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“Great Choice for a Riverwalk Stay”

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Homewood Suites by Hilton San Antonio - Riverwalk / Downtown
Ranked #30 of 358 Hotels in San Antonio
Certificate of Excellence
Reviewed September 6, 2011

This hotel is a great choice for a trip to San Antonio on the Riverwalk. The hotel is located on a quieter portion of the Riverwalk, which is actually nice. If you go by street it's only 2 blocks from the "busy" part of the Riverwalk or you can get right on the Riverwalk and a take a stroll around, where you are located close to Marriage Island and La Villita. The hotel is in a historic building, which is pretty cool...it often gets mentioned on the riverboat tours as they go by.

The suites are spacious and multi-purpose with the fill kitchen and living room. Some of the decor is a bit out-of-date, but they were doing renovations while we were there, so that's good that they are always improving! Many people commented on the HD TVs and we did have one in the bedroom, so they must be replacing those too.

The breakfast was great too...we usually go out to breakfast or brunch on vacation and it saved us a bunch to eat the hotel each day. The hot choices didn't change as often as I've seen at other Homewood Suites, but it was always plenty to eat. Nice to be able to sit and look at the Riverwalk while eating as well.

The free wi-fi is a really nice feature too! So much easier to be able to do some planning on-the-go on a trip with free wi-fi than to have to pay if you want to look up ideas of what to do.

The staff was very friendly and helpful as well, which is always a nice touch for a stay. Would definitely stay here again and would recommend staying here.

  • Stayed: September 2011, traveled as a couple
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2  Thank MEL1103
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HomewoodSuitesSocial, Social Media Manager at Homewood Suites by Hilton San Antonio - Riverwalk / Downtown, responded to this reviewResponded September 19, 2011

Dear MEL1103,

Thank you for the great, detailed review! We appreciate your comments about our staff, suites, breakfast and internet and are glad you enjoyed the location. We hope to see you again soon if your travels bring you back to the area.

Thanks!

Heather Harris

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,022 - 1,028 of 1,185 reviews

Reviewed August 30, 2011

The rooms were very spacious and clean. Really appdeciated a shower head I didn't have to duck and use when I'm only 5' 9". Only suggestion would be for an expanded breakfast selection along with more food selections like sister hotel embassy suites provides.

  • Stayed: August 2011
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Thank DaveA65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HomewoodSuitesSocial, Social Media Manager at Homewood Suites by Hilton San Antonio - Riverwalk / Downtown, responded to this reviewResponded September 1, 2011

Dear DaveA65,

What a nice review! Thank you! We appreciate you taking the time to post it and are glad you enjoyed your stay. Thank you also for your suggestions on our breakfast selection. We hope you plan to return again soon. Wishing you safe travels!

Thanks again,
Heather Harris

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Reviewed August 21, 2011

I was so surprised and impressed by this hotel. In the past, I stayed at the Westin and Hotel Contessa (which are right next to this hotel). However, both of those hotels were full for the dates I wanted. I booked this hotel, and have to say you get so much for your money.

The rates are cheaper than the Westin and Contessa --- and in exchange you get a one bedroom suite with a kitchen included.Monday thru Thursday evenings they offer free adult beverages in the lobby too. The hotel is super unique too because it is in a renovation historical building. The hallways twist and turn throughout the hotel and the room configurations are also unique. It's been redone very well ---- it's not as "fancy" as the Westin but it's modern, clean and spacious.

Also, our maid left us notes about how she hoped we were enjoying our stay and if we needed anything to let her know --- it was a nice touch.

The rooftop pool is small, but most rooftop pools I have ever been to are on the smaller end.

  • Stayed: August 2011, traveled with family
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3  Thank Caylor99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HomewoodSuitesSocial, Social Media Manager at Homewood Suites by Hilton San Antonio - Riverwalk / Downtown, responded to this reviewResponded September 1, 2011

Dear Caylor99,

Thank you so much for taking the time to post such a nice review of your recent Homewood Suites stay. We are glad you enjoyed your visit with us and are glad you found us a great value. We hope you return again soon and wish you safe travels!

