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Courtyard San Antonio Riverwalk
Ranked #62 of 357 Hotels in San Antonio
Certificate of Excellence
GreenLeadersBronze level
Reviewed December 11, 2013

I'm a big Marriott fan and love Courtyards, but my last stay at the San Antonio Riverwalk Courtyard has me scratching my head. The hotel installed master switches in their rooms. I have traveled internationally and am familiar with master switches and their benefit for energy conservation. As installed the switches control a couple of lights above the desk and in the bathroom. The problem is that the lights above the desk cannot be switched off. This is okay if you are staying at the hotel by yourself. However, if you are staying with your partner and need to go to the bathroom, you cannot turn on the lights in the bathroom without also turning on the lights in the bedroom - clearly a problem. I'm not sure what they were thinking. Also, the master switch does not control the air conditioner or the TV, so its benefit is significantly lessened. When I brought this up with the hostess at the front desk she just giggled and said that's how the master switch works.

Other than inadvertently turning on the bedroom lights in the middle of the night and then trying to use the bathroom in the dark, the stay was nice. I can recommend this hotel for single travelers.

  • Stayed: December 2013, traveled as a couple
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3  Thank JohnWKing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kellie S, General Manager at Courtyard San Antonio Riverwalk, responded to this reviewResponded December 12, 2013

Thank you for taking the time to share your feedback on Trip Advisor. I was extremely disappointed to hear that your stay did not meet your expectations. Please know that the master switches (a requirement of the city) are certainly not intended to negatively impact the quality of a guest’s sleep or detract from their stay. Based on your feedback, we have begun a room blitz to immediately check these switches to identify any rooms, such as what you have described that were incorrectly wired. Again, thank you for your feedback and know that we will work to resolve this concern immediately.

Sincerely,

Kellie Smith

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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363 - 369 of 560 reviews

Reviewed November 16, 2013

This is a gem of a hotel situated right on the San Antonio, Riverwalk. We are both seasoned travelers and have stayed in hotels all over the world. This hotel was among the very best we have stayed in. What made it so special? To begin with, the staff were so attentive, and in fact they went overboard to make our stay pleasant. Cindy, the maid attending our room, was nothing less than fantastic. Nothing was too much trouble for her. She timed the cleaning of our room so it fitted in with our schedule (even coming to clean at 3.30 PM!), she bought us extra towels, shampoo, conditioner, and white china cups to replace the polystyrene tumblers in the room. She even bought us a special down comforter to use with the bed when the temperature dropped.

One day, the espresso machine broke down in the lobby and one of the staff went down the road and bought me back a Starbucks latte - complimentary!

Another remarkable feature of the hotel was how spotlessly clean it was. Floors were shining bright, mirrors polished, furniture clean - in fact, not a speck of dust or dirt to be seen.

The hotel was also very tastefully decorated. Striking objets d'art, attractive furnishings and carpets were everywhere. Other nice touches were the microwaves and fridges in the room, the pool on the third floor, the pretty bistro downstairs, hotel shop, free wireless internet, multiple computers for everyone's use hooked up directly to printers alongside (your rarely see that!), gorgeous flat screen TVs everywhere, and a back hotel door straight on to the Riverwalk.

Thank you for a wonderful stay Courtyard Riverwalk - we will definitely be coming back!

Room Tip: Ask for a Riverwalk facing room
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  • Stayed: November 2013, traveled as a couple
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5  Thank USAVisitors
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chelsie G, Manager at Courtyard San Antonio Riverwalk, responded to this reviewResponded November 17, 2013

Thank you very much for taking the time to write a review about our hotel and spectacular staff. It is truly so great to hear all of the positive feedback about how much the associates love what they do! I will be sure they all see how much of an impact it makes on our guests.
I hope we will have the opportunity to make your next trip to San Antonio another to remember!
Thank you for staying at the Courtyard Riverwalk!

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Reviewed November 15, 2013

We stayed there for about a week, while my husband attended a conference at the Convention Center. He was able to walk to the convention center easily. The hotel is right RiverWalk.

The best thing about this hotel was the staff. Each person I encountered during the week was professional and friendly. From one of the managers fluffing sofa cushions in the lobby and stopping by to say hello, to the maintenance guys that I see going about their jobs. Each staff member was helpful.

We had breakfast at the cafe daily. By day 2 they remembered that I didn't want spinach in the breakfast sandwich :-).

I know there are fancier hotels around, and we have stayed in some of them during over convention stays, but I think going forward we will stay here. It's in a quieter part of the RiverWalk and the I truly appreciated the care the staff provided us.

Room Tip: We were in 303 and had a view of the RiverWalk.
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  • Stayed: November 2013, traveled on business
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1  Thank RobertsMom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chelsie G, Manager at Courtyard San Antonio Riverwalk, responded to this reviewResponded November 16, 2013

Thank you so much for writing such a positive review about the staff here at the Courtyard Riverwalk. It is always so refreshing to hear how great of a job the staff does to make sure your stay is a memorable one. I hope the next time you are in San Antonio we get the opportunity to once again make your stay an amazing experience.
Thank you for choosing to stay at The Courtyard Riverwalk!

Sincerely,

Chelsie Green

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 14, 2013

My husband and I had our wedding ceremony and reception at the Courtyard Riverwalk. He's military and I had just a month to plan the wedding from 1300 miles away. Needless to say it was just a little stressful. I talked to Kali and I was so impressed with how prompt she was with everything. She worked with me on everything and contacted vendors for me. Up until the big day the staff was there for everything. It's a beautiful location, literally right on the Riverwalk. When the day finally arrived, the staff actually came to my room to check on me. They were literally there every step of the way. The food was impeccable, everyone was very very impressed. My family all said I did a great job planning the wedding and in all honesty I didn't even do anything. It was all Kali and her staff. We stayed for a week and the rooms are very comfortable and nice as well. If we are ever stationed in San Antonio I will definitely stay here again, and will send all of our family and friends here as well. Thank you so much for everything!!!

