We selected this hotel because of the full kitchen and the indoor heated pool. The first day, we went for a swim and the pool's heating element was out. We already had the toddler ready and excited for the water so we had to hop in the hot tub. Then more guest came and tried to pile in the hot tub with us. Not ideal. This happened twice during our week long stay.
We were missing a stopper for our bathtub and the maintenance guy gave us a stopper and a screwdriver to fix it ourselves. My husband is handy, but it was puzzling as to why we had to fix it ourselves.
Our safe wasn't working, but that was remedied quickly. The staff was friendly and the GM was always present and was friendly with the guests. However, he seemed to only magnetize to the guests that stayed there awhile instead of meeting new guests. We stayed there a week and he only introduced himself once we told him about an issue we had. This issue was when one of the staff members just walked into our room, with no knocking or announcement. I was napping in my nightgown with my toddler in the bed with me. He claimed he thought no one was there!! How can you assume when guest are in or out of their room? You should knock or the hotel should have alerted guests that staff would be coming around to upgrade TVs. It was very awkward because he didn't announce himself or even wear a name badge. The GM stated he would resolve the issue for us.
More than anything, the beds were HORRIBLE. We had a two queen beds so my son could have his own bed. The bed that my husband and I slept in sunk in the middle. We had to sleep on opposite ends, otherwise, we would roll towards one another. So my husband slept on the couch and I had to sleep with my son and his bed squeaked.
The staff was great. There was one front desk staff member who wasn't as friendly. The breakfast had a good variety. Some of the time it was cold.
Overall, the hotel was clean, it had a great location and we enjoyed our time there.
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- Also Known As:
- Residence Inn San Antonio Seaworld Hotel San Antonio
- San Antonio Residence Inn
- San Antonio Marriott