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“Nice mid-range Riverwalk hotel”

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Courtyard San Antonio Riverwalk
Ranked #45 of 354 Hotels in San Antonio
Certificate of Excellence
GreenLeadersBronze level
Atlanta, GA
Level Contributor
459 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 149 helpful votes
“Nice mid-range Riverwalk hotel”
4 of 5 bubbles Reviewed August 20, 2014

We visited for a long weekend in August. The staff was very nice at every interaction. Our rooms were nice, clean, quiet and functional. We had balconies with a city view high over the Riverwalk. A big positive was the Starbuck's/Bistro in the back of the hotel which has nice options for breakfast. The pool is slightly larger than a bathtub which made us laugh a little. It would be fine if you had small children. We'd definitely stay again with the great central location right on the Riverwalk.

Room Tip: Ask for a Riverwalk view and a lower level for a good one.
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  • Stayed August 2014, traveled with family
    • Value
    • Rooms
    • Service
Helpful?
1 Thank ATL-travel71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
draolv, General Manager at Courtyard San Antonio Riverwalk, responded to this review, August 22, 2014
Thank you for taking the time to comment on your recent visit to the Courtyard Riverwalk. We appreciate having the opportunity to be your host during your recent visit to San Antonio and hope to have the opportunity to welcome you back in the future.

Sincerely,

D. Rao
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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515 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (145)
Date | Rating
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English first
Illinois
Level Contributor
29 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
3 of 5 bubbles Reviewed August 18, 2014 via mobile

Stayed at the hotel for a weekend visit to San Antonio. Location good. Breakfast burrito in the bistro was super (what a surprise)! Our room was a bit weathered. See photos of mold and desk chair. Desk staff was pleasant. All in all the facilities were just OK- nothing bad but nothing to "write home about"

Stayed August 2014, traveled as a couple
Helpful?
1 Thank ShammyAngelTipsy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
draolv, General Manager at Courtyard San Antonio Riverwalk, responded to this review, August 22, 2014
Thank you for taking the time to comment on your recent visit to the Courtyard San Antonio Riverwalk. Only through honest guest feedback are we able to improve the level of service we provide to our guests on a daily basis.

Please accept my apologies for the challenges you experienced in your guest room. Clearly we failed to meet your expectations as well as our own. I can assure you I will be sharing your comments and photos with my Housekeeping and Engineering team so that we can improve on the procedures we have in place to address the issues you noted.

We hope to have the opportunity to welcome you back to San Antonio in the near future so that we can show you proper Marriott service and cleanliness.

Sincerely,

D. Rao
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mooresville, North Carolina
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
2 of 5 bubbles Reviewed August 13, 2014

Check in at 6:30pm last night to a rude front desk person, we are not off to a great start. There are cars piled up at the entrance, I can barely get to the door, one vehicle is literally 4 feet from the entrance. I circle my way through the maze of cars, the valets look on like nothing is wrong. I rush to dinner with clients at Bella on the River, great place, I'll review that separately, get back to my room at 10:00pm. I have a 6:55am flight to Charlotte, so I need to be up at 4:45am. Fall asleep at about 10:45, only to be waken by my in-room phone blaring at 12:45AM!!!!. I answer, it's the front desk, who dialed the wrong number and brought me out of a deep sleep. She quickly tells me, "ooops wrong room" and hangs up, before I can unleash a mouthful of obscenities, after all in her world, sleep is CLEARLY over rated. Never again...avoid this place like the plague....if these people worked for me, I'd fire the whole lot of them......

Room Tip: Avoid this place
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  • Stayed August 2014, traveled on business
    • Location
    • Sleep Quality
    • Service
Helpful?
3 Thank Kevin S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
draolv, General Manager at Courtyard San Antonio Riverwalk, responded to this review, August 14, 2014
Thank you for taking the time to comment on your recent experience at the Courtyard San Antonio Riverwalk. I apologize that your stay was not satisfactory and appreciate your honest feedback.

You’re a valued customer; everything we do is aimed at providing you with an excellent hotel experience. Unfortunately, we did not meet your—or our own—expectations. I will be personally speaking with the Front Desk clerk that mistakenly called your room; this is an unfortunate error that will be addressed immediately. While our front drive has a small footprint, our valet team is normally able to keep up with the amount of traffic that flows in and out of the building. I will review the parking log with the team to ensure they understand the importance of keeping the space clear for arriving guests in the afternoon.

Once again, please accept my apology. We would like to regain your trust and we hope you will allow us an opportunity to provide you with an exceptional guest experience when your travels bring you back to this area.

Sincerely,

D. Rao
General Manager
Courtyard by Marriott San Antonio Riverwalk
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Omaha, Nebraska, United States
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 bubbles Reviewed August 9, 2014 via mobile

Had to pay $30 a night for parking!!! The other downfall was no continental breakfast. Other than those two downfalls, this hotel was pretty nice. Quiet part of the Riverwalk, but close to all the action. Clean rooms and bathrooms is always a major plus. Housekeeping was great everyday.

