and cleaned up. We appreciate your business and hope to have you back as our guest in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,130 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (135)
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English first
Fort Myers Beach, Florida
Level Contributor
26 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed October 29, 2013

We did a "Girls' Trip" in San Antonio. The two bedroom suite was great for us. The staff was always very accommodating. You could walk right out of the hotel and get to the Riverwalk - it is a bit quieter on this end, but it's a beautiful walk to the busier section. Or, you can go two blocks in the other direction and get to the heart of the Riverwalk.
The breakfast was great and they did an evening social, with dinner (social Monday-Thursday). We had cocktails one night, again found staff very accommodating.
The only drawback is the first morning, our showers were not "hot". We did tell the staff and they sent someone up immediately. The man took the faucets apart. Water seemed obviously warmer, but next morning, cool showers again. However, on the weekdays the water was improved, even hot. We think it just may not produce enough hot water at "high use" times. Not enough of an issue to prevent us from staying again.

  • Stayed October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mjbeam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Todd H, General Manager at Homewood Suites by Hilton San Antonio - Riverwalk / Downtown, responded to this review, October 31, 2013
Thank you for taking the time to post this review of your recent stay with us. I am glad one of our two-bedroom suites work well for your "girl's trip". They are quite spacious. I apologize for the issue you had with the hot water. I assure you this was an isolated issue and probably stemmed from a failing shower valve. Thank you for choosing Homewood Suites. We appreciate your business and hope to have you back as our guest in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Austin, United States
1 review
Reviewed October 29, 2013

Hilton did a good job of renovating an old industrial building in the historic "horseshoe bend" of San Antonio's River Walk. Centrally located in the historic downtown. Homewood Suites provides its customers with convenient, comfortable and affordable services. It is an excellent value.

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank John R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Todd H, General Manager at Homewood Suites by Hilton San Antonio - Riverwalk / Downtown, responded to this review, October 31, 2013
Thank you for taking the time to review your recent stay with us. Our hotel is built inside the historic San Antonio Drug Company Building. The building is built in the Chicago Mercantile style. It certainly has a lot of character. Thank you for choosing Homewood Suites. We truly appreciate your business.
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Kemah, Texas
Level Contributor
37 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed October 27, 2013

Just got back from a last minute one night stay to San Antonio. There were 2 groups of us so instead of booking 2 rooms we decided to book a 2 bedroom suite. We booked a 2 br/2 bath suite with a king in one room and a double in the other. What we actually got was 2 kings which was a nice surprise. Also, the suite was HUGE! I would say it was about the size of a small house. Even the bedrooms were big.
The hotel is on the quiet end of the Riverwalk so it stayed pretty quiet but still within a couple of blocks of most of the places we wanted to see. The only negative thing I can say is the the valet parking seemed to be a little disorderly when it was time to leave and also there was a used washcloth draped over shower curtain rail from the previous resident. All in all I would stay here again mainly because of the size of the rooms. It was quite a comfortable stay.

  • Stayed October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank zeboe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Todd H, General Manager at Homewood Suites by Hilton San Antonio - Riverwalk / Downtown, responded to this review, October 29, 2013
Thank you for taking the time to post this review of your recent stay with us. I am glad you pointed out the size of our suites. They are very much bigger than most suites I have personally stayed in. It is nice to have the space to move around and not feel cramped like some hotels. I apologize for the issues you may have experienced with the valet department and cleanliness of your suite. I will work with my team to improve upon these areas. Thank you for choosing Homewood Suites. We appreciate your business.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Deer Park, Texas
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 137 helpful votes
Reviewed October 27, 2013

