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“Excellent Stay”

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Hilton Garden Inn San Antonio Airport
Ranked #90 of 357 Hotels in San Antonio
Grand Prairie, Texas
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Excellent Stay”
Reviewed July 1, 2014

This hotel was an absolutely wonderful establishment. The staff are very professional and courteous. I felt like I mattered to them while staying there. The room was extremely clean and well organized. I had one minor issue but it was a maintenance issue, not a staffing issue.

  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank Bryan G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGISAT, Guest Relations Manager at Hilton Garden Inn San Antonio Airport, responded to this review, July 7, 2014
Thank you so much for your comment on Hilton Garden Inn San Antonio Airport. We are so pleased on the excellent experience you had while visiting us here in San Antonio. The cleanliness of the rooms and the way our staff made you feel is what we strive to do! I really hope someone was able to take care of the maintenance problem you had and we do apologize for that mishap. We look forward to your return to our property here at the Hilton Garden Inn San Antonio.
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528 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (58)
Date | Rating
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English first
Boerne, Texas
Level 6 Contributor
227 reviews
112 hotel reviews
common_n_hotel_reviews_1bd8 229 helpful votes
Reviewed June 29, 2014

I am a Hilton Honors member and always stay in a Hilton Family hotel. Initially I had made a reservation at a property on I-410, but the reviews of it on this site made me weary of leaving my vehicle there during our travels.

This Garden Inn is so worth it. Great staff, clean rooms, and secure. They offer shuttle service to the airport. This Hotel is an atrium hotel, so you can look down and see the restaurant and indoor pool. The exercise facility, which is in the back corner, was nice for a hotel of this size.

There isn't much within walking distance from this property. The shuttle is great and offers free transports within a 5 mile radius. Don't hesitate to stay here.

  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank fquinter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGISAT, Guest Relations Manager at Hilton Garden Inn San Antonio Airport, responded to this review, July 1, 2014
Thank you so much for your comment on Hilton Garden Inn San Antonio Airport. We are so excited to hear the great time you had with your visit. Our staff is awesome with our guests and we always make sure to have our guests rooms in the best shape before our guests check-in. We are so pleased you took advantage of our indoor pool, exercise facility and our shuttle service. We look forward to your next visit with us here at the Hilton Garden Inn San Antonio Airport.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Level 3 Contributor
14 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed June 20, 2014 via mobile

We stayed just one night after flying in and before setting out on a road trip of TX. I was thinking of it as just an in between place to sleep for the night, but they really delivered great service and a great experience. Nice and efficient staff. The hotel isn't right next to the airport, but the shuttle was easy to find and catch (and came within 10 min of our arrival). They even have a small salt water pool which was a nice surprise. The breakfast is ample and tasty too. The Garden Inn totally exceeded my expectations for an airport, place to lay your head kind of hotel.

Stayed June 2014, traveled with family
Helpful?
1 Thank nwgirl70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGISAT, Guest Relations Manager at Hilton Garden Inn San Antonio Airport, responded to this review, June 23, 2014
Thank you for your comment on Hilton Garden Inn San Antonio Airport. We are so pleased on how much you enjoyed your stay. We are so happy on how the staff treated you while visiting and the breakfast being a plus. We hope next time you visit it’s not just a place to rest but a place to feel at home. We hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lemoore, California
Level 4 Contributor
46 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed June 19, 2014

This place is very nice! Rooms are roomy, clean, beds (air sleep number) are absolutely comfortable.
The staff are the best and friendly, will take time to talk and give some tips about visiting San Antonio. Felt like we were staying with friends and relatives we liked :-)

They have breakfast and supper (extra charge, but worth it). Full breakfast and eggs to order and delivered to your table. Omelets, Biscuit' s & Gravy, Texas Toast, grits, oatmeal, sausage links & patties, bacon, etc. The coffee is perfect, all the juices and you still have a waiter/waitress.

The only negatives I can write are that access is tricky the first time because the highway traffic can be busy. There is zero noise from the highway (super quiet neighborhood).
The other is the indoor pool is a little small, maybe room for 5 people, but hardly anyone used it.

This is probably one of the best places to stay. Price ($200) a little high but not for the area, but this is NOT a Motel 6.

Will stay again and again. In fact we liked it so much we stayed and extra night!

