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“Excellent staff & service!”
Review of Quality Suites

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Quality Suites
Ranked #237 of 357 Hotels in San Antonio
Reviewed June 17, 2013

By far, the best hotel to stay in while in San Antonio, TX. I have made reservations here three times this year, January, March, and now for two weeks in June! The staff is outstanding, rooms are great, breakfast is awesome with a waffle maker that shapes your waffle like the state of TX! That's new since March 2013. Hotel is always busy. I check-in with Andrew who has outstanding people skills! Everything is located very close in driving distance too. Great pool and exercise room. They really strive to make your stay feel like home! I highly recommend this hotel. You cannot go worng by staying here, hooah! The staff that I have met over my three stays are: LaJuan (who goes above and beyond her job description), Tony who has an excellent personality, & Jimmy who brings a smile to everyones face. Erica is new and I can't rate her fully, but she is very good too!

Room Tip: I like the first floor rooms they are close to everything and there is no need to use the elevator!
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  • Stayed: June 2013, traveled on business
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Thank Kenneth S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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63 - 69 of 118 reviews

Reviewed May 23, 2013

Standard, room-for-the-night type of hotel. Older facility, but clean and everything worked fine. Front desk employee was courteous and pleasant. Numerous restaurants in the area, and a quiet locale that's easy to get off of and back on to the freeway if you're making your way from D/FW via I-35 to 410 to I-37 for the trip to Corpus Christi or beyond to South Padre Island. Bed's a bit firm for my taste (and my wife's) but most hotel beds are. The continental breakfast is the typical fare for such offerings.

  • Stayed: May 2013, traveled as a couple
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Thank FWJay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 18, 2013

I stayed at this hotel for almost 2 weeks due to a family emergency, The hotel staff was one of the best I have ever seen. They helped me out in every they could. They always had a smile and said hello, which at that time was very comforting. The hotel was very quiet at night, did not get woken up once.the room were clean and roomy.

  • Stayed: May 2013, traveled with family
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Thank William F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tony V, General Manager at Quality Suites, responded to this reviewResponded May 20, 2013

On behalf of the entire staff we would like to thank you very much for your comments. We take great pride in our work so it is great to hear when our hard work goes noticed and knowing you left our hotel happy means we are doing our job. We have daily meetings which I shared your comments and they were also all rewarded as well. Thank you so much and hope to see you again very soon

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 26, 2013

We always stay here and have never had a problem. The front desk is always very nice and accommodating. We find the location to be very convenient as well. Great prices, complimentary breakfast or Cracker Barrel right next door, comfy rooms, cold a/c. No complaints.

  • Stayed: April 2013, traveled with family
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Thank Melissa G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tony V, General Manager at Quality Suites, responded to this reviewResponded April 30, 2013

I want to thank you very much for your compliments and I have shared them with the staff as well. We take all comments good and bad as a training tool but always nice to let the staff know just how our guest are feeling about their hard work. Thank you again and we hope to see you again very soon.

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Reviewed April 8, 2013

Great prices, short distance from Sea World about 3 miles. Easy highway access to downtown San Antonio. Rooms were comfortable, nice size, quiet hotel and plenty of room to sleep a family of 5 with 3 smaller children. Complimentary breakfast

  • Stayed: March 2013, traveled with family
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Thank Jason M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 7, 2013

We have stayed at Comfort Suites in other locations and have enjoyed our visit, but this location was very disappointing. There was hair in the shower, making it obvious that it had NOT been cleaned. When I reported this, the woman at the check-out informed me that they had a complaint about it before our stay, meaning that it had been there before the last visitor stayed in the room! EWWW! The only thing she did to try to make it right was give us $15 off of the charge to our credit card, and a business card that will give us 25% off of our next stay at that location. Now WHY would I WANT to return to that location?!? Seriously?!? Then when we returned home and viewed our credit card statement it showed a charge $17.51 higher than our receipt shows. No we are NOT happy customers and we will NOT be staying there next time we are in San Antonio.

  • Stayed: April 2013, traveled with family
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2  Thank MrsJonesTX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 30, 2013

We had ants last night and the fan in the supposed living room wasn't working. The clerk couldn't leave the front desk. Eventually, my husband was given Clorox wipes for the ants and a knob that didn't fit anything to fix the fan - which the clerk told me had been disabled because it was too loud. But the best was the front desk clerk who couldn't have been ruder when I brought all this to her attention.

Looking at the other reviews, I can't even give it a 2 or a 1.

  • Stayed: March 2013, traveled with family
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Thank S_V56003
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Quality Suites

Address: 6350 N Interstate 35, San Antonio, TX 78218-4403 (Formerly Comfort Suites San Antonio at Rittiman)
Phone Number:
Location: United States > Texas > San Antonio > Northeast San Antonio
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #237 of 357 Hotels in San Antonio
Price Range: $62 - $143 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Suites 2.5*
Number of rooms: 105
Official Description (provided by the hotel):
QUALITY SUITES Located near the Spanish Governor's Palace and the Alamo, our Quality Suites(R) hotel in San Antonio gives you more for your hard-earned money. Our San Antonio hotel gives you easy access to other sites and activities like Fort Sam Houston and: Six Flags, Fiesta Texas, SeaWorld, San Antonio, Henry B. Gonzalez Convention Center, Splashtown, River Walk. Our San Antonio hotel caters to both vacationing tourists and business travelers alike with complimentary services and amenities such as: Free hot breakfast, seasonal outdoor pool, exercise room, business center, free weekday newspaper. Our 100 percent non-smoking guest rooms feature TVs, hair dryers, coffee makers, microwaves, fridges, irons and ironing boards. Keep your electronic devices charged with the recharge device including AC and USB outlets provided in all guest rooms. For those seeking to lighten their suitcases by doing laundry, we also offer guest laundry facilities. ... more   less 
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Also Known As:
Comfort Suites Near Fort Sam Hotel San Antonio
Comfort Suites San Antonio
San Antonio Comfort Suites

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