Thanks again,
Heather Harris

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Reviewed August 11, 2011

Did not meet initial expectations, though quickly corrected; would recommend (with caveats), but would definitely stay again.

We booked this for our Spring Break trip; our goal was 1) downtown, 2)plenty of family room 3)brand for which we get points.

Location: On the Southwest end of the Riverwalk, a quieter area, but only a two block walk (across city streets) to the 'happening' part of the riverwalk. Walking along the river was longer, but an enjoyable stroll.

Room: We used the OLCI and selected 10th floor, overlooking the river. Check-in on arrival was swift, and we were recognized for our HHonors elite status. Arrived to find a tray of used dishes outside the door. Room smelled... likely smokey, not musty. Old food in refridgerator (mushy apples, waffles). Call to desk resulted in a string of apologies and a veritable SWAT team of housekeepers to the room. They quickly cleaned the fridge, set up an ozone machine, and brought fresh linen.

Pool area: The roof top pool is small and shallow, but hey, it's a roof-top pool. It's always nice to splash a little with the kids after a day of activity, and what's cooler than a roof-top pool?

Parking: We parked across the street (to the North) in a municipal ramp, cheaper than valet.

Breakfast: Three (or was it four?) hot dishes (egg, meat, potato), two waffle irons, plenty of cereal/yogurt/oatmeal/bread/fruit available. Plenty of sitting room for eating, didn't have to wait, despite a big youth group one morning.

Room Tip: Using OLCI, and looking at Google Earth, you can pick the rooms that overlook the river vs. the fron...
  • Stayed: April 2011, traveled with family
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3  Thank zman319
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HomewoodSuitesSocial, Social Media Manager at Homewood Suites by Hilton San Antonio - Riverwalk / Downtown, responded to this reviewResponded August 17, 2011

Hi zman319,

We appreciate you taking the time to write a review and apologize for the initial condition of the room. Thank you for the positive feedback on our housekeeping service and breakfast. We hope you will consider staying with us again the next time you are in the area.

Thanks!

Heather Harris

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Reviewed August 10, 2011

Spacious room, clean with comfortable beds. would love to have flat screen hdtvs. Nice breakfast and reception dinner. Great location, just a short walk to pretty much everywhere in downtown area. Pool small but enjoyable, however would strongly recommend to install some umbrellas to add some shade and make it more pleasurable, remember pool is located in roof top and it gets very hot during the day. Would consider stay there again.

  • Stayed: August 2011, traveled with family
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Thank alex m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HomewoodSuitesSocial, Social Media Manager at Homewood Suites by Hilton San Antonio - Riverwalk / Downtown, responded to this reviewResponded August 17, 2011

Hi alex m,

Thanks for the great review! We are glad you enjoyed your stay and appreciate your feedback on the pool area. We hope to see you again the next time you are in the area.

Thanks!

Heather Harris

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Reviewed August 6, 2011

The hotel is in a building that is on the Historic Register. Located right on the Riverwalk and is within easy walking distance of the Alamo and other attractions. Breakfast is included in the morning and there is an evening dinner reception Monday thru Thursday Beer,wine and Margaritas are included

The Riverwalk itself is loaded with places to eat and the selection runs the gamit of inexpensive to trendy and costly. What I liked was there was a CVS on Riverwalk and some markets on the upper streets that you can stock your Hotel kitchen with

  • Stayed: July 2011, traveled with family
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Thank Romnan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HomewoodSuitesSocial, Social Media Manager at Homewood Suites by Hilton San Antonio - Riverwalk / Downtown, responded to this reviewResponded August 10, 2011

Hi Romnan,

We appreciate your kind words and are glad you enjoyed your trip. Thanks for the great review and we hope to see you again soon. Safe travels!