Room Tip: All of the rooms are great! We had 6 rooms so I had a chance to see a lot of the different layouts.
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  • Stayed: November 2013, traveled with family
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1  Thank Shayla M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kellie S, General Manager at Courtyard San Antonio Riverwalk, responded to this reviewResponded November 16, 2013

Thank you so much for taking the time to share your feedback on Trip Advisor! We know how important your wedding and reception were to you, and are so happy that you were pleased with your entire experience! I especially want to thank you for your kind comments about Kali and the entire events team. I look forward to sharing your feedback with them directly. Please know that it was a pleasure to take care of you and your family during this very special time. I truly hope that when your travels return you to San Antonio that we will see you again! Congratulations and best wishes to you and your husband!

Sincerely,

Kellie Smith

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Reviewed November 11, 2013

I attended a meeting at the hotel, and I couldn't have been more impressed with the dedication of the staff to the needs of the meeting attendees. The room (city view) was clean and nicely decorated. I would stay here again.

  • Stayed: October 2013, traveled on business
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Review collected in partnership with this hotel
1  Thank RASTriathlete
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kellie S, General Manager at Courtyard San Antonio Riverwalk, responded to this reviewResponded November 12, 2013

Thank you so much for taking the time to review Courtyard San Antonio Riverwalk on Trip Advisor. We truly appreciate you kind comments regarding your stay, particularly with regards to our staff’s dedication and the quality of our guest rooms. We truly look forward to an opportunity to take care of your needs once again during your next visit San Antonio. Thank you for choosing Courtyard San Antonio Riverwalk!

Sincerely,

Kellie Smith

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 11, 2013

I attended a small 3-day conference at this hotel and they couldn't have selected a better venue. The location is great for access to the various dining and socializing options on the Riverwalk, and the rooms were of the usual standard I've come to expect from a Marriott - functional, clean and everything you need. By far the distinguishing feature of this stay though was the friendliness and unprompted helpfulness of the staff - so attentive during the breaks, refilling glasses before they ran dry, great service at dinner, walking me to one of the conference rooms when I was lost instead of just giving me directions. It may sound like the least you'd expect, but really it felt like the most they could give. If I come back again for business or leisure, I'd definitely look to stay here again.

  • Stayed: October 2013, traveled on business
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Review collected in partnership with this hotel
1  Thank Brian S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kellie S, General Manager at Courtyard San Antonio Riverwalk, responded to this reviewResponded November 12, 2013

Thank you so much for taking the time to review your recent visit to Courtyard San Antonio Riverwalk. We truly appreciate your kind comments regarding our friendly, attentive, and helpful staff and look forward to sharing your feedback with our team! We are so delighted that you enjoyed your visit and want to thank you for choosing our hotel. We look forward to seeing you during your next visit to San Antonio!

Sincerely,

Kellie Smith

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Reviewed November 6, 2013

We selected this venue for a conference because of its location on the Riverwalk and its price point. I cannot say enough about our experience. We inadvertently put the wrong hotel in the link to our meeting and found out at the last minute that several attendees were booked elsewhere. Our event coordinator, Amy, worked to get every person moved and rebooked at the venue. The food was wonderful and the service from Marriott was over the top. On the last day of the meeting I had to unexpectedly fly out to a city for business and Amy took care of getting me booked at a Marriott where I was headed. This was by far the best venue we have ever used for this meeting.

  • Stayed: October 2013, traveled on business
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Thank Kdjf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kellie S, General Manager at Courtyard San Antonio Riverwalk, responded to this reviewResponded November 7, 2013

Thank you so much for taking the time to review your group's experience at the Courtyard San Antonio Riverwalk on Trip Advisor. I want to also thank you for recognizing Amy and the rest of our team for their outstanding service. I look forward to sharing your feedback with them all! Thank you for entrusting Courtyard San Antonio Riverwalk for your event needs! Please know that it was a pleasure for our team to serve your group, and we truly look forward to a future opportunity!

Sincerely,

Kellie Smith

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Courtyard San Antonio Riverwalk

Address: 207 N Saint Marys St, San Antonio, TX 78205-2303
Phone Number:
Location: United States > Texas > San Antonio
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#9 Green Hotel in San Antonio
#41 Romantic Hotel in San Antonio
#42 Family Hotel in San Antonio
#86 Business Hotel in San Antonio
Price Range: $138 - $380 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard San Antonio Riverwalk 3*
Number of rooms: 220
Official Description (provided by the hotel):
The Courtyard San Antonio Riverwalk hotel is centrally located next to shopping and dining on the historic San Antonio Riverwalk. The spacious guest rooms in our San Antonio hotel offer sweeping views of the city and are only minutes from popular attractions, including the Alamo, Majestic Theatre, the Alamodome and Hemisfair Park. Unique among hotels near the San Antonio Riverwalk, our state-of-the art lobby offers inviting, flexible spaces to work or relax in, free Wi-Fi throughout and easy access to the latest news, weather and airport conditions via our GoBoard. The highlight of our new lobby experience is The Bistro - Eat. Drink. Connect., which provides guests with healthy food and beverage offerings in the morning and evening dinner service with cocktails. Enjoy the amenities of our San Antonio, TX Riverwalk hotel, from catching up on work in our business center to relaxing in our pool or staying in shape in our fitness center. It's a new stay at the Courtyard Riverwalk hotel by Marriott. ... more   less 
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Also Known As:
Courtyard San Antonio Riverwalk Hotel San Antonio

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