Check-in was easy, valet was friendly (although he had to tell me they don't have a bellman, so it's "haul your own luggage") Victor at the front desk was nice, gave me directions that I asked for.
The room is, as others have stated, somewhat dated. Orange duvet, plaid carpets, dark fake wood....there's a 70's Days Inn looking for its furniture...I had a corner suite, 707, which is quite a bit larger than many Homewood Suites I've stayed in. The room was clean, but the hole in the carpet next to the bathroom is regrettable.
Also, as a HH member at my level, there are normally some extra amenities in the room - not this time.
This hotel is several blocks from the busy section of the Riverwalk, so if you're looking to be near the Alamo, the restaurants, etc...look elsewhere.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lisa E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Todd H, General Manager at Homewood Suites by Hilton San Antonio - Riverwalk / Downtown, responded to this review, October 29, 2013
Thank you for taking the time to write this review of your recent stay with us. Actually, our valet staff will assist our guests with their luggage. I have spoken with the manager about this so that they all are on the same page regarding this matter. While the cranberry duvets were nice, we are now moving to the Homewood Suites all white bedding. This should be in place by mid November. I think you will like the new look. Lastly, per Homewood Suites and Hilton Honors, all Gold and Diamond VIP's do receive a welcome amenity upon arrival. You also have the option of choosing bonus points over the amenity. I am not sure of your Honors status or preference but this may have something to do with you not receiving amenity. Thank you for choosing Homewood Suites. We appreciate your business.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
76 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed October 24, 2013

The location of the hotel is awesome. Walking distance to river walk. Staff was polite.
Although the rooms don't look new it is very spacious. The rooms were cleaned daily.
Good breakfast. Wifi kept dropping when I stayed there not a constant connection.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AparnaK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Todd H, General Manager at Homewood Suites by Hilton San Antonio - Riverwalk / Downtown, responded to this review, October 25, 2013
Thank you for taking the time to post this review of your recent stay with us. We truly appreciate your business and hope to have you back as our guest next time you are in San Antonio. Thank you for choosing Homewood Suites.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Baker City
Level Contributor
29 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed October 24, 2013

I really enjoyed staying here not only for the great location but also because the room was great. Pool was a little small but did go to 8 foot deep. Loved being able to go right out to the River Walk as well as the restaurants right there. Room was very clean. Had a view of the river walk with a balcony and that was so nice to sit out on in the evening with a great view of the city. All the employees was very friendly and greeted you when you walked by. I will be planning another trip!

Room Tip: Ask for a Balcony view of the River Walk
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  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rhonda H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Todd H, General Manager at Homewood Suites by Hilton San Antonio - Riverwalk / Downtown, responded to this review, October 25, 2013
Thank you for taking the time to post this review of your recent stay. We truly appreciate our guests taking the time to post the reviews so other potential guests coming to San Antonio know what to expect. It should be noted that while we are on the river walk, our views of the river are very limited and we do not have balconies. Thank you for choosing Homewood Suites. We appreciate your business.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Homewood Suites by Hilton San Antonio - Riverwalk / Downtown

Property: Homewood Suites by Hilton San Antonio - Riverwalk / Downtown
Address: 432 W Market St, San Antonio, TX 78205-2920
Phone Number:
Location: United States > Texas > San Antonio > East Side
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Romantic Hotel in San Antonio
#27 Business Hotel in San Antonio
#45 Family Hotel in San Antonio
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Homewood Suites by Hilton San Antonio - Riverwalk / Downtown 3*
Number of rooms: 146
Official Description (provided by the hotel):
Enjoy being in the heart of scenic and historic San Antonio, Texas at our Homewood Suites by Hilton® San Antonio-Riverwalk/Downtown hotel. Situated on the famous Riverwalk, our all-suite hotel is convenient to historical sites, shopping and dining. Connect with home and the office with free high-speed internet access. Start your day with a hot full breakfast served daily. At the end of a long day, unwind with our evening dinner and drinks (beer, wine, margaritas) served Monday to Thursday. Both meals are included with your stay. Or, prepare your own meal in the fully equipped kitchen, featuring a refrigerator, microwave, two-burner stove top, dishwasher and utensils. Lounge in one of our one or two bedroom suites with a separate bedroom and living area featuring a sofabed and TVs with premium cable channels. Host a meeting or event for up to 90 people and use the services available in our business center. Relax in our rooftop pool or whirlpool, or work out on the latest fitness equipment. Shop at nearby Rivercenter Mall and El Mercado. Learn about Texas history at the Alamo and Governor’s Palace. Dine on local and international foods. Plan family activities at Sea World, Splashtown and the San Antonio Zoo. Business travelers will enjoy our proximity to the H. B. Gonzales Convention Center. Our multi-lingual staff will help you find the best options in San Antonio. ... more   less 
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Also Known As:
Homewood Suites By Hilton Riverwalk / Downtown Hotel San Antonio
Homewood Suites San Antonio
Homewood San Antonio
San Antonio Homewood Suites

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