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Howard Johnson Inn and Suites Central San Antonio
Ranked #166 of 354 Hotels in San Antonio
Lumberton, Texas
Level Contributor
65 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
“Beware”
Reviewed July 1, 2013

I hesitated to even review this property because I was worried about retaliation, but the more I thought about it, the more I felt guilty for NOT exposing them.

I booked this hotel after reading some nice reviews about it on Trip Advisor. So, when we actually got to the hotel, I was a little shocked.

Our room was on the bottom level close to the pool. While the atrium and the area around the pool was really nice, the rest of it was seriously lacking.

Our room had a really musty smell. Like the carpet had been wet numerous times and not cleaned properly. It wasn't necessarily filthy, but it was in serious need of some updating and repair. Some of the marble was cracked and chipped off where the counter was and the corners of the end tables were crumbling. Our door didn't shut all the way. You could lock it, but it had a half inch gap above and below where the lock was all the way up and down the door. Also, apparently someone actually ran into the hotel wall outside where our room was and it has yet to be repaired.

It had a really nice pool and hot tub, but the jets didn't work. The breakfast consisted of cereal and donuts and little stuff like that. You could get one of the employees to make waffles for you if you wanted them. It wasn't bad, I just chose not to eat it. The nicest thing I can say about our room was that it had the coldest air out of any hotel we have stayed at in the past year!

The room was spacious, but could have been so much nicer with just a little effort.

My REAL complaint is that, when we were checking out, we were given an orange slip of paper. They apparently are offering discounts for people who give them good reviews on Trip Advisor. I can't say that ALL of the "perfect scores" people have given them here are a direct result of that, but if they are.....be prepared to be disappointed. I booked based on some of those reviews and now I'm left to wonder if they were false.

Funny thing is, I actually already intended on giving them a decent score because of the low price, location and the quiet atmosphere (and cold air...a really big deal for my husband when we travel!) I just think it's dishonest of them to "buy reviews".

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Robyn L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sarah S, Director of Sales at Howard Johnson Inn and Suites Central San Antonio, responded to this review, July 9, 2013
Dear Valued Guest,
We would like to thank you for being our guest. Thank you for the feedback you provided in your review. Let me assure you that management has taken the necessary actions to correct the issues you have addressed. Guest satisfaction is our goal so we take every complaint and act on immediately. We look forward to seeing you on your next trip to San Antonio. Also we would like you to know that we are currently upgrading each room to give you the best guest experience every time you visit.

Sincerely,
Sarah Stefano
Sales Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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458 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Spanish first
  • Any
English first
Spring, Texas
1 review
Reviewed June 27, 2013

Had reservations on Memorial weekend for 2 nights(Saturday & Sunday night). Traveled from Houston early Sat. morning to spend anniversary weekend with my wife. Stopped by hotel at 10:30 am when we arrived in town to touch base with them about my request of a downstairs room. I was told no problem it was taken care of. Wife and I left for the day and returned around 7:30 that night. We were told that the heavy rain that early morning got water in the room and that they had cleaned it up and that the carpet was damp. I ask for another room but was told they were sold out for the night. I went to look at the room, and when I opened the door the smell in the room was a terrible moldy, musty, sour smell. The carpet was WET not damp from wall to wall.

My wife and were going to have to cancel the weekend getaway and just go back home when all of a sudden then front desk manager said somebody just cancelled for the night and we have another room available. This carpet in this room was only a little wet just in side the door and did not smell as bad as the other but it did have a musty smell. We were told that they would upgrade us into a much nicer room the next night so we agreed to stay.

Next day we went out to do some things around town. We returned around 4:00. When I went up to the desk the front desk manager had me the key to the room they promised. I went to check it out and when I opened the door was I surprised. There was trash on the bathroom floor, an ironing board and iron in the middle of the walkway, and no sheets on the bed. Went back to the front desk and ask if they were serious. They had no clue the room was not cleaned. By this time my wife was ready to explode on someone.

