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“Great conference location”

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La Cantera Resort & Spa
Ranked #27 of 358 Hotels in San Antonio
Certificate of Excellence
Reviewed May 9, 2014

Stayed on property for 3 days. All good. Nice one mile nature trail for walking. Convenient shuttle to shopping etc. A little far from airport, taxi was $45.Well worth the trip and would go again. Great staff.

  • Stayed: May 2014, traveled on business
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1  Thank Dan C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
yborrego, Public Relations Manager at La Cantera Resort & Spa, responded to this reviewResponded May 25, 2014

Dear Dan, Thank you for your recent review of your stay at La Cantera Hill Country Resort. I am glad to hear that you enjoyed our nature trail, shuttle service and staff to be so great. We look forward to welcoming you back again for a repeat visit!

Yolanda Borrego, Reputation Manager
yborrego@destinationhotels.com
210-558-2263

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,187 - 2,193 of 3,311 reviews

Reviewed May 6, 2014

La Cantera resort is a large resort in hill country near San Antonio. Great pool area with views. Most rooms have views of golf course or San Antonio. Could probably use one more person at front desk, because is always busy, but staff trys hard and will fix any problems. Food was good at pool resturant. Shuttle to golf course and 6 flags. Would go back.

  • Stayed: April 2014, traveled with family
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1  Thank Larry G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
yborrego, Public Relations Manager at La Cantera Resort & Spa, responded to this reviewResponded May 25, 2014

Dear Larry, On behalf of the resort, thank you for taking the time to post a review of your stay at La Cantera Hill Country Resort. I appreciate your mentions of our pools and views of the surrounding hill country but most importantly I appreciate your mention of our staff and their effort to make your stay memorable.

We hope we will have the opportunity to welcome you back again to La Cantera Hill Country Resort for a repeat visit.

Yolanda Borrego, Reputation Manager
yborrego@destinationhotels.com
210-558-2263

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 3, 2014

My wife and i live 15 mins from the property and we go at least once a year since 2008. All our friends make fun of us for going there rather than to the beach or other places.. We enjoy The Westin cause everybody on their whole staff is extremely polite and will go out of their way to help you if needed.. We literally go to just hang out at the adult pool/jacuzzi and enjoy adult beverages while looking at the beautiful scenery.. Some of employees still remember us when we come strolling down to the outside bar to start out our day. Bartenders are outstanding at the outside patio bar and the servers at adult pool are also amazing. We feel soooo bad for them cause they have a good little walk back and forth from bar to pool but they are always polite and literally haven't messed up a single drink order and we drink like champs!! Literally the only complaint i have is that when you ask when service ends out by pool and outdoor bar they say 1 time then end up closing down 2hrs earlier than told. It's happened many times to us. Obviously we got over it cause we continue to go back. Drinks and food are definitely pricey but what do u expect at a resort? Drinks are tasty as well as the food. I still have a smile on my face even when i get the bill.. Place is well worth it and great place just to get away and relax.

Stayed: July 2013, traveled as a couple
2  Thank Kandy6969
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
yborrego, Public Relations Manager at La Cantera Resort & Spa, responded to this reviewResponded May 25, 2014

I would first like to thank you for being a loyal and return guest to our property since 2008. We value the feedback we receive from our guests and especially like to hear from those who have stayed with us multiple times as they know the level of service that our staff is so well known for. Your review has been shared with our resort leadership for use in our ongoing process improvements, especially concerning your poolside drink service.

Thank you for taking the time to share your experience with our TripAdvisor guests and we look forward to continuing to welcome you and your family in the future to La Cantera Hill Country Resort.

Yolanda Borrego, Reputation Manager
yborrego@destinationhotels.com
210-558-2263

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 2, 2014

We had a short night stay at La Cantera with our young children. The staff really made the experience great! The grounds are beautiful and relaxing. The kids club staff were extremely helpful. Kudos to Vanessa for going out of her way to locate my daughters lost teddy bear! She saved the day!. They also opened the discovery junction so my kids could play in the jump house at request. My wife had an excellent pedicure in the spa. We ate at Brannon's twice and enjoyed the food and the service by Alexis and Alex. I played the Resort course and found it to be an exceptional experience. Pace of play was quick. Don, the starter, was really pleasant and he did a fantastic job of keeping things moving. The course was in fantastic condition. Lots of wildlife as well. Pablo at the valet stand was a bright spot as well. Overall, we were impressed and pleased with the stay on the club level. Would recommend this resort to friends.

  • Stayed: May 2014, traveled with family
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2  Thank Jerico
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
yborrego, Public Relations Manager at La Cantera Resort & Spa, responded to this reviewResponded May 25, 2014

Dear Jerico, Thank you for your kind words and amazing review of La Cantera Hill Country Resort. Our team strives to provide each guest a memorable experience and I am glad that we were able to provide that to you! I have shared your feedback with our team so that the associates you mentioned know that they are doing an exceptional job with our guests. Thank you again and we look forward to welcoming you family (and your daughter's teddy bear) back for a repeat visit very soon.