Heather Harris

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 3, 2011

I was happy to find a hotel suite close to the Riverwalk for my family of 5. The pros of this hotel are the location (we walked to the section of the Riverwalk with the most restaurants, the Alamo, El Mercado). It was nice to have 2 rooms to spread out, and not have to have a roll away bed for my 3rd child. (she used the sofa bed)
Unfortunately, the cleanliness of the hotel was sub-par. It looked clean upon arrival, but after spending a bit of time in there it was just kind of dirty. (French fry in the window sill, crayon on the floor, easily missed items, but I would rather not have to see what the previous guests left) The bathroom was really pretty gross. It smelled like urine (which was first noticed by my easy-going husband who travels often~he can put up with quite a lot), and the bathtub looked stained. I purchased bathtub cleaner and Clorox wipes to attempt to clean it up. I also told the agent at the front desk and was told he would have a housekeeper clean it. The housekeepers that I spoke to were VERY nice! I don't think it was smelly because of a lack of their cleaning, it was almost as if the tile/wallpaper/toilet was just stained with the smell. Anyway, we ended up purchasing cheap flip-flops for the shower to avoid standing in the tub.
The breakfast was just okay. It was very crowded around 8am (we should have attempted to go down earlier), the coffee and bacon ran out quickly so people had to wait for refills. Tables were cleared, but each time we sat down, we had to wipe crumbs on the tables and chairs from the previous guests. We did not go down for the evening appetizers so perhaps they were better organized.
Another note~other reviewers have mentioned the small size of the pool, but I was still surprised at how VERY small it was. So much so that when we visited it, there were about 12 kids standing in it and that was about all there was room for. We ended up skipping it altogether.
Regarding valet parking: we had no problems, but we only used the valet when arriving and departing. I did notice the prices on the hotel website and the price on the valet stand at the hotel are different (not by much, maybe $1.50 or $2?) but I forgot to mention it to anyone at the desk.
San Antonio is a beautiful, historical place! Even though the temperatures outside were 100+ we still were able to walk most places because of the location of the hotel. We did cut our trip short by one day pretty much because we just could not take the bathroom any longer. For the price of the room, I would have expected a bit more.

  • Stayed: July 2011, traveled with family
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    • Sleep Quality
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4  Thank TxMom5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sanantoniogm, General Manager at Homewood Suites by Hilton San Antonio - Riverwalk / Downtown, responded to this reviewResponded August 5, 2011

We are sorry we were not able to provide you with the quality of services and amenities you deserve. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding experience at Homewood Suites. We appreciate your feedback and I will be reaching out to you in order to make this right.

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Additional Information about Homewood Suites by Hilton San Antonio - Riverwalk / Downtown

Address: 432 W Market St, San Antonio, TX 78205-2920
Phone Number:
Location: United States > Texas > San Antonio > East Side
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Romantic Hotel in San Antonio
#27 Business Hotel in San Antonio
#45 Family Hotel in San Antonio
Price Range: $183 - $339 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Homewood Suites by Hilton San Antonio - Riverwalk / Downtown 3*
Number of rooms: 146
Official Description (provided by the hotel):
Enjoy being in the heart of scenic and historic San Antonio, Texas at our Homewood Suites by Hilton® San Antonio-Riverwalk/Downtown hotel. Situated on the famous Riverwalk, our all-suite hotel is convenient to historical sites, shopping and dining. Connect with home and the office with free high-speed internet access. Start your day with a hot full breakfast served daily. At the end of a long day, unwind with our evening dinner and drinks (beer, wine, margaritas) served Monday to Thursday. Both meals are included with your stay. Or, prepare your own meal in the fully equipped kitchen, featuring a refrigerator, microwave, two-burner stove top, dishwasher and utensils. Lounge in one of our one or two bedroom suites with a separate bedroom and living area featuring a sofabed and TVs with premium cable channels. Host a meeting or event for up to 90 people and use the services available in our business center. Relax in our rooftop pool or whirlpool, or work out on the latest fitness equipment. Shop at nearby Rivercenter Mall and El Mercado. Learn about Texas history at the Alamo and Governor’s Palace. Dine on local and international foods. Plan family activities at Sea World, Splashtown and the San Antonio Zoo. Business travelers will enjoy our proximity to the H. B. Gonzales Convention Center. Our multi-lingual staff will help you find the best options in San Antonio. ... more   less 
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Also Known As:
Homewood Suites By Hilton Riverwalk / Downtown Hotel San Antonio
Homewood Suites San Antonio
Homewood San Antonio
San Antonio Homewood Suites

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