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“Great property for our USAF graduation stay!”

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Residence Inn San Antonio SeaWorldR/Lackland
Ranked #111 of 354 Hotels in San Antonio
Chesapeake, Virginia
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Great property for our USAF graduation stay!”
5 of 5 bubbles Reviewed November 25, 2013

We visited recently with two families in tow to attend the BMT graduation at Lackland AFB. From my very first call (with Cowboy Robert) to the property months in advance to inquire about rates to the moment we walked out the door (shaking Cowboy Robert's hand), we were made to feel welcome like family. The Residence Inn concept is great by itself but coupled with people that truly care that you are comfortable and have everything you need, there is no match. Thanks to all for a great stay!

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank RLMINVA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert C, General Manager at Residence Inn San Antonio SeaWorldR/Lackland, responded to this review, February 3, 2014
RLMINVA,
I am proud to read that Cowboy Robert made you feel like family. He always goes up and beyond for our guest to ensure they have the best stay possible. Congratulations to you and your Airman.
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239 reviews from our community

Traveler rating
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See reviews for
149
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (42)
Date | Rating
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English first
Buffalo, New York
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed November 17, 2013 via mobile

Love this hotel. Good breakfast selection and evening social hour 4 nights of the week. Friendly staff and updated furnishing. In door pool- so bring your swim suit.
Came for work and the hotel provided free internet that was reasonably fast. Close to walmart, post office and runs along the main hwy.

Stayed November 2013, traveled solo
Helpful?
1 Thank WHTZOMBGAL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert C, General Manager at Residence Inn San Antonio SeaWorldR/Lackland, responded to this review, November 22, 2013
We Thank You for the positive comments about our Hotel. We hope that when your work brings you back to our area again we will be your Hotel of choice.
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Fort Worth, Texas
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed October 24, 2013

We like the concept of Residence Inn and this property is embodiment of it. It’s clean, freshly redone comfortable lobby, outdoor patio with grill, mini basketball/volleyball court. We spent a bit of time in an indoor swimming pool before and after our excursions- water was a tad too warm but I never had to worry for kid to stay swimming too long and get chilled. Hot tub is a nice way to relax after a day on ones feet. Hotel provided adequate breakfast, with attentive personal made it for stress free mornings.
There 2 Marriott properties closer to Sea World that provide shuttle to the park- NOT this one.

Room Tip: We liked higher floor.
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  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Natalka1980
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert C, General Manager at Residence Inn San Antonio SeaWorldR/Lackland, responded to this review, October 29, 2013
We appreciate the kind feedback about our Hotel. We are gald you and your Family enjoyed our pool and hot tub. I will let Delores and Lisa know they started your day stress free. We hope that when you are back in our area you wil consider us again.
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Riley, Kansas, United States
Level Contributor
31 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed October 23, 2013

I don't have enough positive adjectives to properly pass on our experience. They staff was excellent and engaging. Robert at the front desk took the time to get to know us. The woman who did the breakfast and social hours on OCT 16, 17, and 18 was so nice and kind not just with us, but with all the guests. She even got some of the continental breakfast items up and 5:30a, so we could have breakfast before going to Lackland Air Force Base to see my Son's Airman's run that we had to be there by 6:30a. She also made the best macaroni salad for the social hours. Most of the cleaning staff made eye contact and verbally engaged us in the elevator and in the hallways. Only ran into one person that could not speak English. (We were trying to get a roll of toilet paper and I was unable to get that across to her. We did not have the cleaning service while we stayed there, so occasionally we needed fresh wash cloth and misc. items. This was at our request and not because they didn't offer it.)
The hotel was convenient to Lackland AFB (about a 5-10 min drive) and the Airport (about a 15 min drive) even during "rush hour" traffic.
We traveled with two additional adults and stayed in their two bedroom suite. Each bedroom had their own bathroom and we found plenty of places in the "living room" area of the suite to sit and chat. Although there was a dining room table, some of us sat on the couch and chairs provided. Each bedroom and the living room had a TV. I also was happy that each bedroom had a door that could be closed to provide some privacy for the occupants. We got a wonderful room rate of around $165/night. We couldn't get 2 separate rooms anywhere else for that price.
Breakfast was good and usually consisted of scrambled eggs, sausage patties, some type of potato (ie hash browns, potatoes obrien) and a carb (french toast, pancakes and biscuits and gravy.) Their biscuits and gravy were outstanding and we sure wished that they had it more than once during our stay. You also could get the usual fresh fruit, pastries, assorted breads, cereals and you could make a Texas shaped waffle.
We only got to do one of the social hours. There was a variety of foods. You could make a meal of it.
Only issues we had were the wireless internet signal was pretty poor in our room.