  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Gene H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGISAT, Guest Relations Manager at Hilton Garden Inn San Antonio Airport, responded to this review, June 23, 2014
Thank you for your comment on Hilton Garden Inn San Antonio Airport. We are so pleased on how much you enjoyed your stay. The wonderful feeling of the friendliness on how the staff treated you, the cleanliness of your rooms and the wonderful service you received while having a great breakfast and/or dinner. Unfortunately we are not a full service hotel so our pool fits our property well and the highway does get a little confusing for our guests at times. The best thing we tell our guest is just call us and we can meet you somewhere so you won’t be so lost. We cannot wait for your return to our wonderful Hilton Garden Inn San Antonio Airport.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sugar Land, United States
1 review
Reviewed June 19, 2014

Experience after one week was good. Need to keep the filters clean in the A/C units. The cover was broken in Room # 306 and wired back on, the remote didn't respond to the unit quickly and temperature stayed too cold. Also could not get the Astros Baseball game on TV.

  • Stayed June 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Cary B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGISAT, Guest Relations Manager at Hilton Garden Inn San Antonio Airport, responded to this review, June 23, 2014
Thank you for your comment on Hilton Garden Inn San Antonio Airport. We are pleased to hear your week stay was good. We are working on all maintenance issues at this time and do apologize for any inconvenience of your stay. We hope you will visit us again soon and hope to have a better experience.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed June 16, 2014

Wonderful hotel with friendly staff. The lobby has a very open design with plenty of seating area for lounging, meeting with friends/co-workers or enjoying a quiet moment. The interior of the hotel itself is built around a large central opening with the rooms facing inward. This creates a very neat effect of a huge space yet with intimate design features.

The elevators are glass, and as you ascend the view of the hotel interior is awesome. Despite the cavernous interior, however, the sound is not bad and the rooms are still relatively quiet.

The rooms are clean and about as expected for a Hilton Garden Inn.

The breakfast was very well done! The food quality was great and the service was friendly and efficient. Although the hotel has no in-room dining, there are plenty of options around the hotel.

I would recommend this hotel, and look forward to staying there agin.

  • Stayed May 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Subanez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGISAT, Guest Relations Manager at Hilton Garden Inn San Antonio Airport, responded to this review, June 17, 2014
Thank you so much for your comment on Hilton Garden Inn San Antonio Airport. We are so pleased to hear you had such an amazing time. We are proud of the cleanliness of the hotel and the service the staff gives to our guests like yourself. We cannot wait until your next visit with us here.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Coral Gables, Florida
Level 6 Contributor
720 reviews
143 hotel reviews
common_n_hotel_reviews_1bd8 174 helpful votes
Reviewed June 12, 2014

Very beautiful and clean hotel.
The lobby is very big, offering iced water and sweet tea.
The service was excellent.
The dining area is very big, you don't feel crowed.
The rooms were clean and modern.
Plenty of places to eat and shop close to the hotel and you don't need to be taking the expressway.
People very friendly and professional.
Really enjoyed my stay.

Room Tip: I love corner rooms! More quite than in the middle of the hallway.
See more room tips
  • Stayed June 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank joselito1959
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGISAT, Guest Relations Manager at Hilton Garden Inn San Antonio Airport, responded to this review, June 17, 2014
Thank you so much for your comment on Hilton Garden Inn San Antonio Airport. We are so pleased to hear you had such an amazing time. We are proud of the cleanliness of the hotel and the service the staff gives to our guests like yourself. We cannot wait until your next visit with us here.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn San Antonio Airport

Property: Hilton Garden Inn San Antonio Airport
Address: 12828 San Pedro Ave, San Pedro Avenue, San Antonio, TX 78216-2045
Phone Number:
Location: United States > Texas > San Antonio
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#29 Best Value Hotel in San Antonio
#46 Business Hotel in San Antonio
#67 Family Hotel in San Antonio
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn San Antonio Airport 3*
Number of rooms: 117
Official Description (provided by the hotel):
Relax at the Hilton Garden Inn San Antonio Airport hotel located just five minutes from San Antonio Airport via complimentary shuttle service. Set in area attractions including San Antonio River Walk, the Alamo, and North Star Mall.Situated near a variety of businesses, this hotel boasts 1,100 sq. ft. of meeting space. Host a meeting or event for up to 65 guests and enjoy professional planning advice. Work in the 24-hour business center and make use of complimentary WiFi throughout the hotel.Savor delicious American specialties at Great American Grill or unwind with an evening drink in the inviting Lobby Lounge. Snack on treats from the 24-hour Pavilion Pantry convenience store. Re-energize with an invigorating workout in the modern fitness center or plunge into the pool. ... more   less 
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Also Known As:
Hilton Garden Inn San Antonio Airport Hotel San Antonio
Hilton San Antonio
San Antonio Hilton

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