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“Stay on the top floor; hotel just ok”

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Staybridge Suites San Antonio NW Medical Center
Ranked #101 of 354 Hotels in San Antonio
Certificate of Excellence
Copperas Cove, Texas, United States
Level Contributor
36 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Stay on the top floor; hotel just ok”
Reviewed July 8, 2013

I was in a first floor, handicap accessible room. If you arenot handicap and can stay on a top floor your stay might be better. I could hear the people in the room next to mine like they were in my room and there was no escaping the noise. The room above us was also very noisy all night long. The pull out sofa was so bent and warped it was awful to use to actually sleep on (I have not had this issue at other hotels). Breakfast was just ok. Eggs were awful but the old standby waffle and some bagels and donuts were available; coffee choices were good.

Pool area was clean, staff was fairly friendly. Stay was ok but not great. I would maybe stay again if I could be on a top floor.

Room Tip: Ask for a top floor unless you are handicap and must use the bottom floor.
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  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gina N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DanielFOM28, Front Office Manager at Staybridge Suites San Antonio NW Medical Center, responded to this review, July 12, 2013
Dear Gina N, Thank you for taking the time to complete a review for the hotel. I want to apologize for the noise that occurred during your stay , I have notified our maintenance staff about the condition of the sofa sleeper mattress and we will rectify any issues going forward. Again thank you for your time and if your ever in San Antonio again we would like another chance to make it right.
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156 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
  • English first
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  • Any
English first
Houston, Texas
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed July 5, 2013 via mobile

I had never stayed at a Staybridge and was not sure of what to expect since it was a business trip but I must say I was extremely pleased. Close to many eating places and yet very quiet and private location. Hotel was very clean and I loved the rooms with the kitchenette and sofa!! Would definitely stay again if in area!! All personnel was extremely pleasant and helpful. Housekeeping was nice and helpful and breakfast was excellent and many choices to select from.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tshun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DanielFOM28, Front Office Manager at Staybridge Suites San Antonio NW Medical Center, responded to this review, July 12, 2013
Dear Tshun , I first want to thank you for choosing to stay at our location . I will be sure to inform the staff on all the great comments you have given us. If you find your self in San Antonio again we would be happy to have you back.
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Temple, Texas
1 review
Reviewed May 28, 2013

The last thing I want to do when I'm on a trip (business or otherwise) is worry about or haggle with the hotel. Staybridge Suites is excellent because they were flawless from check-in through check-out. Service was excellent and were quick to offer suggestions in terms of local places to eat. I was part in town for a festival and a lot of the participants said there was only one choice as to which hotel I should book. I am very glad I listened to them. I don't write reviews often, but this one was worth it.

  • Stayed May 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jason T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vpt4320, Manager at Staybridge Suites San Antonio NW Medical Center, responded to this review, May 30, 2013
Dear JasonT,

I appreciate your positive feedback and we do everything possible to ensure your stay with us is a comfortable one. I will pass along your encouraging feedback to our staff. It's always nice to hear positive remarks regarding the hotel and our staff. We look forward to providing excellent service on your next stay with us. Again, We appreciate your feedback and appreciate your time in completing this review.

VPT
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Whitewood, South Dakota
1 review
Reviewed May 27, 2013

I was just at STaybridge this last weekend with a whole group of friends for a cigar festival. The service at STaybridge was most excellent and Nathan went out of his way to take care of us and get us where we needed to go. The party poolside was perfect! Highly reccomenddd this place!!!

  • Stayed May 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank VaughnBoyd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vpt4320, Manager at Staybridge Suites San Antonio NW Medical Center, responded to this review, May 30, 2013
Vaughnbody,

We appreciate your feedback and the Staybridge Suites brand looks forward to your next visit to San Antonio.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
monterrey, mexico
Level Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed April 8, 2013

This is a recently renovated Staybridge Suites. I think it was supposed to be a non-smoking hotel and they decided to assign the 3rd floor to smoker guests. The IHG chat representative didn't ask if we needed a non-smoking or a smoking room, and I noticed the problem too late. The front desk manager kindly gave us a discount for having to stay in those rooms (thank you!). I have been in smoking rooms before without big problems, but these ones had a very strong odor. We had to open the windows whole day and night to be able to sleep better. Breakfast was good, within expectations, and the evening reception they give Mon-Thu seemed very good! Room was in very good condition, beds were very nice (very important). DVD player is a good choice because we carry kid's movies, and they have some for lending. A very nice outdoor area to spend a good time with family. The pool was very standard, I'd like to see small area for kids, but it was heated and clean, very nice. Just like the Homewood Suites in front of this, where you could see the age of the hotel was in the elevator. NOW COMES THE BUT: we require a good internet service. I had read reviews about this in TI and I decided to take our chances. But the reports are true: the internet service is terrible in the rooms, no wi-fi connection at all. There's an ethernet connection, but who carries ethernet cables these days? Even in the lobby the connection was slow, but you could connect, which was an improvement. We had to use our very expensive roaming connection because we needed the service for work. So, I loved many things and we love its location too, but unless they do a real improvement in the internet service, my husband won't want to get back.

