This was my second time staying at this hotel. The first time, which was two weeks ago everything was great so, upon check-out I made reservations to come again.
First of all I asked if I could be placed back in rm#108 and was told that that room was not available during that time, but rm#106 would be. This was fine so I said ok. When I arrived I was given room #128 and was told rm#106 was not available. So of course I took rm#128 because we had just driven from Dallas and the kids were ready to go to Sea World.
To make a long story short the plumbing in the tub was backed up and there were no other rooms available. How gross!!! So we ended up taking wash offs. Called the front desk and the security guy came with a toilet plunger to plung the tub. Double gross!!!! The following morning I talked to the manager and she said it would be taken care of. My family and I got back around 3:00pm on saturday from the park and the problem still was not taken care of. I called the front desk and she did not know what I was talking about so I had to explain what was going on to her when this should have been done by her manager. The problem from friday at 1030pm was finally taken care of by 1030pm on sat. Not to mention the tub was left filthy by the maintance man.
If this is type of service you want for the price you pay enjoy.
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- Also Known As:
- Residence Inn San Antonio Seaworld Hotel San Antonio
- San Antonio Residence Inn
- San Antonio Marriott