This hotel gets a ton of positive buzz. I can see why, to an extent. But I'm wondering if the people writing all those glowing articles for national and international travel magazines have actually stayed the night here.
After check-in, which was quick and easy, I went to the basement bar. The bartender was, by far, the rudest human I've ever encountered. Service with a snarl. He clearly didn't want to be there. One of the other guests finally called him out in front of everyone and he toned it down ... a bit. Totally unacceptable.
Thankfully, the staff at Ocho (their restaurant) was much, much nicer. There were still issues there, though. The bartender there apologized -- without any prompting -- for the delays in getting my food and gave me a free drink. That, my friends, is good service. The prices are reasonable and the food is tasty.
I had a suite. It was nice ... wood floors, simple-yet-elegant furnishings, a sitting room with a couch and fridge, comfy bed. The refillable soap/shampoo/conditioner bottles in the tub are kinda gross. I understand they're trying to be eco-friendly, but it doesn't seem particularly sanitary. Also, as another poster mentioned, even though multiple sets of towels were left by the maids, there was only one -- yes, one -- washcloth in the room.
Also as previously mentioned, hallways were littered with dirty dishes. Seriously, someone can't come through late at night and/or first thing in the morning to pick them up?This place isn't that big.
I'm not opposed to paying a premium rate for a premium hotel, but Hotel Havana isn't there ... yet.
- Official Description (provided by the hotel):
- Situated on a quiet stretch of the North Riverwalk known as the Museum Reach, directly adjacent from the Tobin Center for the Performing Arts, Hotel Havana offers elegant accommodations in the heart of San Antonio. From the studios to the Penthouse Suite, each of the 27 rooms and suites is uniquely appointed and designed for comfort. All feature original Bastrop pine floors and are decorated with antique furniture, Turkish rugs and vintage Cuban artwork with an emphasis on creating elegant but uncluttered space for a restful stay. Our luxurious bed linens are custom made and bathrooms are stocked with Red Flower body care products. Each room comes equipped with our signature mini bar featuring local and international snacks, drinks and souvenirs.Hotel Havana is also home to Ocho, a restaurant and lounge space serving drinks and food downstairs in the intimate hotel basement and upstairs on the riverfront. The property was reopened in 2010 by hotelier Liz Lambert and Bunkhouse Group and is listed in the National Register of Historic Places. ... more less
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