I saw the owner/general manger and demanded he sit down and discuss this, and he did. After about 30 minutes with him in a room with nothing but excuses we decided to just go back home. I ask if he would refund our Wyndham Rewards Points I used to pay for the second night stay he said no. He said he has bent over backwards for us already. All he kept saying was he would give us a reduced rate on another stay in the future. I had call Wyndham Rewards and talked to them for about 30 minutes and they got my points for that stay refunded the next week.

All in all, stay here at your own risk. Owner/ General manager is nothing but excuses.

Room Tip: Check with another hotel. You have been warned.
See more room tips
  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mike M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sarah S, Director of Sales at Howard Johnson Inn and Suites Central San Antonio, responded to this review, July 5, 2013
Dear Valued Guest,
We would like to thank you for being our guest. Thank you for the feedback you provided in your review. Let me assure you that management has taken the necessary actions to correct the issues you have addressed. Guest satisfaction is our goal so we take every complaint and act on immediately. We look forward to seeing you on your next trip to San Antonio. Also we would like you to know that we are currently upgrading each room to give you the best guest experience every time you visit.

Sincerely,
Sarah Stefano
Sales Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Colorado Springs, Colorado, United States
2 reviews
Reviewed June 17, 2013

My family and I showed up at 3 am with a dog. Hotel price was very fair. instead of charging us for 2 nights they charged us for 1 night and a $30 early check in charge. Amazing!! i have never even heard of that.

Secondly, my boys and I missed breakfast which ra from 6:30-10. At 10:30 I woke up and came down and asked Laura Laborico if there was any way we could eat something. Without hesitation she made that happen with a smile.

The staff here was nothing short of AMAZING!! I would stay here again and again hands down. rooms were nice and my shar-pei was welcomed and he didn't even have to be on a leash out in the atrium.

Definitly one of the best hotel experiences I have ever had. Thanks you all!!

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tiffany K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sarah S, Director of Sales at Howard Johnson Inn and Suites Central San Antonio, responded to this review, June 24, 2013
Dear Valued Guest,
We appreciate you taking the time to give us a good review regarding your stay at our hotel. We are always glad when a customer enjoyed their stay. We hope to see you on your next trip to San Antonio. Thanks again for review, we really appreciate it.

Sincerely,
Sarah Stefano
Howard Johnson Central San Antonio
6901 W Interstate 10
San Antonio, Texas 78213
210-738-1100
hojosalessa@gmail.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Howard Johnson Inn and Suites Central San Antonio

Property: Howard Johnson Inn and Suites Central San Antonio
Address: 6901 W Interstate 10, San Antonio, TX 78213-3989
Phone Number:
Location: United States > Texas > San Antonio
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #166 of 354 Hotels in San Antonio
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Howard Johnson Inn and Suites Central San Antonio 2.5*
Number of rooms: 73
Official Description (provided by the hotel):
The Howard Johnson- Suites by Wyndham offers their guests large, spacious suites that are designed to bring Comfort to any kind of traveler. Rooms are equipped with the following amenities: Microwave, Mini Fridge, coffee maker, iron/ironing board, hair dryer and room safe in every room. We serve a hot breakfast every morning. Complimentary High Speed Wireless & Wired internet access. Fitness and Business Center and guest laundry room available On site.Conveniently located off of Interstate 10 West near Loop 410, just minutes from all of San Antonio's favorite attractions including the Alamo, downtown Fine Dining, the famous River Walk, La Cantera Mall, Six Flags Fiesta Texas, Sea World, South Texas Medical Center, The University of Texas, The University of the Incarnate Word and much more. Every Suite faces a tropical inner Courtyard view overlooking a Sparkling Swimming Pool and Heated Hotub. Four guest entry doors are secured by guest room key access. Choose The Howard Johnson Suites by Wyndham for a great stay at a quality price. As part of the Wyndham Hotel Group, Rewards members are always welcome! Don't forget to provide us with your Wyndham Rewards Number to get your points! Go HOJO & Go Happy!! ... more   less 
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Also Known As:
Howard Johnson Inn And Suites San Antonio / Balcones Heights
Howard Johnson Inn & Suites San Antonio / Balcones Heights Hotel San Antonio
Howard Johnson San Antonio
San Antonio Howard Johnson
Howard Johnson Balcones Heights

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