We just got back from a trip to San Antonio. I booked this hotel based on its location and the recent positive reviews. The front desk person was rude and didnt know anything about the area. The room was older, with a broken recliner and a bad smell to it. I had requested a 2nd level room, and the person working the front desk was putting people in rooms without even looking at preferences. The pool was a noisy area, but we figured nothing of it, until 10:30pm came when the pool was suposed to be closed, instead looked like a playground with a ton of kids in it with the parents drinking heavily. After repeated calls, they finally ran them out of there about 11pm, but then apparently a group of college kids checked in and decided to have a drinking party. My fiance cheked out our window when she heard a noisy only to see a drunk person looking directly in our window. There was also noise from the kids jumping over the pool fence to get in. I was unable to call a manager, and we we're not allowed to check out. There was no yellow pages in the room, so i was unable to make new reservations until the morning. When we woke up there was empty party glasses filled with alchohol all over the place and it smelled like a bar in front of our room. There was no manager there, and they could not even give us a discount for all we had gone through. Luckly we we're able to find a nicer hotel for just a bit more that actually offers good service and they even letus check in at noon after we told them what happened here. Bottom line, if your looking for a nice quiet place to sleep and actually do plan on sleeping, this is not the hotel to stay at. I will not stay at a Best Western again after this trip.
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Hotels.com, Best Western, Expedia, Priceline, TripOnline SA, Travelocity, Cancelon, Hotwire, getaroom.com and HotelQuickly so you can book your Best Western Plus Fiesta Inn reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Best Western Plus Fiesta Hotel San Antonio
- Best Western San Antonio
- San Antonio Best Western
- Best Western Fiesta Hotel