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“Hilton Garden Inn Airport, San Antonio, TX”

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Hilton Garden Inn San Antonio Airport
Ranked #93 of 358 Hotels in San Antonio
Reviewed January 9, 2014

Rooms were noisy - picke dup all sorts of ambient noise form the lobby. I stayed on the 2nd floor. I did not complain about the noise as I was only there one night. Otherwise, the staff was very nice and accomodating.

  • Stayed: January 2014, traveled on business
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Review collected in partnership with Hilton Garden Inn
Thank eyorre
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGISAT, Guest Relations Manager at Hilton Garden Inn San Antonio Airport, responded to this reviewResponded January 20, 2014

Thank you so much for your feedback regarding the Hilton Garden Inn San Antonio Airport. I sincerly apologize for the noise you heard during your stay here with us. We will be sure to place you on a higher floor during your next stay with us. Also, thank you for your kind comments about our staff. We hope to see you again soon!

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393 - 399 of 555 reviews

Reviewed January 5, 2014

Not a good stay at this hotel. There seamed to be new issue each day of our stay. Can not recommend this hotel. From poor bedding, maid not refurbishing the room properly each day and poor TV picture. This hotel does not come close to the standards of other Hilton Garden Inns I've stayed at.

  • Stayed: January 2014, traveled as a couple
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Review collected in partnership with Hilton Garden Inn
Thank Charles T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGISAT, General Manager at Hilton Garden Inn San Antonio Airport, responded to this reviewResponded January 7, 2014

Thank you for feedback. I sincerely apologize for the issues you encountered during your stay here at the Hilton Garden Inn San Antonio Airport! While these issues are very uncommon, they are unacceptable. I have spoken with our housekeeping and maintenance departments to ensure these issues were taken care of! We hope you will return to the Hilton Garden Inn San Antonio Airport and allow us the opportunity to show you what we are truly about; exceptional service!

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A TripAdvisor Member
Columbus, Georgia
1
Reviewed January 1, 2014

This is an extremely comfortable HGI with a ski lodge feel to it. The staff was very helpful and the restaurant staff was spectacular and very prompt. The breakfast bar was kept fresh and the made to order items were cooked to perfection.

  • Stayed: December 2013, traveled on business
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Review collected in partnership with Hilton Garden Inn
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGISAT, General Manager at Hilton Garden Inn San Antonio Airport, responded to this reviewResponded January 7, 2014

Thank you for your positive remarks! We are pleased to hear that you enjoyed your stay here at the Hilton Garden Inn San Antonio Airport. I have passed on your positive comments to each member of our restaurant staff. I am also happy to hear that you were able to take advantage of our fresh breakfast buffet! We hope that you will pass on your positive experience with your friends and family! See you again soon!

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Reviewed January 1, 2014

This is the nicest motel that we have seen in a long time. It is convenient and easy to get to. There are lots of eating and shopping choices near by. The lobby is very special -something that you don't normally see.

  • Stayed: December 2013, traveled as a couple
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Review collected in partnership with Hilton Garden Inn
Thank michaelsC6603HM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGISAT, General Manager at Hilton Garden Inn San Antonio Airport, responded to this reviewResponded January 7, 2014

Thank you for your comments! We have recently completed a full renovation of the property, so I am pleased to hear that you enjoyed your stay here at the Hilton Garden Inn San Antonio Airport. I am also happy to hear that you were able to take advantage of the many restaurants and shops in the area! We hope to see you again soon!

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Reviewed December 31, 2013

Immaculate room, beautiful hotel, free wifi, comfy bed, fluffy linens, and convenient location make this a hotel we will consider staying at again. The only reason we would choose a sister property like the Hampton Inn would be for the complementary breakfast.

  • Stayed: December 2013, traveled with family
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Thank Christie L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGISAT, Guest Relations Manager at Hilton Garden Inn San Antonio Airport, responded to this reviewResponded January 20, 2014

Wow! Thank you so much for your remarks! I am so glad that you enjoyed your stay here with us at the Hilton Garden Inn San Antonio Airport. We hope that you will share your positive experience with any of your friends and family coming to San Antonio! We hope to see you again soon.

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Reviewed December 27, 2013 via mobile

We stayed here for two nights while visiting relatives after Christmas. Outstanding service from staff. Room was clean and very comfortable. The room price was reasonable ($99 per night). The only drawback is that the breakfast buffet was not included, and was $10.75 per person. The hotel is close to the airport, restaurants, and shopping.

Stayed: December 2013
Thank STUARTW259
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGISAT, Guest Relations Manager at Hilton Garden Inn San Antonio Airport, responded to this reviewResponded January 7, 2014

Thank you for your positive feedback about our hotel and staff! It is always great to hear that our staff made our guests feel welcome during their stay here at the Hilton Garden Inn San Antonio Airport. We appreciate your comments and I have passed them along to our staff. We hope to see you again soon!

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Reviewed December 26, 2013

A clean comfortable stay. Near the airport. Great shuttle service, both airport and to local sites. Friendly and helpful staff. The internet was just a little slow but it worked well. Leaving, my fight was delayed and they made a late checkout for me that fit my schedule. Would stay there again.

  • Stayed: December 2013, traveled on business
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Review collected in partnership with Hilton Garden Inn
Thank Donny S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGISAT, General Manager at Hilton Garden Inn San Antonio Airport, responded to this reviewResponded January 7, 2014

Thank you for your positive comments! I am happy to hear that you enjoyed your stay here with us at the Hilton Garden Inn San Antonio Airport. I am also glad to hear that we were able to accommodate you and provide a later checkout time. We hope that you will be traveling back to the San Antonio area. We would love to see you again soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn San Antonio Airport

Address: 12828 San Pedro Ave, San Pedro Avenue, San Antonio, TX 78216-2045
Phone Number:
Location: United States > Texas > San Antonio
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#46 Business Hotel in San Antonio
#67 Family Hotel in San Antonio
Price Range: $91 - $145 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn San Antonio Airport 3*
Number of rooms: 117
Official Description (provided by the hotel):
Relax at the Hilton Garden Inn San Antonio Airport hotel located just five minutes from San Antonio Airport via complimentary shuttle service. Set in area attractions including San Antonio River Walk, the Alamo, and North Star Mall.Situated near a variety of businesses, this hotel boasts 1,100 sq. ft. of meeting space. Host a meeting or event for up to 65 guests and enjoy professional planning advice. Work in the 24-hour business center and make use of complimentary WiFi throughout the hotel.Savor delicious American specialties at Great American Grill or unwind with an evening drink in the inviting Lobby Lounge. Snack on treats from the 24-hour Pavilion Pantry convenience store. Re-energize with an invigorating workout in the modern fitness center or plunge into the pool. ... more   less 
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Also Known As:
Hilton Garden Inn San Antonio Airport Hotel San Antonio
Hilton San Antonio
San Antonio Hilton

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