Room Tip: The smallest the number, the farthest from the elevator.
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  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mexicanmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DanielFOM28, Front Office Manager at Staybridge Suites San Antonio NW Medical Center, responded to this review, April 12, 2013
Dear MexicanMom, I want to first thank you for taking time to review our hotel . We do have designated smoking rooms located on the third floor we try to accommodate all room request if they are available . We are currently working on adding more access points to the property and upgrading our bandwidth so that internet connectivity will no longer be an issue. Again thank you for your comments and we hope to have you back at out hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saint Paul, Minnesota
Level Contributor
237 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed April 8, 2013

We loved the breakfast and the social hour during the week nights. The appetizers and drinks were more than enough for dinner. The location is about 25 minute drive to downtown San Antonio, which was okay for us. The location was good, we felt safe... went for a run every morning and enjoyed the beautiful weather! The pool was nice, with gas grills too. The kitchen had more than we needed, was great! The service was wonderful, too. I had trouble with the wi-fi and they were quick to fix it and get some tech support.

  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SaraBeth55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DanielFOM28, Front Office Manager at Staybridge Suites San Antonio NW Medical Center, responded to this review, April 12, 2013
Dear PoofBear, Thank you for the great comments regarding the breakfast and social hour I will update our attendants about the positive comments they have received. We apologize about the WIFI and im glad to hear our support team was of help during your stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Corpus Christi, Texas
Level Contributor
226 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed March 21, 2013

You have to be careful as you could miss the street to turn as it is in an out of the way site.
hotel was very clean, friendly staff and always looking out to be of service. Close to a busy area but no road noise heard from the room. looks like it was recently remodeled

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank L G L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DanielFOM28, Front Office Manager at Staybridge Suites San Antonio NW Medical Center, responded to this review, April 12, 2013
Dear LGL, Thank you for the wonderful review our hotel renovations were completed in June 2012 and we appreciate you taking notice. If you ever find your self back in San Antonio we would love to have you back .
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Staybridge Suites San Antonio NW Medical Center

Property: Staybridge Suites San Antonio NW Medical Center
Address: 4320 Spectrum One, San Antonio, TX 78230-3198
Phone Number:
Location: United States > Texas > San Antonio > Northwest Side
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#58 Family Hotel in San Antonio
#69 Business Hotel in San Antonio
#75 Romantic Hotel in San Antonio
Price Range (Based on Average Rates): $
Hotel Class:3 star — Staybridge Suites San Antonio NW Medical Center 3*
Number of rooms: 118
Official Description (provided by the hotel):
The Staybridge Suites Northwest Medical Center offers guests a pleasant atmosphere, accessible location, and many of the same comforts of home. Our 3-story, interior corridor hotel is ideally located next door to the San Antonio Medical Center, at Interstate 10 West/Wurzbach, which provides easy access to the South Texas Medical Center, Six Flags Fiesta Texas, Shops at La Cantera, and a quick drive to our famous Alamo, and River Walk. We are also only located 12 miles (20 minutes) from the San Antonio International Airport (SAT) and located conveniently to top companies like USAA, UTSA, Aviat Netowrks and Toyota. Also, conveniently located to Methodist Hopital, UT Health Science Center and University Hospital as well Christus Health to name a few. We have studio, 1 bedroom, and 2 bedroom suites, each with full kitchens that are sure to meet the needs of any traveler, whether it be for a night, a week or longer. Pets are also welcome at a minimal fee. During your stay, we invite you to take advantage of our well-equipped fitness center and free laundry services. A refreshing outdoor pool, sports court and BBQ pavilion are also provided for your recreation. For some extra curricular fun we are just minutes from Top Golf and the RIM Shopping Center. Each morning, be sure to visit our hotel s complimentary hot breakfast buffet, and in the evening, join us in our community great room for complimentary beverages and hors d'oeuvres Tuesday - Thursday. We also have wireless Internet throughout the hotel, free of charge. As you plan your trip, we encourage you to explore our excellent rates and make your reservation today. ... more   less 
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Also Known As:
Staybridge Suites San Antonio Nw-Colonnade Hotel San Antonio
San Antonio Staybridge Suites

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