Room Tip: If you are traveling with a family, the 2 bedroom suite is the way to go.
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  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Heather S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert C, General Manager at Residence Inn San Antonio SeaWorldR/Lackland, responded to this review, October 29, 2013
We are glad you enjoyed your stay with us. I wll pass along your kind words to Robert and Delores our Breakfast/Social attendant. Congratulations to you and your Son. We wish him the best with his USAF career.
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Round Rock, Texas
Level Contributor
255 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
4 of 5 bubbles Reviewed October 15, 2013

I booked this hotel because I really like to stay at the Residence Inn and I do that anytime possible, but the hotel is not really close to the Sea World. It is a reasonable driving distance and after a long day walking in the park it is a bit more than I was expecting. Overall the hotel is great and the room are spacious but seems to need some restoration/upgrade.

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mattos_family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert C, General Manager at Residence Inn San Antonio SeaWorldR/Lackland, responded to this review, October 18, 2013
We appreciate you using Residence Inns when you travel. I can understand how after a long day at Sea World the ten minute drive back to our Hotel might seem a bit out of the way. Being the only Residence Inn in the Sea World area we hope the you would consider us again on you next visit to Sea World.
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Esko, Minnesota
Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed October 11, 2013

We stayed 4 nights while attending our son's Lackland Air Force graduation. The hotel was spacious, clean and very nice! Full breakfast, area kept clean, free beer and wine on certain weeknights. The best part of our stay was the staff - from the lady at the breakfast buffet to the manager's greeting us at the door, the service and staff are top notch! Not only did manager Robert warmly welcome us, he gave us his personal cell phone, reviewed maps with us, answered questions about the area, and provided a feeling of comfort! He was truly sincere! When we brought our Airman to the hotel, he welcomed him fully and thanked him for his service. We rented the spacious suite and were very pleased with the accomodations. Close to Lackland (10 minutes), SeaWorld (10 minutes), and away from the overly crowded downtown. We did take our Airman to Riverwalk - thanks to Robert's great map! This was a great time and fun water cruise. Easy to navigate this Ingram Park area. Hotel within walking distance of Saltgrass Steakhouse where we all enjoyed a fabulous dinner! Great stay! Great time! We fully recommend this hotel. Thanks, your friends from MN!

Room Tip: No restaurant but breakfast buffet, and beer and wine on certain days of the week. We booked the &q...
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  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank YoMamaMN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert C, General Manager at Residence Inn San Antonio SeaWorldR/Lackland, responded to this review, October 18, 2013
Thank You for choosing our Hotel for your son's graduation from Lackland Air Force Base. We are please that we were able to provide you top notch service. Congratulations to you and your Son. We wish him well with his Air Force career.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, Texas, USA
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed October 9, 2013

This is actually the second time we stayed here. We were here 3 years ago before and had a good time. At the time the hotel was only 2 years old. The beds are just as comfortable as 3 years ago and the hotel is in general well maintained. Breakfast is still very good though we didn't get the very delicious croissant we had last time. My daughter loves the bed and would not want to get off it during our stay. Location is conveniently close to Sea World. Some parts of the room are indeed getting worn out though. For example, the bathroom door could not be fully closed and locked anymore. Depending on which room you are in the furniture may require an update. Still, I'm overall very satisfied with the stay and the friendly service the staff provided. It would be 5 stars if the room can get a bit of an update.

Stayed October 2013, traveled with family
Helpful?
Thank David C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert C, Manager at Residence Inn San Antonio SeaWorldR/Lackland, responded to this review, October 14, 2013
Thank You for the kind words about our Hotel. It was a pleasure to read that your daughter enjoyed our beds. We hope that on your next visit to San Antonio we will again be your Hotel of choice.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Residence Inn San Antonio SeaWorldR/Lackland

Property: Residence Inn San Antonio SeaWorldR/Lackland
Address: 2838 Cinema Rdg, San Antonio, TX 78238-4202
Phone Number:
Location: United States > Texas > San Antonio
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#56 Family Hotel in San Antonio
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn San Antonio SeaWorldR/Lackland 3*
Number of rooms: 102
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Also Known As:
Residence Inn San Antonio Seaworld Hotel San Antonio
San Antonio Residence Inn
San Antonio Marriott

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