Stayed August 2014
Helpful?
2 Thank Lily S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
draolv, General Manager at Courtyard San Antonio Riverwalk, responded to this review, August 14, 2014
Thank you for taking the time to comment on your recent experience at the Courtyard San Antonio Riverwalk.

Due to our downtown location on the Riverwalk, parking availability is limited. The city does offer parking in a few different garages around town for a lower fee, however each time you leave the garage you have to pay. I will be sharing your comments regarding breakfast availability to our Marriott brand team; currently Courtyard hotels do not offer any complimentary breakfast options at any of our locations.

You’re a valued customer; everything we do is aimed at providing you with an excellent hotel experience. We would like to regain your trust and hope to serve you again in the future.

Sincerely,

D. Rao
General Manager
Courtyard by Marriott San Antonio Riverwalk dinesh.rao@marriott.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hoover, Alabama
Level Contributor
113 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 bubbles Reviewed August 5, 2014

This is a very comfortable, quiet and conveniently located hotel. The courtyard is right on the riverwalk. We were upgraded to a room with a balcony facing the city and we could see a small corner of the Riverwalk. The balcony was very small and you could stand but not sit on the balcony. This hotel does not have a free breakfast but does have a Bistro. The hotel pool is very very small. The day we wanted to swim the pool was occupied by a group of children.

  • Stayed July 2014, traveled as a couple
    • Value
    • Location
    • Service
Helpful?
Thank bamba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
draolv, General Manager at Courtyard San Antonio Riverwalk, responded to this review, August 6, 2014
Thank you for taking the time to comment on your recent visit to the Courtyard San Antonio Riverwalk. My team and I are continuously looking for ways to improve and appreciate your honest feedback. We hope to have the opportunity to welcome you back to San Antonio in the near future.

Sincerely,

D. Rao
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tampico, Mexico
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed August 2, 2014

On the river. Super nice and rooms. Great staff. within 1 block ok the best restaurants on the river including A Cenar and Las Cascadas. No noise. Upper floors have fire works views during holidays. Can buy a variety of goods in the mini store or café in the back. We always use this as our get away place.

Room Tip: We have stayed on lower and upper floors and all are quiet. The upper floors could have fire works...
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Green Features: They are standard throughout the Marriott brand. They are definitely paying attention.
  • Stayed July 2014, traveled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank ListoTampico
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
draolv, General Manager at Courtyard San Antonio Riverwalk, responded to this review, August 4, 2014
Thank your for taking the time to comment on your recent visit to the Courtyard San Antonio Riverwalk. My team and I strive to make every guests stay a memorable one, I am very happy to see we are succeeding in achieving our goal. We look forward to welcoming you back to San Antonio in the near future.

Sincerely,

D. Rao
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cincinnati, Ohio
Level Contributor
61 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 bubbles Reviewed July 31, 2014

This property is very convenient to the Riverwalk, but it is in a quiet section (which is good). It is clean and the rooms were updated and sleek. I definitely would recommend. It has a nice cafe for breakfast with good coffee - and a nice place to relax.

  • Stayed June 2014, traveled as a couple
    • Value
    • Rooms
    • Service
Helpful?
1 Thank Diane115
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
draolv, General Manager at Courtyard San Antonio Riverwalk, responded to this review, August 1, 2014
Thank you for choosing the Courtyard Riverwalk during your recent visit to San Antonio. My team and I appreciate the comments you left regarding the hotel and hope to have the opportunity to welcome you back to San Antonio in the near future.

Sincerely,

D. Rao
General Manager
Courtyard by Marriott - San Antonio Riverwalk
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Courtyard San Antonio Riverwalk

Property: Courtyard San Antonio Riverwalk
Address: 207 N Saint Marys St, San Antonio, TX 78205-2303
Phone Number:
Location: United States > Texas > San Antonio
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#6 Green Hotel in San Antonio
#41 Romantic Hotel in San Antonio
#47 Family Hotel in San Antonio
#86 Business Hotel in San Antonio
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard San Antonio Riverwalk 3*
Number of rooms: 220
Official Description (provided by the hotel):
The Courtyard San Antonio Riverwalk hotel is centrally located next to shopping and dining on the historic San Antonio Riverwalk. The spacious guest rooms in our San Antonio hotel offer sweeping views of the city and are only minutes from popular attractions, including the Alamo, Majestic Theatre, the Alamodome and Hemisfair Park. Unique among hotels near the San Antonio Riverwalk, our state-of-the art lobby offers inviting, flexible spaces to work or relax in, free Wi-Fi throughout and easy access to the latest news, weather and airport conditions via our GoBoard. The highlight of our new lobby experience is The Bistro - Eat. Drink. Connect., which provides guests with healthy food and beverage offerings in the morning and evening dinner service with cocktails. Enjoy the amenities of our San Antonio, TX Riverwalk hotel, from catching up on work in our business center to relaxing in our pool or staying in shape in our fitness center. It's a new stay at the Courtyard Riverwalk hotel by Marriott. ... more   less 
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Also Known As:
Courtyard San Antonio Riverwalk Hotel San Antonio

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