Yolanda Borrego, Reputation Manager
yborrego@destinationhotels.com
210-558-2263

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Reviewed April 23, 2014

The hotel is sprawling and we were given the wrong directions twice. Finally we found what looked like a service elevator to get to our room. Outside our window was the maintenance area, very noisy. A long hike to the parking lot, unless you pay for valet parking. I don't since I take the car out 2-3 times a day for shopping and food. Left the room at 9AM and did not see housekeeping. Came back at 2:30 and room was still dirty, asked when to expect room to be cleaned and was told before 5. Unbelievable.

  • Stayed: April 2014
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Thank VRSinSC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
yborrego, Reputation Manager at La Cantera Resort & Spa, responded to this reviewResponded April 28, 2014

I appreciate you taking the time to share your valuable feedback regarding your recent visit to our property. Please accept my apologies on behalf of the resort for the late housekeeping service to your guestroom. We strive to service each room as quickly as possible so that upon return you will enjoy a pristine and clean room each day. I have passed on your detailed comments to our housekeeping department to ensure that this issue is addressed.

I appreciate you bringing this to our attention and hope you will allow us the opportunity to regain your trust for a repeat visit.

Yolanda Borrego, Reputation Manager
yborrego@destinationhotels.com
210-558-2263

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 16, 2014 via mobile

I can't say enough about La Cantera, we stayed in one of the casitas which had breath taking views. We had adjoining rooms with heavenly beds for all! The staff went above & beyond to make us comfortable. Having the golf carts were an added plus. Dinner was wonderful & an evening drink with s'mores was perfect! Can't wait to head back for a little more shopping & relax by the pool!

Stayed: April 2014
2  Thank Kathiandrepont
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LCR_PR_Director, Public Relations Manager at La Cantera Resort & Spa, responded to this reviewResponded April 28, 2014

Thank you for your 5 star review of your recent La Cantera Hill Country Resort visit. We appreciate you taking the time to share your thoughts with other tripadvisor travelers.

I was thrilled to read that you had a great experience. Thank you for mentioning our staff, we are so proud of them!

We look forward to welcoming you back again very soon.

Melody Goeken, director of public relations
mgoeken@destinationhotels.com
210-558-2328

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 13, 2014

We were there for a conference so did not partake in the many extracurricular activities.
It is a resort so additional fees are present.
The lobby and reception area are big, spacious and provides an inviting ambiance.
The resort is showing some age especially in the guest rooms, which are average. My biggest complaint though in the guest rooms are the poor lighting.

All in all though, quite appealing

  • Stayed: February 2014, traveled on business
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1  Thank DMMGTM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
yborrego, Public Relations Manager at La Cantera Resort & Spa, responded to this reviewResponded April 28, 2014

Thank you for the generous 4 star review of your recent stay at our property. We appreciate you taking the time to share your experience with other TripAdvisor travelers. I am glad to hear that you found our overall resort to be appealing and hope to welcome you back for a repeat visit as a leisure guest so that you may have the opportunity to enjoy our many other amenities and activities. I have passed along your feedback regarding guestroom lighting and would be interested to learn what room you were staying in so that we can specifically inspect that room for our future guests.

Thank you again and I hope to welcome you back for a repeat visit soon.

Yolanda Borrego, Reputation Manager
yborrego@destinationhotels.com
210-558-2263

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about La Cantera Resort & Spa

Address: 16641 La Cantera Parkway, San Antonio, TX 78256-2401
Phone Number:
Location: United States > Texas > San Antonio > Northwest Side
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Top resorts Hotel in San Antonio
#10 Spa Hotel in San Antonio
#15 Luxury Hotel in San Antonio
#20 Romantic Hotel in San Antonio
#41 Business Hotel in San Antonio
#51 Family Hotel in San Antonio
Price Range: $198 - $573 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — La Cantera Resort & Spa 4*
Number of rooms: 496
Official Description (provided by the hotel):
La Cantera Resort & Spa is a 550 acre hill country oasis atop one of the highest points in San Antonio and is centrally located to the finest attractions the city has to offer. Luxurious accommodations offer every amenity in addition to separate adult and family friendly pools, Loma de Vida Spa & Wellness and 36 holes of on-site championship golf. Less than a mile away with complimentary transportation are the Shops at La Cantera with a variety of luxury shopping and dining options, The Rim shopping center, and Six Flags Fiesta Texas. Additionally, SeaWorld, downtown San Antonio, the airport and hill country adventures like antiquing, and wine tours are 20 minutes away. ... more   less 
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Also Known As:
Westin La Cantera Hotel San Antonio
La Cantera San Antonio
Westin Cantera Hotel
Westin La Cantera Resort
Westin San Antonio
San Antonio Westin
The Westin La Cantera Resort San Antonio

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